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Home >> Kia >> 2018 >> Sorento L >> Repair and Diagnosis >> Accessories & Equipment >> Infotainment >> Audio System >> Troubleshooting >> Navigation (GP/SD Card)

Navigation (GP/SD Card)

  1. System features/Misdiagnose cases
    Inspection Description
    (1) System features
    1. Displays map using GPS/DR system, calculating GPS signal and vehicle speed
      1. Possible reception issue in poor reception area
      2. Additional wait time required after battery re-connection
    (2) Misdiagnose cases
    1. Black Box related: GPS reception issue from black box noise
    2. Cluster speed and navigation speed: It may vary (Design spec)
    3. Set Navigation display "North" will lock display of direction
    4. No SXM reception due to environmental issue: Buildings, Tower turn-table parking lot
  2. No GPS Reception/Inaccurate current location
    Issue Inspection Description
    Reception/Inaccurate current location (1) Duplicate issue
    • Duplicate using AVN
    • GPS reception on Engineering Mode
     
    G12173301G12173302G12173303G12173304G12173305G12173306Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
    G12173301G12173302G12173303G12173304G12173305G12173306Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
    1. Duplicate issue
    2. GPS activated
      1. Compass icon is activated (Normal: Red compass (Normal: 3 or more yellow "Receive" icon) color)
      2. Correct current location
    G12173301G12173302G12173303G12173304G12173305G12173306Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
    G12173301G12173302G12173303G12173304G12173305G12173306Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.

    3-1. Enter Engineering Mode
    3-2. DR information at Engineering mode
    1. Menu > Settings > System Info > Storage or SW (Normal: 3 or more STATUS 1, SNR 40 or above) Info > Touch left bottom 5 times, right bottom 1 time
    G12173301G12173302G12173303G12173304G12173305G12173306Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
    G12173301G12173302G12173303G12173304G12173305G12173306Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
    1. Antenna connection at Engineering mode
    2. If connection is "Open", check cable connection
      1. Engineering mode → Care → Vehicle I/F diagnose1) AVN connector → GPS ANT SHORT/OPEN
      2. Antenna connection (Normal: NOT SHORT, NOT OPEN)
      3. Cable connection
    • Move to good reception area and re-test (Poor reception area)

    → Proceed with below step if this issue continues
  3. GPS reception/Incorrect current location
    Issue Inspection Description
    No GPS reception/Inaccurate current location (1) Duplicate issue
    • Duplicate using AVN
    • GPS reception on Engineering Mode
    -
    G12173307G12173308G12173309G12173310Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
    G12173307G12173308G12173309G12173310Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
    1. Duplicate issue
    2. GPS activated
      1. Compass icon is activated (Normal: Red compass (Normal: 3 or more yellow "Receive" icon) color)
      2. Check if map displays current location
    G12173307G12173308G12173309G12173310Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
    G12173307G12173308G12173309G12173310Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.

    3. Check DR at Engineering mode
    1. Engineering mode > Module info > Navi engineering mode (Normal: 3 or more STATUS 1, SNR 40 or above)
    • Move to good reception area and re-test (Poor reception area)

      → Proceed with below step if issue continues

    No GPS reception/Inaccurate current location (2) External/Environmental issue
    • Black box
    • Cable connection
    -
    G12173311G12173312Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
    1. Black box related issue
      1. Remove power on black box and reconnect

        (Many cases with GPS reception issue due to black box power)

      Fig 1: Screen Display - GPS Reception Issue
      G12173312Courtesy of KIA MOTORS AMERICA, INC.
    2. Antenna connection status on Engineering mode

      (Antenna ↔ AVN connection cable)

      1. Remove power on black box and reconnect

        (Many cases with GPS reception issue due to black box power)

      2. Engineering mode → Care → I/F → GPS ANT SHORT/OPEN

        (Normal: NOT SHORT, NOT OPEN)

  4. No GPS Reception/Inaccurate current location
    Issue Inspection Description
    No GPS reception/Inaccurate current location (1) Duplicate issue
    • Duplicate using AVN
    • GPS reception on Engineering Mode
     
    G12173313G12173314Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
    G12173313G12173314Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
    1. Compass is activated

      (Normal: Display 3 or more)

    2. Check DR at Engineering mode

      (Normal: 3 or more STATUS 1, SNR 40 or above)

    3. Check current location

    → If reception is good, proceed with drive test to duplicate issue
    • Move to good reception area and re-test (Poor reception area)

      → Proceed with below step if issue continues

      (2) External/Environmental issue
    • Black box
    • Cable connection
     
    1. Black box
      1. Remove power on black box and reconnect

        (Many cases with GPS reception issue due to black box power)

    2. Antenna/Antenna ↔ AVN Cable connection status
      1. Check antenna connection
        Fig 2: Screen Display - AVN Cable Connection Status
        G12173315Courtesy of KIA MOTORS AMERICA, INC.

        (1) Check rear AVN antenna connection status (Blue color)

        (2) Joint antenna connection status

        → Check vehicle diagram, 'A pillar', 'C pillar'

        (3) Check antenna connection at roof

        (4) Cable modification

      2. Check antenna connection or Engineering mode

        (1) Engineering mode → Care → l/F → GPS ANT SHORT/OPEN (Normal: NOT SHORT, NOT OPEN)

    No GPS reception/Inaccurate current location (3) Defect caused by Ext. parts  
    1. If no antenna connection, replace antenna and re-test
      1. Use test antenna or use from dealer/MRC inventory
    G12173316Courtesy of KIA MOTORS AMERICA, INC.
    (4) Related TSB
    1. Check related TSB, apply latest H/W and S/W

      (Example: TSB for YG AVN 4.0, Add FELT to FFC Cable (Improve CD and power problem))

    (5) H/U defect
    1. If antenna connection is good, replace H/U and re-test
      1. Additional wait time is required after disconnecting Battery
    Others  
    1. For additional analysis, store log information

      [Setting - logging ON]

      1. Menu → Settings → System info → Storage → press left bottom 5, right bottom

        → module info (3/3) → Navi Engineering mode → Input 120421

        → GPS/DR → GPS Logging ON → Drive TEST → GPS log export (USB memory connection)

      2. If issues duplicates during drive test, request SW analysis (GPS Module Vendor)
    G12173317Courtesy of KIA MOTORS AMERICA, INC.
  5. SD Card recognition fail/Error message
    Issue Inspection Description
    SD Card Recognition/Error message (1) Duplicate issue
    • SD Card recognition
    • Error message
     
    G12173318G12173319Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
    G12173318G12173319Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
    1. SD card recognition
    2. Error message (Normal: recognize, reboot) (Map recognition fail)
    3. Genuine SD Card use (Check compatibility with H/U)
      • If SD Card fails to recognize and displays error message,
      1. Proceed with below step for further analysis
      (2) Visual inspection
    • Damaged SD Card pin, foreign object
    • Damaged SD Card socket, foreign object, bent
    -
    G12173320G12173321Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
    G12173320G12173321Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
    1. Check for damaged PIN SD Card must be
    2. Damaged SD Card socket, foreign object, bent unlocked
    - (3) SD card files -
    G12173322Courtesy of KIA MOTORS AMERICA, INC.
    1. Check data in SD card using PC

      (Check model, compare data volume → unnecessary files, data for other model)

      • (2), (3) If issues still occur, replace H/U and re-test