Problem Symptoms Table [11/2017 - 03/2019]
NOTE:
- Depending on the parts that are replaced during vehicle inspection or maintenance, performing initialization, registration or calibration may be needed. Refer to Precaution for Navigation System.
Refer to PRECAUTION [11/2017 - 01/2023]
- When replacing the radio receiver assembly or navigation ECU, always replace it with a new one. If a radio receiver assembly or navigation ECU which was installed to another vehicle is used, the following may occur:
- A communication malfunction DTC may be stored.
- The radio receiver assembly or navigation ECU may not operate normally.
HINT:
- Use the table below to help determine the cause of problem symptoms. If multiple suspected areas are listed, the potential causes of the symptoms are listed in order of probability in the "Suspected Area" column of the table. Check each symptom by checking the suspected areas in the order they are listed. Replace parts as necessary.
- Inspect the fuses and relays related to this system before inspecting the suspected areas below.
GENERAL FUNCTION
| Symptom | Suspected Area | Link |
|---|---|---|
| The navigation function and voice recognition function cannot be used, The above symptoms occur after repeatedly restarting with the engine switch on (ACC) | Check that "MEU" is displayed on the System Check Mode screen and it is displayed as "OK" | Refer to DTC CHECK / CLEAR [11/2017 - 03/2019] |
| Check that the part number of the navigation ECU is correct (check that an imitation part is not connected) | - | |
| Check the radio receiver assembly and navigation ECU software version, update to the latest software version if it is available and check for the symptoms again | - | |
| Proceed to "Start Up Signal Circuit between Radio Receiver Assembly and Navigation ECU" | Refer to Start Up Signal Circuit between Radio Receiver Assembly and Navigation ECU [11/2017 - ] | |
| Navigation ECU | Refer to REMOVAL [11/2017 - ] | |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| The handwriting input screen is not displayed or potential matches for the character currently being entered and potential matches for the next character are not displayed | Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] |
DISPLAY FUNCTION
| Symptom | Suspected Area | Link |
|---|---|---|
| Black screen (no image appears on the navigation/audio screen) | Proceed to "Black Screen" | Refer to Black Screen [11/2017 - ] |
| Proceed to "Check Software Error History" in Operation Check | Refer to OPERATION CHECK [11/2017 - 09/2020] | |
| Proceed to "Visual Mute Signal Circuit between Radio Receiver Assembly and Multi-display assembly" | Refer to Visual Mute Signal Circuit between Radio Receiver and Multi-display [11/2017 - ] | |
| If the view behind the vehicle is displayed normally on the multi-display assembly when the engine is running and the shift position in R, replace the radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| Replace the radio receiver assembly when a music disc is inserted into the radio receiver assembly and audio does not play | Refer to REMOVAL [11/2017 - 03/2019] | |
| Replace the radio receiver assembly when the start screen description sound does not play after pressing the remote touch "MENU" switch | Refer to REMOVAL [11/2017 - 03/2019] | |
| Replace the radio receiver assembly when the determination sound or failure sound does not sound after pressing or double tapping the remote touch screen | Refer to REMOVAL [11/2017 - 03/2019] | |
| Multi-display assembly | Refer to REMOVAL [11/2017 - 01/2023] | |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| A message is displayed to inform the driver that the program cannot be read, and the system cannot be operated using the remote touch | Navigation ECU | Refer to REMOVAL [11/2017 - ] |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| A white or blue screen remains displayed after the engine switch is turned on (ACC) | Replace the radio receiver assembly when the map screen is displayed after pressing the remote touch "MAP" switch | Refer to REMOVAL [11/2017 - 03/2019] |
| After checking that the audio screen is normal, press the remote touch "MAP" switch and replace the navigation ECU if only the navigation screen output is abnormal | Refer to REMOVAL [11/2017 - ] | |
| If a DVD disc is inserted into the radio receiver assembly and the image playback is abnormal, the navigation screen display is abnormal after pressing the remote touch "MAP" switch, and the view behind the vehicle feed is displayed normally on the multi-display assembly when the engine is running and the shift position in R, replace the radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| If a DVD disc is inserted into the radio receiver assembly and the image playback is abnormal, the navigation screen display is abnormal after pressing the remote touch "MAP" switch, and the view behind the vehicle feed displays a white or blue screen when the engine is running and the shift position in R, replace the multi-display assembly | Refer to REMOVAL [11/2017 - 01/2023] | |
| Multi-display assembly | Refer to REMOVAL [11/2017 - 01/2023] | |
| Navigation ECU | Refer to REMOVAL [11/2017 - ] | |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| The multi-display assembly does not dim when the tail switch is turned on | Proceed to "Display does not Dim when Light Control Switch is Turned ON" | Refer to Display does not Dim when Light Control Switch is Turned ON [11/2017 - ] |
| Multi-display assembly | Refer to REMOVAL [11/2017 - 01/2023] | |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| Power does not turn off (screen remains on) | Proceed to "Radio Receiver Assembly Power Source Circuit" | Refer to Radio Receiver Power Source Circuit [11/2017 - ] |
| Multi-display assembly | Refer to REMOVAL [11/2017 - 01/2023] | |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| Noise occurs when screen changes | Proceed to "Visual Mute Signal Circuit between Radio Receiver Assembly and Multi-display assembly" | Refer to Visual Mute Signal Circuit between Radio Receiver and Multi-display [11/2017 - ] |
| Multi-display assembly | Refer to REMOVAL [11/2017 - 01/2023] | |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| Screen is distorted | Proceed to "Radio Receiver Assembly Power Source Circuit" | Refer to Radio Receiver Power Source Circuit [11/2017 - ] |
| Proceed to "Visual Mute Signal Circuit between Radio Receiver Assembly and Multi-display assembly" | Refer to Visual Mute Signal Circuit between Radio Receiver and Multi-display [11/2017 - ] | |
| Multi-display assembly | Refer to REMOVAL [11/2017 - 01/2023] | |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| Screen flicker or color distortion | Proceed to "Screen Flicker or Color Distortion" | Refer to Screen Flicker or Color Distortion [11/2017 - ] |
| Proceed to "Visual Mute Signal Circuit between Radio Receiver Assembly and Multi-display assembly" | Refer to Visual Mute Signal Circuit between Radio Receiver and Multi-display [11/2017 - ] | |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| Navigation function switches can be operated while vehicle being driven | Proceed to "Check Vehicle Signal" in Operation Check | Refer to OPERATION CHECK [11/2017 - 09/2020] |
| Proceed to "Parking Brake Switch Circuit" | Refer to Parking Brake Switch Circuit [11/2017 - 01/2023] | |
| Navigation ECU | Refer to REMOVAL [11/2017 - ] | |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| Valet Mode cannot be canceled | Proceed to "Valet Mode Cancel" in Operation Check | Refer to OPERATION CHECK [11/2017 - 09/2020] |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] |
PANEL SWITCH FUNCTION
| Symptom | Suspected Area | Link |
|---|---|---|
| Illumination for panel switches does not come on when tail switch on | Proceed to "Illumination for Panel Switch does not Come on with Tail Switch ON" | Refer to Illumination for Panel Switch does not Come on with Tail Switch ON [11/2017 - ] |
| Proceed to "Illumination Circuit" | Refer to Illumination Circuit [11/2017 - ] | |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| Panel switches do not function | Proceed to "Panel Switches do not Function" | Refer to Panel Switches do not Function [11/2017 - 09/2020] |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| Radio receiver assembly does not dim at night | Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] |
REMOTE TOUCH FUNCTION
| Symptom | Suspected Area | Link |
|---|---|---|
| Remote touch screen does not generate vibration feedback | Proceed to "Remote Touch Screen Does not Generate Vibration Feedback" | Refer to Remote Touch Screen Does not Generate Vibration Feedback [11/2017 - ] |
