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Home >> Kia >> 2024 >> Soul S >> Repair and Diagnosis >> External Pages >> Different car >> Section 19 (Audio/AVN System) >> Troubleshooting >> Navigation (GPS/SD Card)

Navigation (GPS/SD Card)

WARNING: This page is about a different car, the 2025 Kia Soul. However, it is still accessible from the selected car via links, so may be relevant.
  1. 1. System features/Misdiagnose cases
    Inspection Description
    (1) System features
    1. Displays map using GPS/DR system, calculating GPS signal and vehicle speed
      1. Possible reception issue in poor reception area
      2. Additional wait time required after battery re-connection
    (2) Misdiagnose cases
    1. Black Box related: GPS reception issue from black box noise
    2. Cluster speed and navigation speed: It may vary (Design spec)
    3. Set Navigation display "North" will lock display of direction
    4. No SXM reception due to environmental issue: Buildings, Tower turn-table parking lot
  2. 2. No GPS Reception/Inaccurate current location
    Issue Inspection Description
    G15715794G15715795G15715796G15715797G15715798G15715799Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
    1. Duplicate issue
      1. Compass icon is activated (Normal: Red compass color)
      2. Correct current location
    2. GPS activated

      (Normal: 3 or more yellow "Receive" icon)

    1. 3-1. Enter Engineering Mode
      1. Menu > Settings > System Info > Storage or SW Info > Touch left bottom 5 times, right bottom 1 time
    2. 3-2. DR information at Engineering mode

      (Normal: 3 or more STATUS 1, SNR 40 or above)

    1. 4. Antenna connection at Engineering mode
      1. Engineering mode → Care → Vehicle I/F diagnose → GPS ANT SHORT/OPEN

        (Normal: NOT SHORT, NOT OPEN)

    2. 5. If connection is "Open", check cable connection
      1. AVN connector
      2. Antenna connection
      3. Cable connection
        • Move to good reception area and re-test (Poor reception area)
        • Proceed with below step if this issue continues
    G15715794G15715795G15715796G15715797G15715798G15715799Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
    G15715794G15715795G15715796G15715797G15715798G15715799Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
    G15715794G15715795G15715796G15715797G15715798G15715799Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
    G15715794G15715795G15715796G15715797G15715798G15715799Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
    G15715794G15715795G15715796G15715797G15715798G15715799Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
    1.  Duplicate Issue
    1. Compass icon is activated (Normal: Red compass color)
    2. Correct current location
    2.  GPS activated

    (Normal : 3 or more yellow "Receive" icon)

    3-1.  Enter Engineering Mode 3-2. 
    4.  5. 
  3. 2. GPS reception/Incorrect current location
    Issue Inspection Description
    No GPS reception/Inaccurate current location (1) Duplicate issue
    • Duplicate using AVN
    • GPS reception on Engineering Mode
    G15715800G15715801G15715802G15715803Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
    1. Duplicate issue
      1. Compass icon is activated (Normal: Red compass color)
      2. Check if map displays current location
    2. GPS activated

      (Normal: 3 or more yellow "Receive" icon)

    3. Check DR at Engineering mode
      1. Engineering mode > Module info > Navi engineering mode

        (Normal: 3 or more STATUS 1, SNR 40 or above)

        • Move to good reception area and re-test (Poor reception area)
        • Proceed with below step if issue continues
    G15715800G15715801G15715802G15715803Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
    G15715800G15715801G15715802G15715803Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
    G15715800G15715801G15715802G15715803Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
    No GPS reception/Inaccurate current location (2) External/Environmental issue
    • Black box
    • Cable connection
    G15715804G15715805G15715806Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
    1. Black box related issue
      1. Remove power on black box and reconnect

        (Many cases with GPS reception issue due to black box power)

    2. Antenna connection status on Engineering mode

      (Antenna ↔ AVN connection cable)

      1. Remove power on black box and reconnect

        (Many cases with GPS reception issue due to black box power)

      2. Engineering mode → Care → I/F → GPS ANT SHORT/OPEN

        (Normal: NOT SHORT, NOT OPEN)

    G15715804G15715805G15715806Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
    G15715804G15715805G15715806Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
  4. 2. No GPS Reception/Inaccurate current location
    Issue Inspection Description
    No GPS reception/Inaccurate current location (1) Duplicate issue
    • Duplicate using AVN
    • GPS reception on Engineering Mode
    G15715807G15715808Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
    1. Compass is activated

      (Normal: Display 3 or more)

    2. Check DR at Engineering mode

      (Normal: 3 or more STATUS 1, SNR 40 or above)

    3. Check current location
      • If reception is good, proceed with drive test to duplicate issue
      • Move to good reception area and re-test (Poor reception area)
      • Proceed with below step if issue continues
    G15715807G15715808Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
    (2) External/Environmental issue
    • Black box
    • Cable connection
    G15715809Courtesy of KIA MOTORS AMERICA, INC.
    1. Black box
      1. Remove power on black box and reconnect

        (Many cases with GPS reception issue due to black box power)

    2. Antenna/Antenna ↔ AVN Cable connection status
      1. Check antenna connection
        1. Check rear AVN antenna connection status (Blue color)
        2. Joint antenna connection status
          • Check vehicle diagram, 'A pillar', 'C pillar'
        3. Check antenna connection at roof
        4. Cable modification
      2. Check antenna connection or Engineering mode
        1. Engineering mode → Care → I/F → GPS ANT SHORT/OPEN

          (Normal: NOT SHORT, NOT OPEN)

    No GPS reception/Inaccurate current location (3) Defect caused by Ext. parts
    1. If no antenna connection, replace antenna and re-test
      1. Use test antenna or use from dealer/MRC inventory
    G15715810Courtesy of KIA MOTORS AMERICA, INC.
    (4) Related TSB
    1. Check related TSB, apply latest H/W and S/W

      (Example: TSB for YG AVN 4.0, Add FELT to FFC Cable (Improve CD and power problem))

    (5) H/U defect
    1. If antenna connection is good, replace H/U and re-test
      1. Additional wait time is required after disconnecting Battery
    Others
    G15715811Courtesy of KIA MOTORS AMERICA, INC.
    1. For additional analysis, store log information

      [Setting - logging ON]

      1. Menu → Settings → System info → Storage → press left bottom 5, right bottom 1
        • module info (3/3) → Navi Engineering mode → Input 120421
        • GPS/DR → GPS Logging ON → Drive TEST → GPS log export (USB memory connection)
      2. If issues duplicates during drive test, request SW analysis (GPS Module Vendor)
  5. 3. SD Card recognition fail/Error message
    Issue Inspection Description
    SD Card Recognition/Error message (1) Duplicate issue
    • SD Card recognition
    • Error message
    G15715812G15715813Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
    1. SD card recognition

      (Normal: recognize, reboot)

    2. Error message

      (Map recognition fail)

    3. Genuine SD Card use

      (Check compatibility with H/U)

      • If SD Card fails to recognize and displays error message,
        1. Proceed with below step for further analysis
    G15715812G15715813Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
    (2) Visual inspection
    • Damaged SD Card pin, foreign object
    • Damaged SD Card socket, foreign object, bent
    G15715814G15715815Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
    1. Check for damaged PIN SD Card must be unlocked
    2. Damaged SD Card socket, foreign object, bent
    G15715814G15715815Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
    (3) SD card files
    G15715816Courtesy of KIA MOTORS AMERICA, INC.
    1. Check data in SD card using PC

      (Check model, compare data volume → unnecessary files, data for other model)

      • (2), (3) If issues still occur, replace H/U and re-test