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Home >> Jeep >> 2021 >> Gladiator Mojave, Part Time T/Case Control, Automatic Trans >> Repair and Diagnosis >> External Pages >> Different car >> Section 26 (Audio/Video - Non-DTC Based Diagnostics) >> Diagnosis And Testing >> Multi-Media Test >> Multi-Media Functionality Tests

Multi-Media Functionality Tests

WARNING: This page is about a different car, the 2022 Chrysler Voyager and 2022 Chrysler Pacifica. However, it is still accessible from the selected car via links, so may be relevant.
  1. CONFIRM THE COMPATIBILITY OF THE CUSTOMER'S PERSONAL DEVICE TO THE VEHICLES MULTI-MEDIA SYSTEM 
    1. Check the compatibility of the customer's personal device with the website http://www.driveuconnect.com.

      Is the customer's personal device compatible to the vehicles multi-media system?

      Yes 

      • Go To  2

      No 

      • The customer's device is not compatible with the vehicles multi-media system.
      • Check the customer's device for related updates and support.
  2. FUNCTIONALITY TESTS FOR THE MULTI-MEDIA SYSTEMS USING A KNOWN GOOD COMPATIBLE SMART PHONE 
    1. Turn the ignition on.
      NOTE:

      The following are required to proceed with testing:

      • Confirmation of a compatible smart phone from the website http://www.driveuconnect.com
      • The use of a known good compatible smart phone and cable. The known good compatible smart phone will be referred to as "Test Phone A  ".

    2. AUXILIARY INPUT JACK TEST
      • Go To  3
    3. USB INPUT/OUTPUT TEST
      • Go To  4
    4. BLUETOOTH PAIRING
      • Go To  11
    5. BLUETOOTH HANDS FREE CALLING/PHONEBOOK PUSH TEST
      • Go To  12
    6. BLUETOOTH STREAMING AUDIO TEST
      • Go To  13
    7. BLUETOOTH SMS MESSAGING - RECEIVE
      • Go To  14
    8. BLUETOOTH SMS MESSAGING - SEND
      • Go To  15
  3. AUXILIARY INPUT JACK TEST 
    NOTE:

    This test is designed to validate the ability of the multi-media system to play audio from a customer's device that has been connected to the AUX port on the radio or externally through a UCI (Universal Customer Interface / Multi-Media) port.

    NOTE:

    The AUX port cannot supply power to a connected device.

    1. Using a known good Auxiliary Cable, connect the Auxiliary Cable to the vehicle's audio port.
    2. Connect the Auxiliary Cable to Test Phone A  .
    3. Select an audio file from Test Phone A  to be heard with the volume all the way up.
    4. Using the vehicle controls, place the audio system into AUX (Line In) Mode. (Audio system may automatically enter into AUX Mode.)

      Does the Radio play audio from Test Phone A?

      Yes 

      • Audio playback confirms that the Auxiliary Input is working correctly, no system repairs are needed at this time. 
      • Check the condition of the customer`s cords and device being used.
      • Check to make sure the customer's device and cables are compatible with each other (i.e. Apple Phone with MFi (Made For iPhone).
      • Check the customer`s device for output and volume setting concerns.
      • Check the customer`s device for updates relating to the customer`s concern.

      No 

      • If Audio playback does not occur, refer to the appropriate Service Information and repair or replace as needed. 
      • Check the Multi-Media ports for damaged connection points or debris in the ports.
      • Check wiring circuits and connections related to the AUX port for concerns.
      • Check for vehicle related system updates, STAR cases and TSBs related to the customer`s concern.
      • If no updates are available for the concern or wiring problems are found, replace the Radio or Hands Free Module in accordance with the Service Information.
  4. USB INPUT/OUTPUT TEST 
    NOTE:

    This test is designed to validate the ability of the multi-media system to play audio from a customer's device that has been connected to the USB port on the radio or the external USB port (Universal Customer Interface (UCI) / Multi- Media port). By connecting Test Phone A  to the USB ports it will also determine if the USB port can provide power to a connected device.

    1. Confirm the USB port is not a Charge only  port.
    2. Using a known good USB Cable, connect the USB Cable to the vehicle's USB port.
    3. Connect the USB Cable to Test Phone A  .
    4. Select an audio file from Test Phone A  to be heard with the volume all the way up.
    5. Using the vehicle controls, place the audio system into USB Mode. (Audio system may automatically enter into USB Mode.)

      Does the Radio play audio from Test Phone A?

      Yes 

      • Audio playback confirms that the USB Input is working correctly, no system repairs are needed at this time. 
      • Check the condition of the customer`s cords and device being used.
      • Check to make sure the customer's device and cables are compatible with each other (i.e. Apple Phone with MFi (Made For iPhone).
      • Check to make sure the customer`s device and cables are compatible with the vehicle system.
      • Check the customer`s device for output and volume setting concerns.
      • Check the customer`s device for updates relating to the customer`s concern.

