Liftgate Will Not Properly Open Or Close (23-021-25)

WARNING: This page is about the Wagoneer Base, 4WD, which is a different variant/trim than selected.

Publication date: 2025-04-23
Reference number: 23-021-25

LIFTGATE WILL NOT PROPERLY OPEN OR CLOSE

TECHNICAL SERVICE BULLETIN

Reference Number(s): 23-021-25, Date of Issue: April 23, 2025

CHRYSLER:	2024 - 2025 (WS) Jeep Wagoneer/Grand Wagoneer
GROUP:	23 - Body

VEHICLES AFFECTED

2024 - 2025 (WS) Jeep Wagoneer/Grand Wagoneer

This bulletin applies to vehicles built on or before December 02, 2024 (MDH 1202XX).

CUSTOMER SYMPTOM

Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs):

B197B-29 - Ratchet fork switch-signal invalid.
B197C-29 - Pawl detent swich signal invalid.

Customers may also experience the following:

Liftgate will not properly open or close.
Possible 'Liftgate Open' warning light on.
Possible 'Liftgate Open' chime sound.

CAUSE

Design stack-up issue

NOTE: This Technical Service Bulletin (TSB) has also been released as a Rapid Service Update (RSU) 25-074, date of issue April 23, 2025. All applicable RSU VINs have been loaded. To verify this RSU service action is applicable to the vehicle, use VIP or perform a VIN search in DealerCONNECT/Service Library. All repairs are reimbursable within the provisions of warranty.

REPAIR SUMMARY

This bulletin involves installing a spacer below the liftgate striker.

CLAIMS DATA

CLAIMS INFORMATION

Labor Operation No:	Labor Description	Skill Category	Labor Time
23-41-04-9C	Liftgate Latch - Insert Spacer (0 - Introduction)	6 - Electrical and Body Systems	0.3 Hrs.
Failure Code	ZY	Service Action

SPARE PARTS

PARTS INFORMATION

Qty	Part No.	Description	Notes
1 (AR)	04589140AA	Spacer, Door Latch Striker	2.5 mm (0.118 in.)

SPECIAL TOOLS/EQUIPMENT

SPECIAL TOOLS INFORMATION

Description	Ref. No.	Notes
wiTECH or equivalent	-	Essential tool

DIAGNOSIS

If a customers VIN is listed in VIP or your RSU VIN list, perform the repair. If any vehicle not on the VIN list exhibits any of the symptom listed above in the customer symptom section, perform the Repair Procedure.

REPAIR PROCEDURE

Remove the liftgate Scuff Plate. Refer to the detailed procedures available in DealerCONNECT > Service Library> under: 23 - Body/Interior/Plate/Scuff, Liftgate Sill/Removal. Fig. 1.
Mark the mounting location of the striker, then remove striker. Refer to the detailed procedures available in DealerCONNECT > Service Library> under: 23 - Body/Decklid/Hatch/Liftgate/Tailgate/Swing Gate/Striker, Liftgate Latch/Removal.
Insert the door latch striker spacer underneath the liftgate striker.
Install striker using marked reference. Refer to the detailed procedures available in DealerCONNECT > Service Library> under: 23 - Body/Decklid/Hatch/Liftgate/Tailgate/Swing Gate/Striker, Liftgate Latch/Installation. Tighten fasteners to 28 N.m (21 Ft. Lbs) Fig. 2.
Install the liftgate Scuff Plate. Refer to the detailed procedures available in DealerCONNECT > Service Library> under: 23 - Body/Interior/Plate/Scuff, Liftgate Sill/Installation.
Verify liftgate fit and function.
Using wiTECH, clear any DTC's.

POLICY

Reimbursable within the provisions of the warranty.

This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.