Customer In Control Account Credentials (SSM74512)
Publication date: 2019-08-09Reference number: SSM74512
CUSTOMER IN CONTROL ACCOUNT CREDENTIALS
TECHNICAL SERVICE BULLETIN
Reference Number(s): SSM74512, Date of Issue:
August 09, 2019
| LAND ROVER: | Discovery/L462; Discovery Sport/L550; New Range Rover Evoque/L551; Range Rover/L405; Range Rover Evoque/L538; Range Rover Sport/L494 |
| SERVICE CATEGORY: | Electrical |
ISSUE
Customer In Control Account credentials are being input unnecessarily into free text fields in Technical Assistance (TA). These details are Customer name, In Control password, In Control PIN and Customer mobile phone number.
ACTION
- Only reference a Customer email address in a TA when assistance is required with log-in or activation concerns with the Customer's In Control Account.
- Never reference the Customer's name, In Control password, In Control PIN and mobile phone number in a TA.