| Switch lights of remote touch (remote operation controller assembly) do not illuminate | Proceed to "Switch Lights of Remote Touch do not Illuminate" | Refer to Switch Lights of Remote Touch do not Illuminate [11/2017 - ] |
| Switch lights of remote touch (remote operation controller assembly) always illuminate or cannot be controlled using rheostat | Proceed to "Switch Lights of Remote Touch Always Illuminate or cannot be Controlled Using Rheostat" | Refer to Switch Lights of Remote Touch Always Illuminate or cannot be Controlled Using Rheostat [11/2017 - ] |
| Remote touch screen illumination does not turn on | Refer to the Lighting System (INT) section | Refer to Switch Operation of Remote Touch not Accepted [11/2017 - 09/2020] |
| Switch operation of remote touch (remote operation controller assembly) is not accepted | Proceed to "Switch Operation of Remote Touch not Accepted" | Refer to Switch Operation of Remote Touch not Accepted [11/2017 - 09/2020] |
| Pointer displayed/not displayed repeatedly | Proceed to "Pointer Displayed/not Displayed Repeatedly" | Refer to Pointer Displayed/not Displayed Repeatedly [11/2017 - ] |
| Pointer is not displayed on screen or pointer does not move | Proceed to "Pointer not Displayed on Screen or Pointer does not Move" | Refer to Pointer not Displayed on Screen or Pointer does not Move [11/2017 - ] |
STEERING PAD SWITCH FUNCTION
| Symptom | Suspected Area | Link |
|---|---|---|
| System cannot be operated by steering pad switch | Proceed to "Panel Switches do not Function" | Refer to Panel Switches do not Function [11/2017 - 09/2020] |
| Proceed to "Steering Pad Switch Circuit" | Refer to Steering Pad Switch Circuit [11/2017 - ] | |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| Illumination for steering pad switch does not come on with tail switch on | Proceed to "Illumination Circuit" | Refer to Illumination Circuit [11/2017 - ] |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] |
NAVIGATION FUNCTION
| Symptom | Suspected Area | Link |
|---|---|---|
| "No GPS signal" mark is displayed | Proceed to ""No GPS signal" mark is displayed" | Refer to "No GPS signal" mark is displayed [11/2017 - ] |
| Navigation antenna assembly | Refer to REMOVAL [11/2017 - 09/2020] | |
| Navigation ECU | Refer to REMOVAL [11/2017 - ] | |
| Date and time on navigation screen are different from actual date and time | Proceed to ""No GPS signal" mark is displayed" | Refer to "No GPS signal" mark is displayed [11/2017 - ] |
| Navigation antenna assembly | Refer to REMOVAL [11/2017 - 09/2020] | |
| Navigation ECU | Refer to REMOVAL [11/2017 - ] | |
| Vehicle position mark deviates from correct position and does not return to correct position | Proceed to ""No GPS signal" mark is displayed" | Refer to "No GPS signal" mark is displayed [11/2017 - ] |
| Proceed to "Vehicle Speed Signal Circuit between Navigation ECU and Combination Meter" | Refer to Vehicle Speed Signal Circuit between Navigation ECU and Combination Meter [11/2017 - ] | |
| Navigation antenna assembly | Refer to REMOVAL [11/2017 - 09/2020] | |
| Navigation ECU | Refer to REMOVAL [11/2017 - ] | |
| Cursor or map rotates when vehicle is stopped | Proceed to "Cursor or Map Rotates when Vehicle Stopped" | Refer to Cursor or Map Rotates when Vehicle Stopped [11/2017 - ] |
| Navigation ECU | Refer to REMOVAL [11/2017 - ] | |
| Vehicle position mark moves in the opposite direction to the vehicle | Proceed to "Cursor or Map Rotates when Vehicle Stopped" | Refer to Cursor or Map Rotates when Vehicle Stopped [11/2017 - ] |
| Proceed to "Check Vehicle Signal" in Operation Check | Refer to OPERATION CHECK [11/2017 - 09/2020] | |
| Proceed to "Reverse Signal Circuit between Radio Receiver Assembly and Navigation ECU" | Refer to Reverse Signal Circuit between Radio Receiver Assembly and Navigation ECU [11/2017 - ] | |
| Navigation ECU | Refer to REMOVAL [11/2017 - ] | |
| Vehicle position mark deviates from and returns to correct position repeatedly even though "No GPS signal" mark is not displayed | Proceed to ""No GPS signal" mark is displayed" | Refer to "No GPS signal" mark is displayed [11/2017 - ] |
| Proceed to "Vehicle Speed Signal Circuit between Navigation ECU and Combination Meter" | Refer to Vehicle Speed Signal Circuit between Navigation ECU and Combination Meter [11/2017 - ] | |
| Drive the vehicle for sensor learning (at a place where GPS signals can be received, drive the vehicle clockwise and counterclockwise in at least a 200 meter square 2 times or more) | - | |
| Navigation antenna assembly | Refer to REMOVAL [11/2017 - 09/2020] | |
| Navigation ECU | Refer to REMOVAL [11/2017 - ] | |
| Vehicle position mark moves slow or fast | Proceed to ""No GPS signal" mark is displayed" | Refer to "No GPS signal" mark is displayed [11/2017 - ] |
| Proceed to "Vehicle Speed Signal Circuit between Navigation ECU and Combination Meter" | Refer to Vehicle Speed Signal Circuit between Navigation ECU and Combination Meter [11/2017 - ] | |
| Navigation antenna assembly | Refer to REMOVAL [11/2017 - 09/2020] | |
| Navigation ECU | Refer to REMOVAL [11/2017 - ] | |
| Voice guidance does not function | Proceed to "Voice Guidance does not Function" | Refer to Voice Guidance does not Function [11/2017 - ] |
| Proceed to "Mute Signal Circuit between Stereo Component Amplifier and Telematics Transceiver"* | Refer to Mute Signal Circuit between Stereo Component Amplifier and Telematics Transceiver [11/2017 - 09/2020] | |
| Proceed to "Speaker Circuit" | Refer to Speaker Circuit [11/2017 - 09/2020] | |
| DCM (telematics transceiver)* | Refer to REMOVAL [11/2017 - 09/2020] | |
| Stereo component amplifier assembly | Refer to REMOVAL [09/2014 - ] | |
| Navigation ECU | Refer to REMOVAL [11/2017 - ] | |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| Map display is incomplete | Navigation ECU | Refer to REMOVAL [11/2017 - ] |
| Route cannot be calculated | Proceed to "Route cannot be Calculated" | Refer to Route cannot be Calculated [11/2017 - ] |
| Navigation ECU | Refer to REMOVAL [11/2017 - ] | |
| Navigation system cannot record memory point registration or each item setting | Navigation ECU | Refer to REMOVAL [11/2017 - ] |
| A message indicating to wait for a while because of low temperature is displayed | Start the engine and increase cabin temperature (near navigation ECU) | - |
| Navigation ECU | Refer to REMOVAL [11/2017 - ] | |
| A message is displayed because map data cannot be read, and current position screen is not displayed | If a message appears only when driving on rough roads, check if the message disappears when vehicle is stopped | - |
| Navigation ECU | Refer to REMOVAL [11/2017 - ] | |
| Map screen turns white or blue (GPS receiving status is displayed normally, and switches and own vehicle position mark are also displayed normally.) | Change map scale to the smallest (a scale that shows a large area) | - |
| Navigation ECU | Refer to REMOVAL [11/2017 - ] | |
| Weather and traffic information cannot be obtained | Check the traffic information and data services settings | - |
| Proceed to "Weather and traffic information cannot be obtained" | Refer to Weather and traffic information cannot be obtained [11/2017 - ] | |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| The obtained weather and traffic information differs from the actual weather and traffic condition or the obtained weather and traffic information is inaccurate | Change the time zone and search again | - |
| Change the vehicle location and search again | - | |
| Customizable parameters cannot be changed (customizable parameters can be changed by using the Techstream) | Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] |
| Reverse signal does not change in vehicle signal check mode | Check the shift indicator display on the combination meter assembly | - |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| Parking brake switch signal does not change in vehicle signal check mode | Proceed to "Parking Brake Switch Circuit" | Refer to Parking Brake Switch Circuit [11/2017 - 01/2023] |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] |
- *: w/ Manual (SOS) Switch
FM OR AM RADIO FUNCTION
| Symptom | Suspected Area | Link |
|---|---|---|
| Radio broadcast cannot be received or poor reception | Proceed to "Radio Broadcast cannot be Received or Poor Reception" | Refer to Radio Broadcast cannot be Received or Poor Reception [11/2017 - ] |
| Radio broadcast can be received but radio station cannot be displayed (some radio stations do not provide their name information) | Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] |
