Disc cannot be Inserted or is Ejected Right After Insertion [08/2015 - 08/2021]: Procedure

1. Make sure that the disc is an audio disc or a disc with MP3 or WMA files, and that it is not deformed, flawed, stained, deteriorated or otherwise defective.

   OK

   Disc is normal.

   HINT: 

   • Translucent or uniquely-shaped CDs cannot be played.
   • CDs and DVDs with adhesive paper labels should not be played.
   • Commercial audio CDs and DVDs can be played.
   • CD-DA files on CD-ROMs, CD-Rs and CD-RWs can be played.
   • MP3, WMA and AAC files on CD-ROMs, CD-Rs and CD-RWs can be played.
   • For details on playable CDs and DVDs, refer to Owner's service information.

Result: 

NG 

CHANGE DISC 

Result: 

OK 

See step  2

1. Check whether or not the disc is inserted upside down.

   OK

   Disc is properly inserted.

Result: 

NG 

INSERT DISC PROPERLY 

Result: 

OK 

See step  3

1. Disc cleaning

   Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

   1. If dirt is on the disc surface, wipe it clean with a soft cloth from the inside to the outside in a radial direction.

      OK

      Malfunction disappears.

      NOTE:

      Do not use a conventional record cleaner or antistatic preservative.

Result: 

OK 

END (DISC IS DIRTY) 

Result: 

NG 

See step  4

1. Replace the disc with a known good one and check if the same trouble occurs again.

   OK

   Malfunction disappears.

Result: 

OK 

END (DISC IS DEFECTIVE) 

Result: 

NG 

REPLACE MULTI-MEDIA MODULE RECEIVER ASSEMBLY 

(Refer to REMOVAL [08/2015 - 08/2021] )