Confirm Cellular Phone Functionality [08/2016 - 11/2017]: Procedure

1. Check if the smartphone is compatible (Refer to http://www.lexus.com/enform/).

   Result

   Result	Proceed to
   Smartphone is compatible.	A
   Smartphone is not compatible.	B

Result: 

B 

RECOMMEND COMPATIBLE SMARTPHONE 

Result: 

A 

See step  2

1. A 3G or higher connection is required for the connected navigation function to operate properly. If a 3G or higher connection is not available, it may not function properly. ("Wi-Fi" is not an approved connection for the connected navigation function.)

   Result

   Proceed to
   NEXT

Result: 

NEXT 

See step  3

1. Turn the smartphone on.
2. Check that the connected navigation app has been installed.

   Result

   Result	Proceed to
   Connected navigation app has not been installed.	A
   Connected navigation app has been installed.	B

Result: 

B 

See step  5

Result: 

A 

See step  4

1. Install the connected navigation app.

   Result

   Result	Proceed to
   Connected Navigation App was installed successfully.	A
   Connected Navigation App was not installed successfully.	B

   HINT: 

   Contact the service provider or smartphone manufacturer if assistance is required for installing the connected navigation app or resetting the customer's smartphone.

Result: 

B 

RESET CUSTOMER'S SMARTPHONE (REMOVE BATTERY) AND TRY AGAIN 

Result: 

A 

See step  5

1. Start the connected navigation app on a known good smartphone.

   Result

   Result	Proceed to
   App is started successfully.	A
   App did not start successfully.	B

Result: 

B 

CONNECTED NAVIGATION SERVICES ARE CURRENTLY UNAVAILABLE 

Result: 

A 

See step  6

1. Start a search function (e.g. POI search or local search) within the connected navigation app.
2. Check that a search can be made.

   Result

   Result	Proceed to
   Search is successful.	A
   Search is not successful.	B

Result: 

A 

PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE. Refer to  PROBLEM SYMPTOMS TABLE [08/2016 - 11/2017] 

Result: 

B 

See step  7

Result

Result: 

NEXT 

See step  8

1. Start a search function (e.g. POI search or local search) within the connected navigation app.
2. Check that a search can be made.

   Result

   Result	Proceed to
   Search is successful.	A
   Search is not successful.	B

   HINT: 

   For instructions on how to reset the smartphone, refer to the appropriate manufacturer's website.

Result: 

A 

RESET CUSTOMER'S SMARTPHONE (REMOVE BATTERY) AND TRY AGAIN 

Result: 

B 

RESET KNOWN GOOD SMARTPHONE (REMOVE BATTERY) AND TRY AGAIN