| Radio broadcast can be displayed but radio broadcast cannot be heard from speakers | Check the volume settings | - |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| After the voice recognition function or hands-free function is turned off, the cache radio does not operate | Check that the cache radio setting is on | - |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| When the cache radio is playing, sound is interrupted, sound cannot be heard or sound quality is poor | Check if similar symptoms occur when receiving conventional FM/AM radio broadcasts | - |
| Check if similar symptoms occur when receiving other broadcasts | - | |
| Move the vehicle to a place where the reception is good and check again | - | |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| When the cache radio is playing, sound can be heard, but no information is displayed (some radio stations do not provide their name information) | Check if similar symptoms occur when receiving other broadcasts | - |
| Move the vehicle to a place where the reception is good and check again | - | |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] |
GENERAL AUDIO FUNCTION
| Symptom | Suspected Area | Link |
|---|---|---|
| Pressing power switch does not turn on system | Proceed to "Radio Receiver Assembly Power Source Circuit" | Refer to Radio Receiver Power Source Circuit [11/2017 - ] |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| No sound can be heard from speakers | Proceed to "No Sound can be Heard from Speakers" | Refer to No Sound can be Heard from Speakers [11/2017 - ] |
| Proceed to "Mute Signal Circuit between Stereo Component Amplifier and Telematics Transceiver"* | Refer to Mute Signal Circuit between Stereo Component Amplifier and Telematics Transceiver [11/2017 - 09/2020] | |
| Proceed to "Speaker Circuit" | Refer to Speaker Circuit [11/2017 - 09/2020] | |
| DCM (telematics transceiver)* | Refer to REMOVAL [11/2017 - 09/2020] | |
| Stereo component amplifier assembly | Refer to REMOVAL [09/2014 - ] | |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| Abnormal noise occurs | Proceed to "Noise Occurs" | Refer to Noise Occurs [11/2017 - ] |
| Proceed to "Mute Signal Circuit between Stereo Component Amplifier and Telematics Transceiver"* | Refer to Mute Signal Circuit between Stereo Component Amplifier and Telematics Transceiver [11/2017 - 09/2020] | |
| DCM (telematics transceiver)* | Refer to REMOVAL [11/2017 - 09/2020] | |
| Stereo component amplifier assembly | Refer to REMOVAL [09/2014 - ] | |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| Sound quality is bad in all modes (volume is too low) | Check that the ASL function is off | - |
| Proceed to "Poor Sound Quality in All Modes (Low Volume)" | Refer to Poor Sound Quality in All Modes (Low Volume) [11/2017 - ] | |
| Proceed to "Mute Signal Circuit between Stereo Component Amplifier and Telematics Transceiver"* | Refer to Mute Signal Circuit between Stereo Component Amplifier and Telematics Transceiver [11/2017 - 09/2020] | |
| Proceed to "Speaker Circuit" | Refer to Speaker Circuit [11/2017 - 09/2020] | |
| DCM (telematics transceiver)* | Refer to REMOVAL [11/2017 - 09/2020] | |
| Replace the stereo component amplifier assembly if the value of the displayed volume changes in accordance with the operation of the volume control | Refer to REMOVAL [09/2014 - ] | |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| ASL does not function | Check that the ASL function is on | - |
| Proceed to "Vehicle Speed Signal Circuit between Stereo Component Amplifier and Combination Meter" | Refer to Vehicle Speed Signal Circuit between Stereo Component Amplifier and Combination Meter [11/2017 - ] | |
| Stereo component amplifier assembly | Refer to REMOVAL [09/2014 - ] | |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] |
- *: w/ Manual (SOS) Switch
CD OR DVD PLAYER FUNCTION
| Symptom | Suspected Area | Link |
|---|---|---|
| Disc cannot be played or player does not function with disc | Proceed to "Disc Player Outline" in System Description and check if the disc is compatible with the disc player | Refer to SYSTEM DESCRIPTION [11/2017 - 03/2019] |
| Proceed to "Check Optical Disc Error History" in Operation Check | Refer to OPERATION CHECK [11/2017 - 09/2020] | |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| Disc cannot be inserted/played or disc is ejected right after insertion | Proceed to "Check Optical Disc Error History" in Operation Check | Refer to OPERATION CHECK [11/2017 - 09/2020] |
| Proceed to "Disc cannot be Inserted or is Ejected Right After Insertion" | Refer to Disc cannot be Inserted or is Ejected Right After Insertion [11/2017 - ] | |
| Disc cannot be ejected | Proceed to "Check Optical Disc Error History" in Operation Check | Refer to OPERATION CHECK [11/2017 - 09/2020] |
| Proceed to "Disc cannot be Ejected" | Refer to Disc cannot be Ejected [11/2017 - ] | |
| Disc sound skips | Proceed to "Check Optical Disc Error History" in Operation Check | Refer to OPERATION CHECK [11/2017 - 09/2020] |
| Proceed to "CD/DVD Sound Skips" | Refer to CD/DVD Sound Skips [11/2017 - ] | |
| While vehicle is stopped, DVD cannot be viewed even when parking brake is applied (parking brake switch is on) | Proceed to "Parking Brake Switch Circuit" | Refer to Parking Brake Switch Circuit [11/2017 - 01/2023] |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| Screen color is poor only when watching a DVD | Change the color settings on the screen adjustment screen | - |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| Sound quality is bad only when a disc is played (volume is too low) | Proceed to "Check Optical Disc Error History" in Operation Check | Refer to OPERATION CHECK [11/2017 - 09/2020] |
| Proceed to "Sound Quality is Bad Only when Disc is Played (Volume is Too Low)" | Refer to Sound Quality is Bad Only when Disc is Played (Volume is Too Low) [11/2017 - ] | |
| When disc is playing, some cover art is not displayed | When a song unregistered to the Gracenote CDDB is playing, its cover art cannot be displayed | - |
| When disc is playing, cover art cannot be displayed | Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] |
| Album cover art cannot be displayed | Check that Display Cover Art on the audio settings screen is set to on | - |
| Check if similar symptoms occur with another vehicle | - | |
| If an indication to update the Gracenote database appears on the album cover art screen and update data has been downloaded to the radio receiver assembly, update the Gracenote database to the latest version | - | |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] |
VOICE RECOGNITION FUNCTION
| Symptom | Suspected Area | Link |
|---|---|---|
| Voice menu screen is not displayed (voice recognition function does not turn on) | Check if the voice recognition prompt function is on | - |
| Proceed to "Panel Switches do not Function" | Refer to Panel Switches do not Function [11/2017 - 09/2020] | |
| Proceed to "Steering Pad Switch Circuit" | Refer to Steering Pad Switch Circuit [11/2017 - ] | |
| Navigation ECU | Refer to REMOVAL [11/2017 - ] | |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| When voice recognition switch is pressed, a short beep is emitted but voice cannot be recognized properly | Check for any blockage in the sound holes of the roof headlining holder cover | - |
| Remove the roof headlining from the roof headlining holder cover and with the roof headlining holder cover and telephone microphone assembly in the installed condition, check that there are no disconnected or lifted up parts | - | |
| Proceed to "Voice is not Recognized" | Refer to Voice is not Recognized [11/2017 - ] | |
| Proceed to "Microphone Circuit" | Refer to Microphone Circuit [11/2017 - 09/2020] | |
| Navigation ECU | Refer to REMOVAL [11/2017 - ] | |
| Mobile assistant function does not operate | Check if the voice recognition application can be used on the device | - |
| Check that the "Bluetooth" hands-free function is operating normally | - | |
| Proceed to "Panel Switches do not Function" | Refer to Panel Switches do not Function [11/2017 - 09/2020] | |
| Proceed to "Steering Pad Switch Circuit" | Refer to Steering Pad Switch Circuit [11/2017 - ] | |
| Proceed to "Check Microphone (Input to radio receiver assembly)" in Operation Check | Refer to OPERATION CHECK [11/2017 - 09/2020] | |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] |
"WI-FI" HOTSPOT FUNCTION (W/ "WI-FI" HOTSPOT FUNCTION)
| Symptom | Suspected Area | Link |
|---|---|---|
