Problem Symptoms Table [06/2012 - ]
NOTE:
- After replacing the radio receiver assembly of vehicles subscribed to pay-type satellite radio broadcasts, XM radio ID registration is necessary (w/ SDARS System).
- If the DCM (telematics transceiver) has been replaced, perform the DCM Activation procedure using the Techstream. Refer to DCM ACTIVATION [06/2012 - ] .
HINT:
- Use the table below to help determine the cause of problem symptoms. If multiple suspected areas are listed, the potential causes of the symptoms are listed in order of probability in the "Suspected Area" column of the table. Check each symptom by checking the suspected areas in the order they are listed. Replace parts as necessary.
- Inspect the fuses and relays related to this system before inspecting the suspected areas below.
PANEL SWITCH FUNCTION
| Symptom | Suspected Area | See Service Information |
|---|---|---|
| Pressing power switch does not turn on system. | Proceed to "Radio Receiver Power Source Circuit" | Refer to Radio Receiver Power Source Circuit |
| Radio receiver assembly | Refer to REMOVAL [06/2012 - ] | |
| Panel switch does not function. | Radio receiver assembly | Refer to REMOVAL [06/2012 - ] |
| Radio receiver does not illuminate at night. | Proceed to "Illumination Circuit" | Refer to Illumination Circuit |
| Radio receiver assembly | Refer to REMOVAL [06/2012 - ] | |
| CD slot illumination on radio receiver illuminates when turning lights on during daytime or daylight hours. | Proceed to "Dimmer Signal Circuit" | Refer to Dimmer Signal Circuit |
GENERAL AUDIO FUNCTION
| Symptom | Suspected Area | See Service Information |
|---|---|---|
| No sound can be heard from speakers. (Audio is mute.) | Proceed to "No Sound can be Heard from Speakers" | Refer to No Sound can be Heard from Speakers |
| Proceed to "Mute Signal Circuit between Stereo Component Amplifier and Telematics Transceiver"*1 | Refer to Mute Signal Circuit between Stereo Component Amplifier and Telematics Transceiver | |
| Proceed to "Mute Signal Circuit between Radio Receiver and Stereo Component Amplifier" | Refer to Mute Signal Circuit between Radio Receiver and Stereo Component Amplifier | |
| Proceed to "Sound Signal Circuit between Radio Receiver and Stereo Component Amplifier" | Refer to Sound Signal Circuit between Radio Receiver and Stereo Component Amplifier | |
| Proceed to "Speaker Circuit" | Refer to Speaker Circuit | |
| DCM (Telematics transceiver)*1 | Refer to REMOVAL [06/2012 - ] | |
| Stereo component amplifier assembly | Refer to REMOVAL [06/2012 - ] | |
| Radio receiver assembly | Refer to REMOVAL [06/2012 - ] | |
| Sound quality is bad in all modes. (Volume is too low.) | Proceed to "Poor Sound Quality in All Modes (Low Volume)" | Refer to Poor Sound Quality in All Modes (Low Volume) |
| Proceed to "Mute Signal Circuit between Stereo Component Amplifier and Telematics Transceiver"*1 | Refer to Mute Signal Circuit between Stereo Component Amplifier and Telematics Transceiver | |
| Proceed to "Mute Signal Circuit between Radio Receiver and Stereo Component Amplifier" | Refer to Mute Signal Circuit between Radio Receiver and Stereo Component Amplifier | |
| Proceed to "Sound Signal Circuit between Radio Receiver and Stereo Component Amplifier" | Refer to Sound Signal Circuit between Radio Receiver and Stereo Component Amplifier | |
| Proceed to "Speaker Circuit" | Refer to Speaker Circuit | |
| DCM (Telematics transceiver)*1 | Refer to REMOVAL [06/2012 - ] | |
| Stereo component amplifier assembly | Refer to REMOVAL [06/2012 - ] | |
| Radio receiver assembly | Refer to REMOVAL [06/2012 - ] | |
| ASL does not function. | Proceed to "Vehicle Speed Signal Circuit between Stereo Component Amplifier and Combination Meter" | Refer to Vehicle Speed Signal Circuit between Stereo Component Amplifier and Combination Meter |
| Abnormal noise occurs. | Proceed to "Noise Occurs" | Refer to Noise Occurs |
| Stereo component amplifier assembly | Refer to REMOVAL [06/2012 - ] | |
| Radio receiver assembly | Refer to REMOVAL [06/2012 - ] |
- *1: w/ Manual (SOS) Switch
FM OR AM RADIO FUNCTION
| Symptom | Suspected Area | See Service Information |
|---|---|---|
| Radio broadcast cannot be received or poor reception. | Proceed to "Radio Broadcast cannot be Received or Poor Reception" | Refer to Radio Broadcast cannot be Received or Poor Reception |
CD PLAYER FUNCTION
| Symptom | Suspected Area | See Service Information |
|---|---|---|
| CD cannot be inserted/played or CD is ejected right after insertion. | Proceed to "CD cannot be Inserted / Played or CD is Ejected Right After Insertion" | Refer to CD cannot be Inserted / Played or CD is Ejected Right After Insertion |
| CD cannot be ejected. | Proceed to "CD cannot be Ejected" | Refer to CD cannot be Ejected |
