Symptom Chart

SYMPTOM CHART

Condition	Possible Sources	Action
The cassette player is inoperative/does not operate correctly	Audio unit.	REMOVE the audio unit and SEND it to an authorized audio system repair facility. TEST the system for normal operation.
The audio unit illumination is inoperative	Circuitry. Audio unit.	REFER to ELECTRONIC FEATURES .
The audio unit is inoperative	Battery junction box (BJB) fuse(s): 1 (60A). 6 (60A). 29 (60A). Central junction box (CJB) fuse(s): 3 (20A). 6 (5A). 28 (5A). 29 (10A). Circuitry. Audio unit. Ignition switch.	Go To PINPOINT TEST A .
Poor reception	Central junction box (CJB) fuse 6 (5A) Antenna. Antenna module. Antenna connections. Noise suppression equipment. Audio unit.	Go To PINPOINT TEST B .
Continuous SEEK/SCAN in AM/FM	Central junction box (CJB) fuse 6 (5A). Antenna. Antenna module. Antenna connections. Audio unit.	Go To PINPOINT TEST B .
Poor quality/distorted sound from one or more speakers (not all speakers)-CDX6 and DM100i	Speaker(s). Circuitry. Audio unit.	Go To PINPOINT TEST C .
Poor quality/distorted sound from all speakers-CDX6 and DM100i	Audio unit.	Go To PINPOINT TEST D .
No sound from one or more of the speakers (not all speakers)-CDX6 and DM100i	Speaker(s). Circuitry. Audio unit.	Go To PINPOINT TEST C .
No sound from all speakers-CDX6 and DM100i	Audio unit.	Go To PINPOINT TEST D .
The subwoofer is inoperative-CDX6	Central junction box (CJB) fuse 24 (30A) Circuitry. Subwoofer speaker. Subwoofer amplifier. Audio unit	Go To PINPOINT TEST E .
The auxiliary audio control is inoperative-steering wheel audio controls	Circuitry. Clockspring. Steering wheel audio controls. Audio unit.	Go To PINPOINT TEST F .
Loud popping sound when cycling the ignition switch-CDX6	Circuitry. Audio unit.	Go To PINPOINT TEST G .
The video system is inoperative	Central junction box (CJB) fuse 20 (5A). Digital versatile disc (DVD) unit. Circuitry.	Go To PINPOINT TEST H .
The video system does not operate correctly-no sound from one or more speakers, not all speakers	Central junction box (CJB) fuse 20 (5A). Digital versatile disc (DVD) unit. Audio unit. Circuitry.	Go To PINPOINT TEST I .
Poor quality/distorted sound from one or more speakers (not all speakers)-navigation system	Speaker(s). Circuitry. Audio unit amplifier. Audio unit.	Go To PINPOINT TEST J .
Poor quality/distorted sound from all speakers-navigation system	Audio unit amplifier. Audio unit.	Go To PINPOINT TEST K .
No sound from one or more of the speakers (not all speakers)-navigation system	Speaker(s). Circuitry. Audio unit amplifier. Audio unit.	Go To PINPOINT TEST J .
No sound from all speakers - navigation system	Audio unit amplifier. Audio unit.	Go To PINPOINT TEST K .
The subwoofer is inoperative- navigation system	Circuitry. Subwoofer speaker. Audio unit amplifier. Audio unit.	Go To PINPOINT TEST L .
The video system does not operate correctly - Remote control does not function correctly	Incorrect remote. Batteries. Remote control. DVD unit.	MAKE sure that the correct remote is being used. INSTALL new batteries. If concern is still present, REPLACE the remote. If concern is still present, REPLACE the DVD unit. REFER to DIGITAL VERSATILE DISC (DVD) PLAYER . TEST the system for normal operation.
The video system does not operate correctly - Disc cannot be played ("Reading", "No Disc" or "The region coding of this disc does not match that of the player" displayed on screen).	Disc. DVD unit.	CHECK the disc for scratches, fingerprints, debris or other damage. CHECK the disc for a loose or peeling label. CHECK the disc and make sure it is a region 1 disc. INSTALL a known good disc and TEST the system for normal operation. If concern is still present, INSTALL a new DVD unit. REFER to DIGITAL VERSATILE DISC (DVD) PLAYER . TEST the system for normal operation.
The video system does not operate correctly - Distorted picture, picture freezes or skips	Disc. DVD unit.	CHECK the disc for scratches, fingerprints, debris or other damage. CHECK the disc for a loose or peeling label. INSTALL a known good disc and TEST the system for normal operation. If concern is still present, INSTALL a new DVD unit. REFER to DIGITAL VERSATILE DISC (DVD) PLAYER . TEST the system for normal operation.
The video system does not operate correctly - No picture	Disc. Circuitry. DVD unit.	PRESS the source button (screen is blank in Auxiliary mode with no video source connected). TEST the system for normal operation. If concern is still present, INSTALL a new DVD unit. REFER to DIGITAL VERSATILE DISC (DVD) PLAYER . TEST the system for normal operation.
The video system doe not operate correctly - Disc will not eject	Disc. DVD unit.	PRESS the eject button (on the DVD player) if the remote has failed. If disc does not eject, TURN the unit off and back on and retry. If the concern is still present, INSTALL a new DVD unit. REFER to DIGITAL VERSATILE DISC (DVD) PLAYER . TEST the system for normal operation.
The video system does not operate correctly - No speaker audio (while operating the video system)	Circuitry. DVD unit.	For no audio, PRESS the speaker button and increase the volume on the audio unit and the DVD player. If still no sound, PRESS the source button (no sound in Auxiliary mode without an audio device connected). TEST the system for normal operation. If the concern is still present, turn the system off and then back on, TEST the system for normal operation. If concern is still present, INSTALL a new DVD unit REFER to DIGITAL VERSATILE DISC (DVD) PLAYER . TEST the system for normal operation.
The video system does not operate correctly - Poor sound when using video system	Circuitry. DVD unit.	CONNECT headphones to the system. If the sound from the headphones is the same as the vehicle audio unit system, INSTALL a new DVD unit. REFER to DIGITAL VERSATILE DISC (DVD) PLAYER . TEST the system for normal operation.