Service Action: LR2 Module Updates (Q029)

SERVICE ACTION: LR2 MODULE UPDATES

Campaign Bulletin

AFFECTED VEHICLE RANGE

Land Rover LR2 (LF) 

Condition 1 - Bluetooth, VIN: 8H000212 - 8H065150 

Condition 2 - Non Start, Trip computer, VIN: 8H000212 - 8H063923 

Condition 3 - Hard Start, MIL illumination, VIN: 8H000212 - 8H063923 

Condition 4 - Loss of audio, VIN: 8H000212 - 8H057132 

• (320-Watt Alpine Stereo with 9 speakers), VIN 8H000212 - 8H063116 
• (440-Watt Dolby Pro Logic II 7.1 Surround Sound with 14 speakers) 

CONDITION SUMMARY

MODULES REQUIRE UPDATING TO CURRENT SPECIFICATION 

Situation:  A number of LR2 vehicles have been manufactured with incorrect or incompatible module software which requires updating to conform to current production standards. Four key conditions will be addressed by this Service Action:

• Condition 1  - Limited BlueTooth cellular telephone compatibility. The existing Bluetooth system searches for a cellular telephone handset, rather than allowing the handset to search for the vehicle system. The security on some current cellular telephones, including many PDA type telephones does not allow pairing via this method.
• Condition 2  - Intermittent non-start with Trip Computer reset. Customers are reporting when they put the keys in the ignition slot, the vehicle can take two or three attempts to start, after which the short-term memory on the trip computer is lost.
• Condition 3  - Hard start or stumbles after start-up with MIL illumination and the possibility of DTC P0628, P0171 and P0174 stored.
• Condition 4  - Loss of audio on start-up. The issue is corrected after a further ignition cycle. The power integrated circuit is not waking up following crank due to software issue with the low voltage detection control routine, resulting in loss of audio.

Action:  Each of the conditions is addressed by module software upgrades using IDS following the processes outlined in the Repair Procedure section of this bulletin.

• Customers owning vehicles will be notified of this Service Action with a Customer Letter  .
• Unsold affected vehicles are to be updated prior to sale.
• Retailer inventory vehicles and customers with affected vehicles should be provided with a copy of the Bluetooth pairing Owner's Handbook supplement  (LRL 18 02 56 801) appended to this bulletin. Printed copies of the Handbook supplement have been forwarded to all Retailers by mail in the correct size paper format for insertion into the Handbooks.

PARTS

No parts are required

TOOLS

IDS DVD 110 with Patch File 3 installed or later

WARRANTY

Warranty claims should be submitted quoting program code Q029  together with the option code X  . Because Option X is used in this campaign it will be necessary to enter each of the applicable labor codes performed on a specific vehicle on the warranty claim. 

Drive in/drive out can only be claimed if the vehicle is brought back into the workshop for this Service Action alone to be undertaken.

Program Code	Option	Job Description	SRO	Time (Hours)	Misc Code	Value
Q029	X	Reprogram cellular telephone control module VIN: 8H000212 - 8H065150	86.90.75	0.4	N/A	N/A
		Reprogram IC module, BCM and solar sensor module Resolves both Conditions 2 & 3 VIN: 8H000212 - 8H063923	86.90.89/46	0.5	N/A	N/A
		Reprogram audio module (9-channel radios) VIN: 8H000212 - 8H057132	86.90.07	0.4	N/A	N/A
		Reprogram audio module (13 channel radios) VIN: 8H000212 - 8H063116
		Drive-in/drive-out	02.02.02	0.2	N/A	N/A

Normal warranty policy and procedures apply. 