| Sound quality is bad only when CD is played. (Volume is too low.) | Proceed to "Sound Quality is Bad Only when CD is Played (Volume is Too Low)" | Refer to Sound Quality is Bad Only when CD is Played (Volume is Too Low) |
| CD sound skips. | Proceed to "CD Sound Skips" | Refer to CD Sound Skips |
AUX (STEREO JACK) FUNCTION
| Symptom | Suspected Area | See Service Information |
|---|---|---|
| External device sound cannot be heard or sound quality is bad. (Stereo jack is used.) | Proceed to "Sound Signal Circuit between Radio Receiver and Stereo Jack Adapter" | Refer to Sound Signal Circuit between Radio Receiver and Stereo Jack Adapter |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [06/2012 - ] | |
| Radio receiver assembly | Refer to REMOVAL [06/2012 - ] | |
| Stereo jack adapter light does not illuminate. | Proceed to "Stereo jack adapter light does not illuminate" | Refer to Stereo Jack Adapter Light does not Illuminate |
STEERING PAD SWITCH FUNCTION
| Symptom | Suspected Area | See Service Information |
|---|---|---|
| Audio system cannot be operated with steering pad switch. | Proceed to "Steering Pad Switch Circuit" | Refer to Steering Pad Switch Circuit |
| Radio receiver assembly | Refer to REMOVAL [06/2012 - ] | |
| Illumination for steering pad switch does not come on with tail switch on. | Proceed to "Illumination Circuit" | Refer to Illumination Circuit |
| Radio receiver assembly | Refer to REMOVAL [06/2012 - ] |
"BLUETOOTH" HANDS-FREE FUNCTION
| Symptom | Suspected Area | See Service Information |
|---|---|---|
| "Bluetooth" is inoperative. | Proceed to "Microphone Circuit between Microphone and Radio Receiver" | Refer to Microphone Circuit between Microphone and Radio Receiver |
| Radio receiver assembly | Refer to REMOVAL [06/2012 - ] | |
| Cellular phone registration failure, phonebook transfer failure. | Proceed to "Cellular Phone Registration Failure, Phonebook Transfer Failure" | Refer to Cellular Phone Registration Failure, Phonebook Transfer Failure |
| Cellular phone cannot make outgoing/incoming calls. | Proceed to "Cellular Phone cannot Make Outgoing/Incoming Calls" | Refer to Cellular Phone cannot Make Outgoing/Incoming Calls |
| Radio receiver assembly | Refer to REMOVAL [06/2012 - ] | |
| Other caller's voice cannot be heard, is too quiet, or distorted. | Proceed to "The Other Caller's Voice cannot be Heard, is too Quiet, or Distorted" | Refer to The Other Caller's Voice cannot be Heard, is too Quiet, or Distorted |
| Radio receiver assembly | Refer to REMOVAL [06/2012 - ] | |
| Other caller cannot hear your voice, or your voice is too quiet or distorted. | Proceed to "The Other Caller cannot Hear Your Voice, or Your Voice is too Quiet or Distorted" | Refer to The Other Caller cannot Hear Your Voice, or Your Voice is too Quiet or Distorted |
| Proceed to "Microphone Circuit between Microphone and Radio Receiver" | Refer to Microphone Circuit between Microphone and Radio Receiver | |
| Radio receiver assembly | Refer to REMOVAL [06/2012 - ] | |
| "Bluetooth" can be connected while driving. | Proceed to "Vehicle Speed Signal Circuit between Radio Receiver and Combination Meter" | Refer to Vehicle Speed Signal Circuit between Radio Receiver and Combination Meter |
"BLUETOOTH" AUDIO FUNCTION
| Symptom | Suspected Area | See Service Information |
|---|---|---|
| Portable player cannot be registered. | Proceed to "Portable Player cannot be Registered" | Refer to Portable Player cannot be Registered |
| Radio receiver assembly | Refer to REMOVAL [06/2012 - ] | |
| Portable player cannot be connected manually/automatically. | Proceed to "Portable Player cannot be Registered" | Refer to Portable Player cannot be Registered |
| Proceed to "Portable Player cannot be Connected Manually/Automatically" | Refer to Portable Player cannot be Connected Manually/Automatically | |
| Radio receiver assembly | Refer to REMOVAL [06/2012 - ] | |
| Cellular phone with portable audio function cannot be recognized as "Bluetooth" audio device even when connected using "Bluetooth". | Proceed to "Portable Player cannot be Registered" | Refer to Portable Player cannot be Registered |
| Proceed to "Portable Player cannot be Connected Manually/Automatically" | Refer to Portable Player cannot be Connected Manually/Automatically | |
| Radio receiver assembly | Refer to REMOVAL [06/2012 - ] | |
| Sound of portable player cannot be heard from speakers, or sound is low. | Proceed to "Sound of Portable Player cannot be Heard from Speakers or Sound is Low" | Refer to Sound of Portable Player cannot be Heard from Speakers or Sound is Low |
| Radio receiver assembly | Refer to REMOVAL [06/2012 - ] | |