| "Wi-Fi" connection cannot be established | Check if the LEXUS App Suite function is available | Refer to SYSTEM DESCRIPTION [11/2017 - 03/2019] |
| Check the DCM icon on the multi-display assembly | - | |
| Check the status of the "Wi-Fi" hotspot contract | - | |
| Check that the "Wi-Fi" hotspot function is on | - | |
| Check the condition of the "Wi-Fi" hotspot indicator | - | |
| Check if a known good "Wi-Fi" compatible device can be connected to the vehicle | - | |
| Move the vehicle to an area with little wave interference and remove any optional components which may cause wave interference and then check again | - | |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] |
"BLUETOOTH" HANDS-FREE FUNCTION
| Symptom | Suspected Area | Link |
|---|---|---|
| "Bluetooth" is inoperative (In-vehicle device cannot be recognized by the cellular phone) | Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [11/2017 - ] |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| "Bluetooth" compatible cellular phone cannot be registered | Proceed to "Cellular Phone Registration Failure" | Refer to Cellular Phone Registration Failure [11/2017 - ] |
| "Bluetooth" compatible cellular phone cannot be connected | Check that no other cellular phone is connected as a hands-free device | - |
| Bring the cellular phone near the in-vehicle device and reconnect it | - | |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [11/2017 - ] | |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| "Bluetooth" compatible cellular phone cannot be connected automatically (can be connected manually) | Check that "Bluetooth" automatic connection setting of the in-vehicle device is on | - |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| "Bluetooth" compatible cellular phone connection is disconnected | Bring the cellular phone near the in-vehicle device and check if it is reconnected | - |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [11/2017 - ] | |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| A "Bluetooth" compatible cellular phone other than intended connects to the system | Check the connection priority of the cellular phone | - |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [11/2017 - ] | |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| Message that prompts to check the cellular phone is displayed | Bring the cellular phone near the in-vehicle device and check if it is reconnected | - |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [11/2017 - ] | |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| When the engine switch is turned on (ACC), instructions for checking the connection condition between the in-vehicle device and cellular phone are displayed | Turn the cellular phone connection conformation display on the in-vehicle device off | - |
| Phonebook data cannot be transferred | Check that the phonebook automatic transfer setting of the in-vehicle device is on | - |
| Enter "1234" into the "Bluetooth" phone (when transferring phonebook data, OBEX authentication may be required) | - | |
| Check that no applications on the cellular phone are operating | - | |
| If using "Bluetooth" audio function, cancel the "Bluetooth" audio player connection and check the operation | - | |
| Transfer phonebook data manually | - | |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [11/2017 - ] | |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| Phonebook data is cleared | Check that the phonebook data automatic transfer setting of the in-vehicle device is off | - |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| Phonebook data cannot be edited | Check that the phonebook data automatic transfer setting of the in-vehicle device is off | - |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| All of the transferred phonebook data is sorted to "Other" | Check that no applications on the cellular phone are operating | - |
| Check that phonebook data in the cellular phone is not stored to the SIM card | - | |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [11/2017 - ] | |
| Explain to the customer that all of the transferred phonebook data may be stored to "Other" depending on cellular phone | - | |
| Cellular phone cannot make outgoing/incoming calls | Move the vehicle into a cellular phone service area, check that the "Bluetooth" device is connected to the vehicle and operate device again | - |
| Check that the cellular phone can make outgoing/incoming calls properly when not connected via "Bluetooth" | - | |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [11/2017 - ] | |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| Other caller's voice is interrupted by noise or sound quality is poor | Check the receiving voice volume (if it is too high, voice may sound distorted) | - |
| Make a call with the cellular phone disconnected from "Bluetooth" and check that other caller's voice can be heard clearly | - | |
| Proceed to "Check Hands-free Voice Quality Setting" in Operation Check | Refer to OPERATION CHECK [11/2017 - 09/2020] | |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [11/2017 - ] | |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| Other caller's voice cannot be heard | Check that reception voice volume is not set to minimum | - |
| Make a call with the cellular phone disconnected from "Bluetooth" and check that other caller's voice can be heard clearly | - | |
| Proceed to "Check Hands-free Voice Quality Setting" in Operation Check | Refer to OPERATION CHECK [11/2017 - 09/2020] | |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [11/2017 - ] | |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| Caller's voice (your voice) is interrupted by noise or sound quality is poor | Check the transmitting voice volume (if it is too high, voice may sound distorted) | - |
| Check that nothing can cause noise around the microphone (an outlet of the air conditioning system facing the microphone, wind from an open window, additional devices, etc. may affect noise occurrence) | - | |
| Check for any blockage in the sound holes of the roof headlining holder cover | - | |
| Remove the roof headlining from the roof headlining holder cover and with the roof headlining holder cover and telephone microphone assembly in the installed condition, check that there are no disconnected or lifted up parts | - | |
| Proceed to "Check Hands-free Voice Quality Setting" in Operation Check | Refer to OPERATION CHECK [11/2017 - 09/2020] | |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [11/2017 - ] | |
| Proceed to "Microphone Circuit" | Refer to Microphone Circuit [11/2017 - 09/2020] | |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| Other caller cannot hear your voice | Check that the mute button is not on | - |
| Check that nothing can cause noise around the microphone (an outlet of the air conditioning system facing the microphone, wind from an open window, additional devices, etc. may affect noise occurrence) | - | |
| Check for any blockage in the sound holes of the roof headlining holder cover | - | |
| Remove the roof headlining from the roof headlining holder cover and with the roof headlining holder cover and telephone microphone assembly in the installed condition, check that there are no disconnected or lifted up parts | - | |
| Proceed to "Check Hands-free Voice Quality Setting" in Operation Check | Refer to OPERATION CHECK [11/2017 - 09/2020] | |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [11/2017 - ] | |
| Proceed to "Microphone Circuit" | Refer to Microphone Circuit [11/2017 - 09/2020] | |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| No notification when a new SMS/MMS/e-mail has been received* | Check the SMS/MMS/e-mail notification settings on the cellular phone and the radio receiver assembly | - |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [11/2017 - ] | |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| Received SMS/MMS/e-mail cannot be read* | Check the SMS/MMS/e-mail transfer settings on the cellular phone and the radio receiver assembly | - |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [11/2017 - ] | |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| SMS/MMS/e-mail cannot be replied to* | Move the vehicle into a cellular phone service area, and check the operation of the radio receiver assembly and cellular phone | - |
| Check that the cellular phone can send an SMS/MMS/e-mail | - | |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [11/2017 - ] | |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] |
- *: w/ SMS/MMS/e-mail Function
"BLUETOOTH" AUDIO FUNCTION
| Symptom | Suspected Area | Link |
|---|---|---|
