Powertrain Control Module(Pcm)/Transmission Control Module (TCM) Software Update (N458V3Y)

POWERTRAIN CONTROL MODULE(PCM)/TRANSMISSION CONTROL MODULE (TCM) SOFTWARE UPDATE

SERVICE CAMPAIGN BULLETIN

DESCRIPTION OF ISSUE AND THE EFFECT ON VEHICLE OPERATION

A potential concern has been identified on specific vehicles within the above vehicle range.

Through the process of Conformity of Production (CoP) testing, a concern has been identified on certain RangeRover Evoque vehicles installed with Ingenium I4 2.0L petrol engines, where the vehicles failed to routinely adhere to the maximum regulated levels of particulate mass emissions.

The Powertrain Control Module (PCM) software calibration does not adequately control levels of particulate mass and affected vehicles do not meet the regulated performance required by the California Air Resources Board(CARB) code of regulations, Title 13, Division 3, chapter 1, Article 2, sections 1961.2 and 19763.

ACTION TO BE TAKEN

JLR Limited has taken the decision to recall affected vehicles to repair the vehicle.

Following procedures appropriate to your market and as required by local legislation, owners of affected vehicles should be contacted requesting that the owner contact their nearest retailer/authorized repairer as soon as possible to arrange for the repair to be completed. The National Sales Companies (NSCs), Importer, Regional Office or Government agency will contact the customers. If you have any questions about this process, please contact your NSC/Importer or Regional Office for more information.

Check the JLR Warranty Portal to make sure affected vehicles are correctly identified prior to starting this campaign. The Warranty Portal will be updated to reflect only those vehicles affected. 

Retailers/authorized repairers are reminded that they must not sell vehicles identified as affected by this campaign until such time as the repair has been successfully completed. 

An owner may indicate that a repair has already been completed for this concern, in which case the full cost of the repair should be reimbursed. Refer to the warranty section of this campaign for details of the Customer Reimbursement and Related Damage Process. At the time of confirming a booking for a vehicle repair, make sure you check the Warranty Portal to confirm if there are any other outstanding campaigns, to make sure the correct parts are available and adequate workshop time is allocated for repairs to be completed in one visit. 

For information purposes, a Technical Question and Answer document is attached.

Yours faithfully

Steve Oldham

Global Customer Service Quality Director