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UVO Software Upgrade (SA277)

Publication date: 2018-03-07
Reference number: SA277
Supersedes refnos: 129 REV 2, ELE129

UVO SOFTWARE UPGRADE

UVO SOFTWARE UPGRADE

TECHNICAL SERVICE BULLETIN

Reference Number(s): 129 Rev 2, Date of Issue:  March 7, 2018
KIA: 2015MY Multiple Models
GROUP: ELE

SERVICE INFORMATION

NOTE: This bulletin has been revised and is no longer a Service Action  .

This bulletin provides the procedure to upgrade the UVO software on some 2015MY Soul (PS), Sportage (SL), Optima (TF, QF), Forte (YD), and Sorento (XMa) vehicles to incorporate Bluetooth and Voice Recognition improvements. Follow the procedure outlined in this bulletin to perform a software update if the following concern has been duplicated and is present when tested with a second (2nd) non-customer phone: "Incoming ring volume is too loud" with certain smartphones (non-iPhone). Additionally, the software update may improve Bluetooth connectivity.

G11894678

SOFTWARE INSPECTION PROCEDURE

  1. Start the vehicle or connect the Midtronics GR8-1299 charger.
  2. Record the customer's radio presets before performing the upgrade.
  3. With the head unit ON, press SETUP  .
    NOTE: Button layouts may differ by model.
    G11894679
  4. Touch "System".
    G11894680
  5. Touch "System Information".
    G11894681
  6. Check the software version and verify that it matches the versions below:
    Model Current Version
    Soul (PS) 1.MP.1.007, 008, 009, 010, 011, 012, or 013. 
    Sportage (SL)
    Optima (TF, QF)
    Forte (YD)
    Sorento (XMa)
    G11894682
  7. If performing the upgrade using the KDS AUM, refer to TSB SST041.
    G11894683
  8. With the S/W version screen displayed, obtain the USB stick labeled 15MY SA (AUDIO/UVO)  (white) from your Service Manager and insert it in the vehicle's USB port.
    G11894684
  9. For Sportage (SL), Optima (TF, QF), Forte (YD), and Sorento (XMa)  , press and hold the CD EJECT  button, "FM/AM"  button, and "eServices"  button. While holding the three (3) buttons, use a ballpoint pen or a similar tool and press the RESET  button (A).

    For Soul (PS)  vehicles, press and hold the "FM/AM"  button and "eServices"  button. While holding the two (2) buttons, use a ballpoint pen or a similar tool and press the RESET  button (A).

    G11894685
  10. The head unit will automatically reset and begin the program download.
    NOTE: The download will take approximately three (3) minutes to complete and should be monitored to confirm completion. Do NOT remove the USB or the turn the radio or vehicle OFF while the download is in progress.
    G11894686
  11. Once the download is complete, the screen as shown to the right should be displayed.
    NOTE: If the screen displays "Program download failed!!", restart the procedure from step  3.
    G11894687
  12. Press the RESET  button (A) using a ballpoint pen or a similar tool.
    NOTE: Do NOT remove the USB or turn the radio or vehicle OFF while the update is in progress.
    G11894688
  13. The software upgrade should begin and the screen as shown to the right should be displayed.
    NOTE: The head unit may restart several times. The update will take approximately three (3) to five (5) minutes to complete. Do NOT remove the USB or turn the radio or vehicle OFF while the update is in progress.
    G11894689
  14. The head unit will automatically restart once the upgrade is complete.
    G11894690
  15. Verify that the software upgrade is sucessful by checking the software version by following software inspection procedure steps  3 to  6 of this bulletin. If update is not successful, restart the procedure from step  3.
    Model New Version
    Soul (PS) 1.MP.1.021 
    Sportage (SL)
    Optima (TF, QF)
    Forte (YD)
    Sorento (XMa)
    G11894691
  16. Reprogram the customer's radio presets if necessary.
  17. Pair a phone and make a call confirming Bluetooth is operational. Delete phone from system after testing.
  18. Use voice recognition to pull up a radio station and confirm voice recognition is operational.
  19. Assist or advise customer that they should delete phone pairings and re-pair all phones.

AFFECTED VEHICLE RANGE

Model Production Date Range
Soul (PS) June 16, 2014 to January 15, 2015
Sportage (SL) June 2, 2014 to January 9, 2015
Optima (TF) April 23, 2014 to December 12, 2014
Forte (YD) April 15, 2014 to December 31, 2014
Optima (QF) May 2, 2014 to February 18, 2015
Sorento (XMa) December 18, 2013 to December 5, 2014

REQUIRED PART

Part Name Description Figure Comments
Software Upgrade USB Drive 15MY SA (AUDIO/UVO)
G11894692
 This software upgrade can also be performed using KDS and AUM.
Additional USB drives are not  available.

WARRANTY INFORMATION

N Code: M41 C Code: ZZ9 

Model Claim Type Causal P/N Qty. Repair Description Labor Op Code Op Time Replacement P/N Qty.
Soul (PS) W 96160 B2020CA 0 UVO Software Upgrade 28325F20 0.3 M/H N/A 0
Sportage (SL) 96174 3W000 28325F20
Optima (TF) 96174 2T100 28325F13
Forte (YD) 96174 A7900 28325F03
Optima (QF) 96160 2T000 28325F13
Sorento (XMa) 96174 1UAA0 28325F20
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