Diagnosing Haptic Motor Concerns (PS687)
WARNING: This page is about the Sorento Hybrid EX, which is a different variant/trim than selected.
Publication date: 2021-05-11Reference number: PS687
DIAGNOSING HAPTIC MOTOR CONCERNS
TECHNICAL SERVICE BULLETIN
Reference Number(s): PS687, Date of Issue:
May 11, 2021
| KIA: | 2021 Sorento (MQ4a) |
| GROUP: | Electrical |
SERVICE INFORMATION
This Pitstop provides information regarding a "Check Haptic Steering Wheel System" message displayed on the cluster on some 2021MY Sorento (MQ4a) vehicles, with DTC B247300 which may be related to a poor connection in the haptic motor circuit. When diagnosing for this concern, the haptic motor circuit is shown in the 'Audio System' or 'A/V Navigation' wiring schematics and not in the steering system.
The location may not be shown clearly in the DTC information for the haptic motor. Refer to the image below for clarification.
Refer to the following diagrams (Audio System or A/V & Navigation) when diagnosing a poor circuit connection in the haptic motor circuit.