REPAIR PROCEDURE

RECONFIGURE AFFECTED ELECTRONIC MODULES 

1. Verify that the vehicle has been removed from transportation mode to normal operation mode.
2. Connect the Midtronics PSC-550 power supply to the vehicle battery.
3. Connect IDS to the vehicle and begin a new diagnostic session, by entering the correct VIN for the current vehicle.
4. Select 'Freelander 2 [LR2]' from the pop-up.
5. Press 'tick' to continue.
6. Select the correct engine derivative from the 'Vehicle Variant Menu'.
7. Press 'tick' to continue.
8. Follow the IDS prompts to read the vehicle configuration.
9. When prompted 'Do you wish to read diagnostic trouble codes?' select 'NO'.
10. Press 'tick' to continue.
11. When the Content Model is displayed, select the File Manager Tab. (Figure 1)
Fig 1: Locating File Manager Tab
Courtesy of LAND ROVER NORTH AMERICA, INC.
12. When the File Management screen is displayed, locate and select the "Network Integrity Test Results File. (Figure 2)
Fig 2: Locating Network Integrity Test Results File
Courtesy of LAND ROVER NORTH AMERICA, INC.
13. When the file has been selected, click on the "View File" button on the lower right hand corner of the screen. (Figure 2)
14. When the Network Integrity Test Results are displayed, first scroll down to locate the data from the Body Control Module (BCM), which is listed under the heading "BCM_SYSTEM_A"
15. Locate the BCM line item, "0xf191 vm_ecu_hw_pn" and write down the BCM hardware "value" shown. (Figure 3)
Fig 3: Locating BCM Line Item
Courtesy of LAND ROVER NORTH AMERICA, INC.
16. Next, scroll down the screen to locate the data read from the Instrument Pack (IPC), which is listed under the heading "IPC_SYSTEM_A".
17. Locate the IPC line item, "0xf191 vm_ecu_hw_pn" and write down the IPC hardware "value" shown. (Figure 4)
Fig 4: Locating IPC Hardware Value
Courtesy of LAND ROVER NORTH AMERICA, INC.
18. Locate the IPC line item, "0xf191 vm_ecu_hw_pn" and write down the IPC hardware "value" shown. (Figure 4)
    NOTE: If the network results file was missing data for either of these two modules, a communications problem may exist. Users should run the manual network integrity test, until the problem is identified and resolved before continuing with this procedure.
19. Select the Vehicle Configuration Tab.
20. Select 'Module Programming' from the 'Vehicle Configuration menu'.
21. Select 'Configure existing modules'.
22. If the VIN is between 8H000212 - 8H065150  and the vehicle is fitted with the Bluetooth telephone module, perform the following:
    • Select 'Cellular telephone control module'  from the drop-down menu.
    • Press 'tick' to continue.
    • When "BPM" network integrity test results display, identify and record the "0xf188 vm_ecu_sw_pn" value on the Repair Order. (Figure 5)
    Fig 5: Identifying Oxf188 Value
    Courtesy of LAND ROVER NORTH AMERICA, INC.
    • If the recorded value is displayed when the popup screen appears, select the recorded "value" and press OK. (Figure 6)
    Fig 6: Selecting Recorded Value
    Courtesy of LAND ROVER NORTH AMERICA, INC.
    • If a value "xxxx-xxxxxx-AJ  " is recorded, when the pop-up screen appears select the value "xxxx-xxxxxx-AL  " and Press OK. (Figure 6)
    • If any other value  is recorded other than those in the pop-up display, abort the process and contact the Land Rover Technical HelpLine. 1-888-577-8577 - Option 3
    • Follow all on-screen instructions to complete this task.
    • Place the customer copy of the Owner's Handbook supplement in the vehicle.
    NOTE: Only the Body Control Module, Solar Sensor Module and Instrument Cluster Module are to be selected and updated from the Software enhancement program for this Service Action process.
23. Select and run the "Software enhancement program"
24. If the VIN is between 8H000212 - 8H063923  , select "Configure Existing Modules," run the "Software enhancement program" and perform the following (Figure 7):
    Fig 7: Selecting Body Control Module
    Courtesy of LAND ROVER NORTH AMERICA, INC.
    • Select "Body Control Module  " from the enhancement program drop-down menu.
    • Press "tick" to continue.
    • Follow all on-screen instructions to complete the task.
    • Access and select "Instrument Cluster Control Module  " from the enhancement program dropdown menu
    • Press "tick" to continue.
    • Follow all on-screen instructions to complete the task.
    • Access and select "Solar Sensor Configuration  " from the enhancement program dropdown menu.
    • Press "tick" to continue.
    • Follow all on-screen instructions to complete the task.
25. If the VIN is between 8H000212 - 8H057132  and equipped with the 320 watt Alpine system or between 8H000212 - 8H063116  and equipped with the 440 watt Pro Logic  Alpine system, perform the following:
    • Select "Audio Amplifier Module  " from the enhancement program dropdown menu.
    • Press "tick" to continue.
    • Follow all on-screen instructions to complete the task.
    • Select Diagnostic Trouble code monitor tab to read and clear all DTCs.
    • Follow on-screen instruction to complete DTC clear task.
26. When completed, exit the current IDS session.
27. Disconnect the IDS and Midtronics PSC-550 Vehicle Battery Supply.

SAMPLE CUSTOMER LETTER

Service Action Q029 - LR2 Module Upgrades 

Vehicles Affected: 2008 LR2 

Dear Land Rover Owner,

Land Rover is providing a no-charge Customer Satisfaction Campaign (Service Action Q029) to owners of 2008 model year LR2 vehicles.

Reason for the Program: 

Recently, Land Rover has identified a number of product enhancements introduced on the production line that can be made retroactively to vehicles in service. As part of our commitment to customer satisfaction we have authorized your Land Rover Retailer to complete a series of complimentary software upgrades to your vehicle to bring it to the latest production specification.

The specific improvements involve upgrades to the Bluetooth cellular telephone module to enhance phone pairing processes, particularly with "SMART" or PDA phones, and upgrades to the Instrument Cluster module, the body control module and the audio module. These changes will help prevent engine starting concerns as well as intermittent audio cut-out when starting the engine. Your vehicle will be updated with the latest software for the affected modules.

What should you do? 

We encourage you to contact your Authorized Land Rover Retailer to have "Service Action Q029" performed on your LR2 vehicle free of charge.

How long will it take? 

The work is expected to take approximately one and a half hours, although retailers may require the vehicle for a longer period because of service scheduling requirements.

What should you do if you have further questions? 

Should you have any questions regarding this Service Action or need assistance in locating your nearest authorized Land Rover Retailer, please contact the Land Rover Customer Relationship Center at 1-800-637-6837, Option 9  . You can also contact Land Rover by e-mail. Visit the web site www.landroverusa.com  and send an email from the "Contact Us" section.

Should you have the need to contact Land Rover by mail, please use the following address:

Land Rover North America

ATTN: Customer Relationship Center

555 MacArthur Boulevard

Mahwah, NJ 07430-2327

We appreciate your decision to purchase a Land Rover and join our family of enthusiasts. These enhancements to your vehicle are part of Land Rover's ongoing efforts to ensure that you have an extraordinary driving experience.

As an expression of appreciation to LR2 owners, Land Rover has enclosed a very special offer. If you have the new LR2 Rear Seat Entertainment System installed by your Land Rover Retailer after you receive this letter, you are entitled to receive a FREE portable DVD player that can be used with your in-car system - or wherever else you choose to use it. For all the details regarding this exciting offer please refer to the information enclosed with this letter.

Sincerely,

Benjamin I. Weiner

Customer Satisfaction Manager

HANDBOOK SUPPLEMENT

after VIN H065150 or with software update from enhancement program Q029 

The following information should be read in conjunction with the LR2 Owner's Handbook, Part Number LRL 18 02 56 801. The information relates to Bluetooth operation.