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Pinpoint Test P: NO SOUND

WARNING: This page is about a different car, the 2006 Land Rover Range Rover Sport. However, it is still accessible from the selected car via links, so may be relevant.
  1. SOUND OUTPUT CHECK 

    Check sound output across all systems.

    Is there no sound output across all systems? 

    YES:  Go to step  2.

    NO:  Go to step  3.

  2. VOLUME LEVEL CHECK 

    Check the volume level is not set too low.

    Is the volume level set too low? 

    YES:  Increase the volume level and re-test vehicle.

    NO:  Refer to the electrical circuit diagrams and check integrity of amplifier and speaker wiring harness and connections. Check the Integrated Head Unit (IHU).

  3. ONLY VOICE GUIDANCE DOES NOT OUTPUT 

    Check that only voice guidance does not output.

    Is there no output only from the voice guidance? 

    YES:  Go to step  4.

    NO:  Go to step  7.

  4. NAVIGATION VOLUME SETTING 

    Check to see if the navigation system volume setting is too low.

    Is the navigation volume setting too low? 

    YES:  Increase the navigation volume level and re-test the vehicle.

    NO:  Go to step  5.

  5. VOICE GUIDANCE 

    Check to see if the voice guidance is set to 'OFF' in the navigation settings.

    Is the voice guidance set to 'OFF' in the navigation settings? 

    YES:  Set to 'ON' and re-test the vehicle.

    NO:  Go to step  6.

  6. ADDITIONAL ITEMS 

    Check to see if the following items apply.

    • There is no destination set
    • There is no movement along the route

    Do the two items apply? 

    YES:  Normal operation, confirm customer symptom and re-test vehicle.

    NO:  Check MOST connection at the Touch Screen Display and check the Integrated Head Unit (IHU).

  7. ONLY VOICE RECOGNITION DOES NOT OUTPUT 

    Check to see if only voice recognition does not output.

    Is there no output only from the voice recognition? 

    YES:  Carry out the 'No voice recognition' diagnostics. Refer to Pinpoint Test Q .

    NO:  Go to step  8.

  8. ONLY CD DOES NOT OUTPUT 

    Check to see if only the CD does not output.

    Does only the CD not output? 

    YES:  If the playtime is advancing, check the Integrated Head Unit (IHU). If the playtime is not advancing, press Start/Play.

    NO:  Go to step  9.

  9. ONLY THE RADIO DOES NOT OUTPUT 

    Check to see if only the radio does not output.

    Does only the radio not output? 

    YES:  Check the Integrated Head Unit (IHU).

    NO:  Go to step  10.

  10. ONLY TV SOUND DOES NOT OUTPUT 

    Check to see if only the TV sound does not output.

    Does only the TV sound not output? 

    YES:  Check the Integrated Head Unit (IHU).

    NO:  Go to step  11.

  11. ONLY TELEPHONE SOUND DOES NOT OUTPUT 

    Check to see if only the telephone sound does not output.

    Does only the telephone sound not output? 

    YES:  Check the Integrated Head Unit (IHU). For additional information. Refer to Pinpoint Test W .

    NO:  Check the Integrated Head Unit (IHU).

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