| Portable player does not play even after "Bluetooth" audio mode is selected. | Proceed to "Does not Play even after Bluetooth Audio Mode is Selected" | Refer to Does not Play even after Bluetooth Audio Mode is Selected |
| Radio receiver assembly | Refer to REMOVAL [06/2012 - ] | |
| Portable player does not play. | Proceed to "Does not Play even after Bluetooth Audio Mode is Selected" | Refer to Does not Play even after Bluetooth Audio Mode is Selected |
| Radio receiver assembly | Refer to REMOVAL [06/2012 - ] | |
| Track information such as track number, track name and elapsed play time is not displayed. | Proceed to "Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device" | Refer to Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device |
| Radio receiver assembly | Refer to REMOVAL [06/2012 - ] | |
| "Bluetooth" signal condition is not displayed. | Proceed to "Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device" | Refer to Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device |
| Radio receiver assembly | Refer to REMOVAL [06/2012 - ] | |
| Portable player cannot pause, select file, fast forward, fast rewind, play at random or scan. | Proceed to "Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device" | Refer to Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device |
| Radio receiver assembly | Refer to REMOVAL [06/2012 - ] | |
| Noise occurs or sound skips when portable player plays. | Proceed to "Noise Occurs or Sound Skips when Portable Player Plays" | Refer to Noise Occurs or Sound Skips when Portable Player Plays |
| Radio receiver assembly | Refer to REMOVAL [06/2012 - ] | |
| Registered device cannot be deleted. | Proceed to "Registered Device cannot be Deleted" | Refer to Registered Device cannot be Deleted |
| Radio receiver assembly | Refer to REMOVAL [06/2012 - ] |
USB AUDIO SYSTEM FUNCTION
| Symptom | Suspected Area | See Service Information |
|---|---|---|
| USB audio system sound cannot be heard or sound quality is bad. (USB connector is used.) | Proceed to "Sound Signal Circuit between Radio Receiver and Stereo Jack Adapter" | Refer to Sound Signal Circuit between Radio Receiver and Stereo Jack Adapter |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [06/2012 - ] | |
| Radio receiver assembly | Refer to REMOVAL [06/2012 - ] | |
| USB Device or "iPod" is not recognized. | Proceed to "USB Audio System Recognition/Play Error" | Refer to USB Audio System Recognition/Play Error |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [06/2012 - ] | |
| Radio receiver assembly | Refer to REMOVAL [06/2012 - ] | |
| Track information such as track, artist and album names are not displayed. | Proceed to "USB Audio System Recognition/Play Error" | Refer to USB Audio System Recognition/Play Error |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [06/2012 - ] | |
| Radio receiver assembly | Refer to REMOVAL [06/2012 - ] | |
| USB device or "iPod" is recognized but cannot play or play in a sorted order. | Proceed to "USB Audio System Recognition/Play Error" | Refer to USB Audio System Recognition/Play Error |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [06/2012 - ] | |
| Radio receiver assembly | Refer to REMOVAL [06/2012 - ] | |
| "iPod" battery cannot be charged. | Proceed to "USB Audio System Recognition/Play Error" | Refer to USB Audio System Recognition/Play Error |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [06/2012 - ] | |
| Radio receiver assembly | Refer to REMOVAL [06/2012 - ] | |
| Stereo jack adapter light does not illuminate. | Proceed to "Stereo jack adapter light does not illuminate" | Refer to Stereo Jack Adapter Light does not Illuminate |
SDARS SYSTEM FUNCTION (W/ SDARS SYSTEM)
| Symptom | Suspected Area | See Service Information |
|---|---|---|
| Satellite radio broadcast cannot be received or reception is bad. | Proceed to "Satellite Radio Broadcast cannot be Received" | Refer to Satellite Radio Broadcast cannot be Received |
| Radio receiver assembly | Refer to REMOVAL [06/2012 - ] | |
| Satellite radio cannot receive pay type broadcasts. | Proceed to "Satellite Radio Broadcast cannot be Received" | Refer to Satellite Radio Broadcast cannot be Received |
| Radio receiver assembly | Refer to REMOVAL [06/2012 - ] | |
| Satellite radio broadcast cannot be selected or after selecting broadcast, broadcast cannot be added into memory. | Proceed to "Satellite Radio Broadcast cannot be Received" | Refer to Satellite Radio Broadcast cannot be Received |
| Proceed to "Satellite Radio Broadcast cannot be Selected or After Selecting Broadcast, Broadcast cannot be Added into Memory" | Refer to Satellite Radio Broadcast cannot be Selected or After Selecting Broadcast, Broadcast cannot be Added into Memory | |
| Radio receiver assembly | Refer to REMOVAL [06/2012 - ] |