| Portable player cannot be registered | Proceed to "Portable Player cannot be Registered" | Refer to Portable Player cannot be Registered [11/2017 - ] |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| Portable player cannot be connected manually/automatically | Proceed to "Portable Player cannot be Registered" | Refer to Portable Player cannot be Registered [11/2017 - ] |
| Proceed to "Portable Player cannot be Connected Manually/Automatically" | Refer to Portable Player cannot be Connected Manually/Automatically [11/2017 - ] | |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| Cellular phone with portable audio function cannot be recognized as "Bluetooth" audio device even when connected using "Bluetooth" | Proceed to "Portable Player cannot be Registered" | Refer to Portable Player cannot be Registered [11/2017 - ] |
| Proceed to "Portable Player cannot be Connected Manually/Automatically" | Refer to Portable Player cannot be Connected Manually/Automatically [11/2017 - ] | |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| Sound of portable player cannot be heard from speakers, or sound is low | Proceed to "Sound of Portable Player cannot be Heard from Speakers or Sound is Low" | Refer to Sound of Portable Player cannot be Heard from Speakers or Sound is Low [11/2017 - ] |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| Portable player does not play even after "Bluetooth" audio mode is selected | Proceed to "Does not Play even after Bluetooth Audio Mode is Selected" | Refer to Does not Play even after Bluetooth Audio Mode is Selected [11/2017 - ] |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| Portable player does not play | Proceed to "Does not Play even after Bluetooth Audio Mode is Selected" | Refer to Does not Play even after Bluetooth Audio Mode is Selected [11/2017 - ] |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| Track information such as track number, track name, elapsed play time and playlist is not displayed | Proceed to "Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device" | Refer to Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device [11/2017 - ] |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| Operation switches for portable player such as play, pause, repeat, random and scan are not displayed | Proceed to "Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device" | Refer to Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device [11/2017 - ] |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| "Bluetooth" signal condition is not displayed | Proceed to "Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device" | Refer to Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device [11/2017 - ] |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| Portable player cannot pause, select file, fast forward, fast rewind, play at random or scan | Proceed to "Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device" | Refer to Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device [11/2017 - ] |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| Noise occurs or sound skips when portable player plays | Proceed to "Noise Occurs or Sound Skips when Portable Player Plays" | Refer to Noise Occurs or Sound Skips when Portable Player Plays [11/2017 - ] |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| Registered device cannot be deleted | Proceed to "Registered Device cannot be Deleted" | Refer to Registered Device cannot be Deleted [11/2017 - ] |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] |
USB FUNCTION
| Symptom | Suspected Area | Link |
|---|---|---|
| USB sound cannot be heard or sound quality is bad (USB connector is used) | Proceed to "Data Signal Circuit between Radio Receiver Assembly and Stereo Jack Adapter" | Refer to Data Signal Circuit between Radio Receiver and Stereo Jack Adapter [11/2017 - ] |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [09/2014 - ] | |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| USB device or "iPod" is recognized but cannot play nor play in a sorted order | Check that the designated folder name is used | - |
| Check that the file name is 32 characters or less and is in an available language | - | |
| Check that the file system of the USB device is FAT16 or FAT32 | - | |
| Proceed to "USB Audio System Recognition/Play Error" | Refer to USB Audio System Recognition/Play Error [11/2017 - 09/2020] | |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [09/2014 - ] | |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| Track information, such as track, artist and album name, is not displayed | Proceed to "USB Audio System Recognition/Play Error" | Refer to USB Audio System Recognition/Play Error [11/2017 - 09/2020] |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [09/2014 - ] | |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| USB device or "iPod" is not recognized | Proceed to "USB Audio System Recognition/Play Error" | Refer to USB Audio System Recognition/Play Error [11/2017 - 09/2020] |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [09/2014 - ] | |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| Album cover art cannot be displayed | Check that Display Cover Art on the audio settings screen is set to on | - |
| Check that a JPEG, BMP or PNG file is used for the album cover art registered to the music data in the USB device or "iPod" | - | |
| Check if similar symptoms occur with another vehicle | - | |
| If an indication to update the Gracenote database appears on the album cover art screen and update data has been downloaded to the radio receiver assembly, update the Gracenote database to the latest version | - | |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| User set album cover art cannot be displayed | Check if the priority display of Gracenote database album cover art setting is off | - |
| Check that a JPEG, BMP or PNG file is used for the album cover art registered to the music data in the "iPod" | - | |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| "iPod" battery cannot be charged | Proceed to "USB Audio System Recognition/Play Error" | Refer to USB Audio System Recognition/Play Error [11/2017 - 09/2020] |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [09/2014 - ] | |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| Screen is distorted or not displayed only when using the USB device connected to the No. 1 stereo jack adapter assembly | Check if video file is select to USB mode | - |
| Connect a known good USB device to the No. 1 stereo jack adapter assembly and check if an image is output | - | |
| Proceed to "Data Signal Circuit between Radio Receiver and Stereo Jack Adapter" | Refer to Data Signal Circuit between Radio Receiver and Stereo Jack Adapter [11/2017 - ] | |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [09/2014 - ] | |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| Screen color is poor only when using the USB device connected to the No. 1 stereo jack adapter assembly | Change the color settings on the screen adjustment screen | - |
| Proceed to "Data Signal Circuit between Radio Receiver Assembly and Stereo Jack Adapter" | Refer to Data Signal Circuit between Radio Receiver and Stereo Jack Adapter [11/2017 - ] | |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [09/2014 - ] | |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| "IF-BOX_USB" is not displayed on system check mode screen | Proceed to "USB Audio System Recognition/Play Error" | Refer to USB Audio System Recognition/Play Error [11/2017 - 09/2020] |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [09/2014 - ] | |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| Stereo jack adapter light does not illuminate | Proceed to "Stereo Jack Adapter Light does not Illuminate" | Refer to Stereo Jack Adapter Light does not Illuminate [11/2017 - ] |
AUX (STEREO JACK) FUNCTION
| Symptom | Suspected Area | Link |
|---|---|---|
| External device sound cannot be heard or sound quality is bad (stereo jack is used) | Proceed to "Sound Signal Circuit between Radio Receiver Assembly and Stereo Jack Adapter" | Refer to Sound Signal Circuit between Radio Receiver and Stereo Jack Adapter [11/2017 - ] |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [09/2014 - ] | |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| "AUX/VTR" is not displayed on system check mode screen | Proceed to "Sound Signal Circuit between Radio Receiver and Stereo Jack Adapter" | Refer to Sound Signal Circuit between Radio Receiver and Stereo Jack Adapter [11/2017 - ] |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [09/2014 - ] | |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| Stereo jack adapter light does not illuminate | Proceed to "Stereo Jack Adapter Light does not Illuminate" | Refer to Stereo Jack Adapter Light does not Illuminate [11/2017 - ] |
