Inspection And Verification
CAUTION:
Diagnosis by substitution from a donor vehicle is NOT
acceptable. Substitution of control modules does not guarantee confirmation of a fault, and may also cause additional faults in the vehicle being tested and/or the donor vehicle.
NOTE:
- If a control module or a component is suspect and the vehicle remains under manufacturer warranty, refer to the Warranty Policy and Procedures manual, or determine if any prior approval programme is in operation, prior to the installation of a new module/component.
- Verify the customer concern
- Visually inspect for obvious signs of damage and system integrity
Visual Inspection
MECHANICAL ELECTRICAL - Misaligned door(s), hood or luggage compartment lid
- Door latches
- Door exterior handles
- Door interior handles
- Door lock cylinder
- Luggage compartment lid exterior release switch
- Fuses
- Wiring harnesses and connectors
- Keyless vehicle module
-
If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to the next step
- If the cause is not visually evident, verify the symptom and refer to the Symptom Chart, alternatively check for Diagnostic Trouble Codes (DTCs) and refer to the DTC Index
- Check DDW for open campaigns. Refer to the corresponding bulletins and SSMs which may be valid for the specific customer complaint and carry out the recommendations as required