Apple CARPLAY Concerns With IOS 10.X Versions (PS486)

Publication date: 2017-01-01
Reference number: PS486

APPLE CARPLAY CONCERNS WITH IOS 10.X VERSIONS

TECHNICAL SERVICE BULLETIN

Reference Number(s): PS486, Date of Issue: January, 2017

KIA:	Models with CarPlay feature (AVN 4.0 and UVO 3.0)
GROUP:	ELE

SERVICE INFORMATION

This article provides information regarding concerns with Apple CarPlay with various iOS 10 versions on vehicles with the Apple CarPlay feature (software dependent) on the head units below:

The following concerns have been found after release of iOS 10.X versions such as 10.1, 10.1.1, 10.2 (not all complaints were found on each specific iOS 10 version):

No notification of new text messages
Text messages are not read
Siri mutes when playing voice mail
Siri fails to respond
Fails to play music in previous mode after text message or phone call (such as Pandora, iTunes, Sirius XM)
Music freezes
Black screen/Blank screen (sometimes occurs with no sound)
Voice guidance from Apple maps when sound is muted
Apple CarPlay locks up after incoming phone call or is no longer available after phone call

The following suggestions may improve the Apple CarPlay experience:

Customers should continue to update to the latest released version of iOS 10 and future operating systems as versions may be released that contain Apple CarPlay improvements.
Advise the customer to reboot their phone (turn the phone off and back on) and reconnect to Apple CarPlay. This may reduce the occurrence of some concerns for a period of time.
For temporary black/blank screen, try to change modes/disconnect/reconnect).
For interruption in functionality (Siri, Maps, etc.) due to data signal strength, move to an area with stronger carrier signal.
Check Apple CarPlay functionality with another Apple certified cable.

NOTE: Use of Apple CarPlay is dependent upon the iPhone, iOS version (Apple CarPlay version).

Kia has no control over the changes and/or content in the Apple CarPlay software that is rolled out by Apple in iPhone iOS updates.

Kia continues to work with Apple, through our technical center, to resolve these iPhone/iOS compatibility concerns. More information will be provided as it is available.

NOTE: Other vehicle manufacturers are experiencing similar issues at this time.

The following Apps are listed on the Apple website as compatible with Apple CarPlay: