Image Processor Module A (IPMA) Fails To Update And Displays An Error Message (SSM73858)

Publication date: 2018-04-19
Reference number: SSM73858

IMAGE PROCESSOR MODULE A (IPMA) FAILS TO UPDATE AND DISPLAYS AN ERROR MESSAGE

TECHNICAL SERVICE BULLETIN

Reference Number(s): SSM73858, Date of Issue: 19-Apr-2018

LAND ROVER:	Discovery Sport / L550; Range Rover Evoque / L538
CATEGORY:	Diagnostic Software Hardware

ISSUE

When Updating the Image Processor Module A (IPMA), PATHFINDER fails to complete the routine with the error message "No Response".

CAUSE

The module takes slightly longer than expected to respond to PATHFINDER.

Global Diagnostic Support (GDS) have built a containment that will extend this time in order to allow the module enough time to respond.

ACTION

This workaround will load a software file to the Jaguar Land Rover Approved Diagnostic Equipment using the Manual Patch Update process.

WARNING: DO NOT Restart the JLR Approved Diagnostic Equipment until the manual patch has been used as the manual patch is removed on restart of the JLR Approved Diagnostic Equipment.

Restart the JLR Approved Diagnostic Equipment
Select 'Manual Patch' Icon on the Application Launcher screen. Make sure that both Symptom Driven Diagnostics (SDD) and PATHFINDER are closed before opening the Manual Patch downloader.
A pop-up will be displayed for Manual Patch downloader
Enter 'MP_PF_R0001' in the Patch Name field.
Select 'Start'.
The Manual Patch downloader will then download the manual patch.
When the patch download has completed, a message will be displayed, asking the user to confirm that the application can run the manual patch. Select 'Yes'.
When complete, the following message will be displayed: 'Successfully downloaded and started manual patch. Please make sure that the patch has installed successfully.' NOTE: This message will end after 10 seconds.
Start a new diagnostic session.
Update the IPMA module.
Close the session.