HD RADIO FUNCTION
| Symptom | Suspected Area | Link |
|---|---|---|
| Only "HD Radio" stations cannot be heard or selected, or their analog or digital sound cannot be changed | Check the "HD Radio" settings | - |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| When the HD radio is playing, cover art may not be displayed | When a song unregistered to the Gracenote CDDB is playing or cover art information is not provided by the broadcast station, its cover art cannot be displayed | - |
| When the HD radio is playing, cover art cannot be displayed | Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] |
| Broadcast station logo cannot be displayed | Check if similar symptoms occur when receiving other broadcasts | - |
| Check if similar symptoms occur with another vehicle | - | |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| SPS channel cannot be selected | Check that HD radio FM mode is selected | - |
| After selecting "Refresh" switch, check that the SPS channel is on the station list | - | |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| When the SPS channel is selected, sound cannot be heard | After selecting "Refresh" switch, select the SPS channel on the station list | - |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] |
SIRIUS XM SYSTEM FUNCTION (W/ SXM SYSTEM)
| Symptom | Suspected Area | Link |
|---|---|---|
| Satellite radio broadcast cannot be received or reception is bad | Proceed to "Satellite Radio Broadcast cannot be Received" | Refer to Satellite Radio Broadcast cannot be Received [11/2017 - ] |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| Satellite radio cannot receive pay-type broadcasts | Proceed to "Satellite Radio Broadcast cannot be Received" | Refer to Satellite Radio Broadcast cannot be Received [11/2017 - ] |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| Satellite radio broadcast cannot be selected or after selecting broadcast, broadcast cannot be added into memory | Proceed to "Satellite Radio Broadcast cannot be Received" | Refer to Satellite Radio Broadcast cannot be Received [11/2017 - ] |
| Proceed to "Satellite Radio Broadcast cannot be Selected or After Selecting Broadcast, Broadcast cannot be Added into Memory" | Refer to Satellite Radio Broadcast cannot be Selected or After Selecting Broadcast, Broadcast cannot be Added into Memory [11/2017 - ] | |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| Satellite radio can be displayed but radio broadcast cannot be heard from speakers | Check the volume settings | - |
| Proceed to "Satellite Radio Broadcast cannot be Received" | Refer to Satellite Radio Broadcast cannot be Received [11/2017 - ] | |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| Broadcast station logo cannot be displayed | Proceed to "Satellite Radio Broadcast cannot be Received" | Refer to Satellite Radio Broadcast cannot be Received [11/2017 - ] |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| Satellite radio text information cannot be displayed | Proceed to "Satellite Radio Broadcast cannot be Received" | Refer to Satellite Radio Broadcast cannot be Received [11/2017 - ] |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| Satellite radio broadcast station cannot be selected (scan cannot be performed) | Proceed to "Satellite Radio Broadcast cannot be Received" | Refer to Satellite Radio Broadcast cannot be Received [11/2017 - ] |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| When the satellite radio is playing, some cover art may not be displayed | When a song unregistered to the Gracenote CDDB is playing, its cover art cannot be displayed | - |
| When the satellite radio is playing, cover art cannot be displayed | Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] |
| After the voice recognition function or hands-free function is turned off, the cache radio does not operate | Check that the cache radio setting is on | - |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| When the cache radio is playing, sound is interrupted, sound cannot be heard or sound quality is poor | Check if similar symptoms occur when receiving conventional SiriusXM radio broadcasts | - |
| Check if similar symptoms occur when receiving other broadcasts | - | |
| Move the vehicle to a place where the reception is good and check again | - | |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| When the cache radio is playing, sound can be heard, but no information is displayed (some radio stations do not provide their name information) | Check if similar symptoms occur when receiving other broadcasts | - |
| Move the vehicle to a place where the reception is good and check again | - | |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] |
SOFTWARE UPDATE FUNCTION
| Symptom | Suspected Area | Link |
|---|---|---|
| "The software update cannot be started because the media is in use. Please try again when the media is no longer in use." is displayed | Perform the operation again after ending when music is played with USB-Audio | - |
| Replace USB memory device | - | |
| If there is software update data for the navigation but the software update cannot be performed, replace the navigation ECU HINT: If the radio receiver assembly can start up after disconnecting the power source connector of the navigation ECU, replace the navigation ECU. (Wait at least 6 minutes after turning the engine switch off before disconnecting the power source connector.) |
Refer to REMOVAL [11/2017 - ] | |
| If there is software update data for the audio system but the software update cannot be performed, replace the radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| "Unable to update the software. Please try again later." is displayed | There may be times that the software update cannot be performed due to communication device or media is still preparing, such as trying to perform the software update right after the navigation system has started up, so perform the operation after a while | - |
| Make inquiry to the service center whether there is any problem with the download software | - | |
| If there is software update data for the navigation but the software update cannot be performed, replace the navigation ECU HINT: If the radio receiver assembly can start up after disconnecting the power source connector of the navigation ECU, replace the navigation ECU. (Wait at least 6 minutes after turning the engine switch off before disconnecting the power source connector.) |
Refer to REMOVAL [11/2017 - ] | |
| If there is software update data for the audio system but the software update cannot be performed, replace the radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| "Unable to get new software because the line is busy. Please try again later." is displayed | Perform the operation after a while | - |
| End other functions that are using communications, and perform the operation again | - | |
| Make inquiry to the service center about the operational condition | - | |
| Make inquiry to the service center whether there is any problem with the send log to the device | - | |
| Perform the software update using the communication again* | - | |
| Perform the software update using the USB memory device again | - | |
| If there is software update data for the navigation but the software update cannot be performed, replace the navigation ECU HINT: If the radio receiver assembly can start up after disconnecting the power source connector of the navigation ECU, replace the navigation ECU. (Wait at least 6 minutes after turning the engine switch off before disconnecting the power source connector.) |
Refer to REMOVAL [11/2017 - ] | |
| If there is software update data for the audio system but the software update cannot be performed, replace the radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| "Software update service finished." is displayed | Make inquiry to the service center and check whether service is a finished device | - |
| Make inquiry to the service center whether there is any problem with the send log to the device | - | |
| Make inquiry to the service center whether the model ID checked on the software update screen and the model ID sent from the device are same | - | |
| If there is software update data for the navigation but the software update cannot be performed, replace the navigation ECU HINT: If the radio receiver assembly can start up after disconnecting the power source connector of the navigation ECU, replace the navigation ECU. (Wait at least 6 minutes after turning the engine switch off before disconnecting the power source connector.) |
