UCONNECT + SIRIUSXM Guardian System - Reinstall Applications
The following procedure may assist the dealer technician in diagnosis by reloading the applications for which the vehicle owner or operator has valid subscriptions. The reloading procedure is primarily used to troubleshoot any application provisioning or data corruption issues. The reinstallation process may take up to 30 minutes, depending upon the number of apps and the cellular signal strength seen on the radio's Apps orb. Also, reinstalling applications may correct a Digital Rights Management (DRM) concern that is causing a No Subscription error for fully registered customers. This process may also help force DRM synchronization following a software or firmware update.
The Reinstall Applications procedure can only be initiated from the touchscreen of the radio.
During this procedure, the subscribed applications are removed from the radio and reinstalled based upon data found on the cloud server. The applications reinstalled to the radio will be based upon valid subscriptions and are referred to as Digital Rights.
- Navigate through the Apps > Uconnect Store > My Apps > Settings on the radio touchscreen.
- Select Reinstall Apps .
- Press the Continue soft key to initiate the Reinstall Applications procedure or press the Help soft key for more information.
- When the Apps reinstalled. The radio will restart shortly. The screen appears, press the OK soft key.
- Once the request is processed, a screen will alert the customer with the message, Important: Application Data Reset Initiated. After Radio Resets, all application data will be lost. Please Wait. After the radio reset occurs, the apps will begin to be reinstalled. The reinstallation process may take up to 30 minutes, depending upon the number of apps and the cellular signal strength seen with the bar graph on the Apps soft key orb in the lower right corner of the radio touchscreen.
One or two ignition cycles (including bus time-outs) may speed the reloading process following the radio reset.