Inspection And Verification
CAUTION:
- Diagnosis by substitution from a donor vehicle is NOT acceptable. Substitution of control modules does not guarantee confirmation of a fault, and may also cause additional faults in the vehicle being tested and/or the donor vehicle
- If a steering gear assembly is returned under warranty with leaking rack bar seals or high friction, but there is also damage to the steering gear boot/boots, tie-rods or rack bar teeth, then the steering gear warranty will be invalid. This is due to the steering gear rack bar seals being damaged due to foreign materials entering the steering gear boot and damaging the steering gear rack bar seals thereafter or because of bending from abusive/accident events
- Verify the customer concern
- Visually inspect for obvious signs of damage and system integrity
VISUAL INSPECTION
Mechanical Electrical - Tire condition/pressure
- Fluid level
- Fuses
- Check for any steering related DTCs and refer to the relevant DTC index
- Refer to the relevant symptom chart for further guidance