Service Action: Service Reset Function Update (N120NAS2)

SERVICE ACTION: SERVICE RESET FUNCTION UPDATE

TECHNICAL SERVICE BULLETIN

AFFECTED VEHICLE RANGE

MARKETS

NORTH AMERICA

CONDITION SUMMARY

SITUATION:

An issue has been identified on certain vehicles within the listed Affected Vehicle Range where if the message 'Service Required' is displayed within the Instrument Panel Cluster Control Module (IPC), the message cannot be cleared and the IPC will continue to display this message at every vehicle start-up.

ACTION:

Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the Workshop Procedure detailed in this Technical Bulletin. Unsold vehicles should have this performed as part of the Pre-Delivery Inspection (PDI) process but must have it completed prior to vehicle handover to the customer.

Affected vehicles already in the hands of customers should be updated at the next available opportunity.

PARTS

No parts required.

SPECIAL TOOLS

Jaguar Land Rover-approved Midtronics Battery Power Supply

Jaguar Land Rover-approved diagnostic tool with latest PATHFINDER software

WARRANTY

At the time of confirming a booking for vehicle repair, ensure that all  outstanding Recall and Service Actions are identified to ensure the correct parts are available and adequate workshop time is allocated for repairs to be completed at one visit.

Warranty claims must be submitted quoting the Program Code and the relevant Option Code; this will result in payment of the stated time. The SRO and parts information is included for information only. The Option Code(s) that allows for the drive in/drive out allowance may only be claimed if the vehicle is brought back into the workshop for this action alone to be undertaken.

Repair procedures are under constant review and therefore times/prices are subject to change; those quoted here must be taken as guidance only. Refer to TOPIx to obtain the latest repair time.

This program is valid for a limited time only. Warranty claims with a repair date prior to the November 30, 2019  , closure date must be submitted or payment within 30 calendar days of completion of the repair.

PROGRAM CODE	OPTION CODE	DESCRIPTION	SRO	TIME (HOURS)	PARTS/SUNDRY CODE	QTY./VALUE
N120	B	Instrument Panel Cluster Control Module (IPC) -Update ECU	88.90.03	0.2	-	-
N120	C	Instrument Panel Cluster Control Module (IPC) -Update ECU Drive in/drive out	88.90.03 02.02.02	0.2 0.2	- -	- -

Normal Warranty policies and procedures apply.

DIAGNOSTIC PROCEDURE

1. Connect the Jaguar Land Rover-approved Midtronics battery power supply to the vehicle battery.
2. NOTE: The Jaguar Land Rover-approved diagnostic tool must be loaded with PATHFINDER version 208 (or later).

   Connect the Jaguar Land Rover-approved diagnostic tool to the vehicle and begin a new session.

3. NOTE: The Jaguar Land Rover-approved diagnostic tool will read the correct Vehicle Identification Number (VIN) for the current vehicle and automatically take the vehicle out of Transit mode if required.

   Follow the on-screen prompts.

4. Select ECU Diagnostics. 
5. Select Instrument Panel Cluster Control Module (IPC). 
6. Select Update ECU  .
   1. Follow all on-screen instructions until the application completes successfully.
   2. When all tasks are complete, go to the next Step.
7. Exit the current session.
   1. If required, reset the vehicle to Transit mode. 
   2. Select the Exit  icon.
8. Disconnect the diagnostic tool and battery power supply from the vehicle.