Refer to REMOVAL [11/2017 - ] | |
| If there is software update data for the audio system but the software update cannot be performed, replace the radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| "There is a software update. Please contact your dealer." or similar is displayed | Make inquiry to the service center whether there is any problem with the send log to the device | - |
| Perform the software update using the communication again* | - | |
| Perform the software update using the USB memory device again | - | |
| If there is software update data for the navigation but the software update cannot be performed, replace the navigation ECU HINT: If the radio receiver assembly can start up after disconnecting the power source connector of the navigation ECU, replace the navigation ECU. (Wait at least 6 minutes after turning the engine switch off before disconnecting the power source connector.) |
Refer to REMOVAL [11/2017 - ] | |
| If there is software update data for the audio system but the software update cannot be performed, replace the radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| "There is a software update. Please perform update with a PC." or similar is displayed | Check with the service center whether the size of the software the device is trying to update can be sent by DCM (telematics transceiver). If the size cannot be sent, perform the software update using a USB memory device* | - |
| Make inquiry to the service center whether there is any problem with the send log to the device | - | |
| Perform the software update using the communication again* | - | |
| Perform the software update using the USB memory device again | - | |
| If there is software update data for the navigation but the software update cannot be performed, replace the navigation ECU HINT: If the radio receiver assembly can start up after disconnecting the power source connector of the navigation ECU, replace the navigation ECU. (Wait at least 6 minutes after turning the engine switch off before disconnecting the power source connector.) |
Refer to REMOVAL [11/2017 - ] | |
| If there is software update data for the audio system but the software update cannot be performed, replace the radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| "There is no new software or the media is not inserted." is displayed | Check that the USB memory device with new software stored is connected to the USB connector | - |
| Check the model ID on the software update screen and check that it is same as the file name of the software downloaded | - | |
| Download the software using a PC again, copy it to a USB memory device, and perform software update | - | |
| Make inquiry to the service center whether there is any problem with the download software | - | |
| If there is software update data for the navigation but the software update cannot be performed, replace the navigation ECU HINT: If the radio receiver assembly can start up after disconnecting the power source connector of the navigation ECU, replace the navigation ECU. (Wait at least 6 minutes after turning the engine switch off before disconnecting the power source connector.) |
Refer to REMOVAL [11/2017 - ] | |
| If there is software update data for the audio system but the software update cannot be performed, replace the radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| "There is a problem with the downloaded data. Please try again later." is displayed | Make inquiry to the service center whether there is any problem with the download software | - |
| Perform the software update using the communication again | - | |
| Perform the software update using the USB memory device again | - | |
| If there is software update data for the navigation but the software update cannot be performed, replace the navigation ECU HINT: If the radio receiver assembly can start up after disconnecting the power source connector of the navigation ECU, replace the navigation ECU. (Wait at least 6 minutes after turning the engine switch off before disconnecting the power source connector.) |
Refer to REMOVAL [11/2017 - ] | |
| If there is software update data for the audio system but the software update cannot be performed, replace the radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| "New software is not compatible with the system." is displayed | Make inquiry to the service center whether there is any problem with the download software | - |
| Download the software using a PC again, copy it to a USB memory device, and perform software update | - | |
| If there is software update data for the navigation but the software update cannot be performed, replace the navigation ECU HINT: If the radio receiver assembly can start up after disconnecting the power source connector of the navigation ECU, replace the navigation ECU. (Wait at least 6 minutes after turning the engine switch off before disconnecting the power source connector.) |
Refer to REMOVAL [11/2017 - ] | |
| If there is software update data for the audio system but the software update cannot be performed, replace the radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| "The combination of update files is abnormal. Please download it again" or similar is displayed | Make inquiry to the service center whether there is any problem with the download software | - |
| Perform the software update using the communication again | - | |
| Download the software using a PC again, copy it to a USB memory device, and perform software update | - | |
| If there is software update data for the navigation but the software update cannot be performed, replace the navigation ECU HINT: If the radio receiver assembly can start up after disconnecting the power source connector of the navigation ECU, replace the navigation ECU. (Wait at least 6 minutes after turning the engine switch off before disconnecting the power source connector.) |
Refer to REMOVAL [11/2017 - ] | |
| If there is software update data for the audio system but the software update cannot be performed, replace the radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| "There is a problem with the downloaded data. Please contact your dealer." is displayed | Perform the software update using the communication | - |
| Perform the software update using the USB memory device | - | |
| If there is software update data for the navigation but the software update cannot be performed, replace the navigation ECU HINT: If the radio receiver assembly can start up after disconnecting the power source connector of the navigation ECU, replace the navigation ECU. (Wait at least 6 minutes after turning the engine switch off before disconnecting the power source connector.) |
Refer to REMOVAL [11/2017 - ] | |
| If there is software update data for the audio system but the software update cannot be performed, replace the radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| "New software is not compatible with the system. Contact your dealer." is displayed | Perform the software update using the communication | - |
| Perform the software update using the USB memory device | - | |
| If there is software update data for the navigation but the software update cannot be performed, replace the navigation ECU HINT: If the radio receiver assembly can start up after disconnecting the power source connector of the navigation ECU, replace the navigation ECU. (Wait at least 6 minutes after turning the engine switch off before disconnecting the power source connector.) |
Refer to REMOVAL [11/2017 - ] | |
| If there is software update data for the audio system but the software update cannot be performed, replace the radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| "Software could not be updated. Please contact your dealer." is displayed | Make inquiry to the service center whether the model ID checked on the software update screen and the model ID sent from the device are same | - |
| Make inquiry to the service center whether there is any problem with the download software | - | |
| Make inquiry to the service center whether there is any problem with the send log to the device | - | |
| Perform the software update using the communication again | - | |
| Perform the software update using the USB memory device again | - | |
| If there is software update data for the navigation but the software update cannot be performed, replace the navigation ECU HINT: If the radio receiver assembly can start up after disconnecting the power source connector of the navigation ECU, replace the navigation ECU. (Wait at least 6 minutes after turning the engine switch off before disconnecting the power source connector.) |
