Does not Recognize Voice Commands Performed to Contact Support Center [11/2017 - 09/2020]: Procedure

1. While paying attention to the condition of the spoken voice command, say "Find a gas station in New York" and check that voice recognition is operating normally.

   HINT: 

   • When the voice command is recognized, the content of the voice command is displayed in the voice recognition result display area to the right of the mic icon. (Example: When "Find a gas station in New York" is spoken, "Find a gas station in New York" is displayed in the voice recognition result display area.)
   • If an unnecessary word (such as "um" or "ah") is spoken before or after the recognition word, the system incorrectly recognizes the recognition word.
   • The system cannot recognize voice commands when multiple people are speaking simultaneously.
   • If the speaking speed is too fast or too slow, the recognition rate may decrease.
   • The system may have difficulty recognizing voice commands depending on the voice quality (such as a hoarse voice due to poor physical condition).

   OK

   Voice command is recognized normally.

   Result

   Proceed to
   OK
   NG

Result: 

OK 

END 

HINT: 

Voice recognition may be difficult due to the speech condition, incompatible phrases, or differences between speakers.

Result: 

NG 

CONTACT SERVICE CENTER