Section 18 (Audio/Video/Navigation (AVN) System): Troubleshooting: Cd

WARNING: This page is about a different car, the 2019 Kia Soul EV. However, it is still accessible from the selected car via links, so may be relevant.

System Features/Misdiagnose cases

Inspection	Description
(1) System features	After IGN ON (H/U B+, ACC Power on), insert CD by directly insert CD or press 'Eject' button. Eject CD by pressing 'eject' button. No auto mode change (CD ↔ Radio, Media, Navigation), sound cut, skipping tracks while playing CD.
(2) Misdiagnose cases	CD is upside down, insert 2 CDs together inside the deck DVD is inserted Surface of CD is scratched or damaged Modified vehicle (Front panel, black box, custom mic, taxi meters, etc.)

CD insert/Eject/Play/Sound Skip

Inspection	Description
(1) Vehicle modification	Check vehicle modification (Front Panel, Black box, Mic, Taxi meter, etc.)
(2) Duplicate issue	Place CD inside deck, push in or press 'EJECT' button to insert CD If unable to insert CD using above step, reset H/U and try again (Press 'Reset' key) H/U ↔ Deck connection (Enter Engineering Mode: available for AVN only)
(3) CD Swap test	Try using different CD to insert/eject and play → If issue is resolved, test original CD in different vehicle.→ If issue continues, proceed with step (4)
(4) Defect caused by Ext. parts	Vehicle battery voltage (Normal: 14.4V) Check cable connection status at rear side of H/U
(5) Check H/U defect	If this issue continues, replace H/U and re-test