Refer to REMOVAL [11/2017 - ] | |
| If there is software update data for the audio system but the software update cannot be performed, replace the radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| "There is insufficient free space. Please contact your dealer." is displayed | Perform the software update using the communication again* | - |
| If there is software update data for the navigation but the software update cannot be performed, replace the navigation ECU HINT: If the radio receiver assembly can start up after disconnecting the power source connector of the navigation ECU, replace the navigation ECU. (Wait at least 6 minutes after turning the engine switch off before disconnecting the power source connector.) |
Refer to REMOVAL [11/2017 - ] | |
| If there is software update data for the audio system but the software update cannot be performed, replace the radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| The software update could not be performed using communication* | Follow the instruction when an on-screen message is displayed | - |
| Check that "Check with service center" is displayed and the USB memory device is not connected to the USB connector | - | |
| Explain to the customer that the last software update is downloading when "New software is downloading" is displayed | - | |
| Explain to the customer that the last software update is installing when "New software is installing" is displayed | - | |
| Check that the telematics system is operating normally | - | |
| Perform the software update using the communication again* | - | |
| Perform the software update using the USB memory device again | - | |
| If there is software update data for the navigation but the software update cannot be performed, replace the navigation ECU HINT: If the radio receiver assembly can start up after disconnecting the power source connector of the navigation ECU, replace the navigation ECU. (Wait at least 6 minutes after turning the engine switch off before disconnecting the power source connector.) |
Refer to REMOVAL [11/2017 - ] | |
| If there is software update data for the audio system but the software update cannot be performed, replace the radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| The software update could not be performed using the USB memory device | Follow the instruction when an on-screen message is displayed | - |
| Check that "Perform software update" is displayed and check that the USB memory device with new software stored is connected to the USB connector | - | |
| Explain to the customer that the last software update is downloading when "New software is downloading" is displayed | - | |
| Explain to the customer that the last software update is installing when "New software is installing" is displayed | - | |
| Perform the software update using the USB memory device again | - | |
| If there is software update data for the navigation but the software update cannot be performed, replace the navigation ECU HINT: If the radio receiver assembly can start up after disconnecting the power source connector of the navigation ECU, replace the navigation ECU. (Wait at least 6 minutes after turning the engine switch off before disconnecting the power source connector.) |
Refer to REMOVAL [11/2017 - ] | |
| If there is software update data for the audio system but the software update cannot be performed, replace the radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| Update information cannot be checked when trying to update the software using the communication* | Explain to the customer that "Update information" is not displayed on the software update screen when the software is up to date | - |
| Perform the software update using a USB memory device because a software update using communication is not possible when an on-screen message other than "Current software is up to date. There is no need to update" is displayed when "Check with service center" is selected | - | |
| Make inquiry to the service center whether there is any problem with the download software | - | |
| Perform the software update using the communication again* | - | |
| Perform the software update using the USB memory device again | - | |
| If the navigation software update information cannot be checked, replace the navigation ECU | Refer to REMOVAL [11/2017 - ] | |
| If the audio software update information cannot be checked, replace the radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| Version display of the software update screen or the display of the update information screen is abnormal | Make inquiry to the service center whether there is any problem with the download software | - |
| Perform the software update using the communication again | - | |
| Perform the software update using the USB memory device again | - | |
| If the version display of the navigation is abnormal, replace the navigation ECU | Refer to REMOVAL [11/2017 - ] | |
| If the version display of the audio is abnormal, replace the radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| Date of the update information is not displayed | The date of update information is not displayed when GPS is not received, therefore check that the "No GPS Signal" mark is not displayed | - |
| Since the date may not be recorded when the software update was performed without receiving the GPS, check with the customer if the software update is not performed in location where the GPS reception was poor, such as underground parking lot | - | |
| Wait and see until next software update | - | |
| Past software update history is cleared | Explain to the customer that the history is cleared when "Delete Personal Data" of the setting screen is selected | - |
| Explain to the customer that the history is cleared in the order from oldest when there are 20 or more history recorded | - | |
| Wait and see until the next software update and replace the navigation ECU if the symptom reproduces | Refer to REMOVAL [11/2017 - ] |
- *: w/ Manual (SOS) Switch
ECO INFORMATION FUNCTION
| Symptom | Suspected Area | Link |
|---|---|---|
| Information is not displayed or updated on the "Trip Information" screen | Turn engine switch on (IG) and recheck | - |
| Check that the SFI system is operating normally | Refer to HOW TO PROCEED WITH TROUBLESHOOTING [09/2014 - ] | |
| Navigation ECU | Refer to REMOVAL [11/2017 - ] | |
| Information is not displayed or updated on the "History" screen | Turn engine switch on (IG) and recheck | - |
| Check that the meter/gauge system is operating normally | Refer to HOW TO PROCEED WITH TROUBLESHOOTING [09/2014 - ] | |
| Navigation ECU | Refer to REMOVAL [11/2017 - ] | |
| "Fuel Consumption" icon is dimmed | Check if other icons or items displayed on screen have any problems | - |
| Navigation ECU | Refer to REMOVAL [11/2017 - ] | |
| Graph is not displayed on "Trip Information" screen | Recheck with the engine running | - |
| Check that the SFI system is operating normally | Refer to HOW TO PROCEED WITH TROUBLESHOOTING [09/2014 - ] | |
| Navigation ECU | Refer to REMOVAL [11/2017 - ] | |
| Cruise range is not displayed on "Trip Information" screen | Turn engine switch on (IG) and recheck | - |
| Navigation ECU | Refer to REMOVAL [11/2017 - ] | |
| Graph is not updated on "History" screen even though "Clear" is selected | Turn engine switch on (IG) and recheck | - |
| Navigation ECU | Refer to REMOVAL [11/2017 - ] | |
| Graph is not displayed on "History" screen | Turn engine switch on (IG) and recheck | - |
| Navigation ECU | Refer to REMOVAL [11/2017 - ] |
"APPLE CARPLAY" FUNCTION (W/ "APPLE CARPLAY" FUNCTION)
| Symptom | Suspected Area | Link |
|---|---|---|
| "Apple CarPlay" function cannot be started (smartphone battery can be charged) | Check that the smartphone is "Apple CarPlay" compatible | - |
| The smartphone is connected via an appropriate cable | - | |
| Check that "Siri" is turned on on the smartphone | - | |
| Check radio receiver assembly settings | - | |
| Check connection of smartphone to radio receiver assembly | - | |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] | |
| "Apple CarPlay" function can be started but sound cannot be heard (smartphone battery can be charged) | Check that sound can be output from the speakers | - |
| Check that sound can be output from the smartphone | - | |
| Check that the volume is not set to "0" | - | |
| Check that mute is off | - | |
| Check "Apple CarPlay" function using another compatible smartphone | - | |
| Radio receiver assembly | Refer to REMOVAL [11/2017 - 03/2019] |