Overhead Console Switch Function (Q411)

OVERHEAD CONSOLE SWITCH FUNCTION

SERVICE CAMPAIGN BULLETIN

SERVICE INFORMATION

To: All National Sales Companies, Authorised Repairers and Importers (Excluding North America) 

For the Attention of: The Managing Director 

Copies To: The Service/Aftersales Director/Manager The Parts Director/Manager 

Related information: This Service Action is valid for two years only. Repairs must be complete and Warranty claims accepted for payment prior to the expiry date at the top of this Service Action. 

Dear Colleagues

A limited number of Range Rover and Range Rover Sport vehicles that are fitted with a panoramic roof may experience failure of the roof opening panel/blind to consistently open or to close in either manual or automatic mode, when the overhead console button(s)are operated.

Action to be taken 

You are requested to contact the owners of the affected vehicles and request that the vehicle is made available at the earliest opportunity for the vehicle to have the silicon mat replaced. A sample customer letter for you to use is attached.

Unsold vehicles must be repaired prior to hand-over of the vehicle for retail sale.

Please check DDW to ensure that the vehicle is affected by this Service Action prior to undertaking any rework action. DDW will be updated to reflect only those vehicles affected. Should you require a listing of the affected vehicles in market, please contact the Land Rover Field Actions team by email at jlrcamp@jaguarlandrover.com. All overseas requests should be forwarded via the National Sales Company/Regional Office only 

At the time of confirming a booking for vehicle repair, please ensure that all outstanding Field Service Actions are identified to ensure the correct parts are available and adequate workshop time is allocated for repairs to be completed in one visit. 

Yours faithfully

Peter Cockle

Technical Director - Global Customer Service