How To Proceed With Troubleshooting [11/2017 - ]: Procedure

Result

Result: 

NEXT 

See step  2

• When troubleshooting, check that the problem symptoms have been accurately identified. Preconceptions should be discarded in order to make an accurate judgment. To clearly understand what the problem symptoms are, it is extremely important to ask the customer about the problem and the conditions at the time the malfunction occurred.
• Gather as much information as possible for reference. Past problems that seem unrelated may also help in some cases.
• The following 5 items are important points for problem analysis:

  What	Vehicle model, system name
  When	Date, time, occurrence frequency
  Where	Road conditions
  Under what conditions?	Driving conditions, weather conditions
  How did it happen?	Problem symptoms

Result

Result: 

NEXT 

See step  3

1. Measure the battery voltage.

   Standard Voltage

   11 to 14 V

   HINT: 

   If the voltage is below 11 V, recharge or replace the battery before proceeding to the next step.

   Result

   Proceed to
   NEXT

Result: 

NEXT 

See step  4

1. Check that condensation is not likely to occur in the cabin and that the temperature is not high or extremely low in the cabin.

   OK

   Condensation is not likely being produced and the temperature is not high or extremely low.

   HINT: 

   • A humid cabin and a rapid change in temperature may lead to condensation. Condensation in the cabin may cause a short circuit.
   • The navigation system may not operate normally when the temperature is -20°C (-4°F) or lower, or 65°C (149°F) or higher.

   Result

   Proceed to
   OK
   NG

Result: 

NG 

SET CABIN TO APPROPRIATE TEMPERATURE 

Result: 

OK 

See step  5

1. Refer to Check System Normal Condition.

   Refer to OPERATION CHECK [11/2017 - 09/2020] , or refer to OPERATION CHECK [09/2020 - 01/2023] , or refer to OPERATION CHECK [01/2023 - ]

   Result

   Result	Proceed to
   Symptom is not normal operation.	A
   Symptom is normal operation.	B

Result: 

B 

END 

Result: 

A 

See step  6

1. Check if CAN communication system DTCs are output.

   Refer to DIAGNOSIS SYSTEM [11/2017 - 03/2019] , or refer to DIAGNOSIS SYSTEM [03/2019 - 09/2020] , or refer to DIAGNOSIS SYSTEM [09/2020 - 01/2023] , or refer to DIAGNOSIS SYSTEM [01/2023 - 10/2023] , or refer to DIAGNOSIS SYSTEM [10/2023 - ]

   Result

   Result	Proceed to
   CAN DTCs are not output.	A
   CAN DTCs are output.	B

Result: 

B 

GO TO CAN COMMUNICATION SYSTEM. Refer to  HOW TO PROCEED WITH TROUBLESHOOTING [11/2017 - 03/2019]  , or refer to  HOW TO PROCEED WITH TROUBLESHOOTING [03/2019 - 01/2023]  , or refer to  HOW TO PROCEED WITH TROUBLESHOOTING [01/2023 - ] 

Result: 

A 

See step  7

1. Check for DTCs.

   Body Electrical > Navigation System > Trouble Codes 

   Result

   Result	Proceed to
   DTCs are output.	A
   DTCs are not output.	B

Result: 

B 

See step  11

Result: 

A 

See step  8

1. Clear the DTCs.

   Body Electrical > Navigation System > Clear DTCs 

   HINT: 

   The present DTCs may not indicate actual malfunctions depending on the vehicle operating conditions.

   Result

   Proceed to
   NEXT

Result: 

NEXT 

See step  9

1. Recheck for DTCs.

   Body Electrical > Navigation System > Trouble Codes 

   Result

   Result	Proceed to
   DTCs are output.	A
   DTCs are not output.	B

   HINT: 

   • Even if the problem symptom is not confirmed, check for DTCs. This is because the system stores history DTCs.
   • If more information is needed, perform a recheck using the "System Check Mode" screen after rechecking for DTCs using the Techstream.
   • Check for DTCs and inspect the area that the code indicates.

Result: 

B 

See step  11

Result: 

A 

See step  10

1. Find the output DTC in Diagnostic Trouble Code Chart.

   Refer to DIAGNOSTIC TROUBLE CODE CHART [11/2017 - 03/2019] , or refer to DIAGNOSTIC TROUBLE CODE CHART [03/2019 - 09/2020] , or refer to DIAGNOSTIC TROUBLE CODE CHART [09/2020 - 11/2021] , or refer to DIAGNOSTIC TROUBLE CODE CHART [11/2021 - 01/2023] , or refer to DIAGNOSTIC TROUBLE CODE CHART [01/2023 - ]

   Result

   Proceed to
   NEXT

Result: 

NEXT 

See step  13

1. Refer to Problem Symptoms Table.

   Refer to PROBLEM SYMPTOMS TABLE [11/2017 - 03/2019] , or refer to PROBLEM SYMPTOMS TABLE [03/2019 - 09/2020] , or refer to PROBLEM SYMPTOMS TABLE [09/2020 - 01/2023] , or refer to PROBLEM SYMPTOMS TABLE [01/2023 - ]

   Result

   Result	Proceed to
   Fault is not listed in Problem Symptoms Table.	A
   Fault is listed in Problem Symptoms Table.	B

   HINT: 

   If the symptoms do not recur and no DTCs are output, attempt to reproduce the symptoms.

   Refer to HOW TO PROCEED WITH TROUBLESHOOTING [11/2017 - 03/2019] , or refer to HOW TO PROCEED WITH TROUBLESHOOTING [03/2019 - 09/2020] , or refer to HOW TO PROCEED WITH TROUBLESHOOTING [09/2020 - 01/2023] , or refer to HOW TO PROCEED WITH TROUBLESHOOTING [01/2023 - ]

Result: 

B 

See step  13

Result: 

A 

See step  12

1. Refer to Terminals of ECU.

   Refer to TERMINALS OF ECU [11/2017 - 03/2019] , or refer to TERMINALS OF ECU [03/2019 - ]

   Result

   Proceed to
   NEXT

Result: 

NEXT 

See step  13

1. Adjust, repair or replace as necessary.

   Result

   Proceed to
   NEXT

Result: 

NEXT 

See step  14

1. After clearing DTCs, recheck for DTCs.

   Body Electrical > Navigation System > Clear DTCs 

   Body Electrical > Navigation System > Trouble Codes 

   Result

   Proceed to
   NEXT

Result: 

NEXT 

See step  15

Result

Result: 

NEXT 

END