      No 

      • Go To  5
  5. CHECK THE USB PORT FOR DAMAGE 
    1. Check the Multi-Media ports for damaged connection points or debris in the ports.

      Was damage to the connections point or debris found in the ports?

      Yes 

      • Repair or replace the Multi-Media port as needed.

      No 

      • Go To  6
  6. CHECK THE FUNCTION OF THE USB PORT 
    NOTE:

    Confirm the USB flash drive (with music files i.e. mp3) will play in another known good vehicle and Laptop computer before proceeding.

    1. Insert a USB Flash drive (with music files i.e. mp3) in to the Media Port / USB port.

      Does the Radio play audio from USB Flash drive?

      Yes 

      • Audio playback confirms that the USB Input is working correctly, no system repairs are needed at this time. 
      • Check the condition of the customer`s cords and device being used.
      • Check to make sure the customer's device and cables are compatible with each other (i.e. Apple Phone with MFi (Made For iPhone).
      • Check the customer`s device for output and volume setting concerns.
      • Check the customer`s device for updates relating to the customer`s concern.

      No 

      • Go To  7
  7. CHECKING THE USB PORT 
    1. Remove the USB Flash drive (with music files i.e. mp3) from the Media Port / USB port
    2. Turn the ignition off.
    3. Remove the Media Port from the Dash/Console.
    4. Disconnect the gray USB cable connector from the Media Port.
    5. Using a USB A Male to Mini B cable, connect the Mini B connection to the Media Port and the A Male connection to a Laptop computer.
    6. Turn the ignition on.
    7. Insert the USB Flash drive (with music file i.e. mp3s) in to the Media Port / USB port
    8. Using the Laptop computer, select the flash drive.

      Does the Laptop computer recognize the USB Flash drive?

      Yes 

      • Go To  10

      No 

      • Go To  8
  8. ISOLATE AND LOAD TEST THE POWER SUPPLY RELATED CIRCUIT TO THE MEDIA PORT FOR A SHORT TO GROUND, OPEN, OR HIGH RESISTANCE 
    1. Check the fuse for an open. If the fuse is open, make sure to check for a short to ground prior to replacing the fuse.
    2. The ignition must be off when performing a load test on a circuit.
    3. Isolate the circuit by disconnecting the Media Port and all other harness connectors containing the circuit being tested.
    4. Connect the positive lead of the load test tool to the positive side of the Battery (A). Refer to the diagram below.
    5. Using an approved back probe tool, connect the negative lead of the load test tool to the circuit being tested at the Media Port connector (B).
    6. Using an approved back probe tool and a fused jumper wire, connect the circuit being tested to the negative side of the Battery or a known good ground at the Power Distribution Center (PDC) harness connector (C and D).
    7. The bulb on the load test tool should be illuminated and bright if there is no resistance in the circuit.
      NOTE:

      Why load test a circuit?  A load test is used to determine if a circuit is capable of carrying the amperage needed to perform properly. The 3156 bulb in the load tool illustrated, is a simple but effective method of testing circuit functionality. A 3156 Bulb has approximately 6.0 Ohms of resistance when the bulb is powered  and draws approximately 2.0 amps of current. Read the CIRCUIT LOAD TESTING PROCEDURE for information on building a simple load test tool and for additional load testing information and alternative methods of load testing or voltage drop testing a circuit. Refer to CIRCUIT LOAD TESTING PROCEDURES .

      NOTE:

      A 12-volt test light can be substituted for the load test tool, but only  if the test light draws enough current to effectively load test the circuit. Many high impedance test lights draw very little amperage (less than 0.1 amps) and are not reliable to load test a circuit. To perform a proper load test of a circuit, the tool being used should draw more than approximately 0.75 amps.

      NOTE:

      Why perform a Voltage Drop Test?  To verify with certainty there is not any resistance in the circuit being tested, perform a simple voltage drop test across the 3156 bulb of the load test tool. To do so perform the following:

      • 1. Connect the leads of a DVOM to the alligator clips on the load test tool while the load test tool is connected in series with the circuit.
      • 2. Compare the voltage drop across the bulb to the voltage reading across the Battery terminals.
      • 3. The voltage dropped across the bulb should be equal to the voltage reading across the Battery terminals if there is no resistance in the circuit being tested.

      Example:  2.0 Ohms of resistance in the circuit being tested will cause the voltage measurement across the bulb to be 25% less than when compared to Battery voltage. The reason for this is that the 2.0 Ohms in the circuit makes up 25% of the total circuit resistance of 8.0 Ohms. Read the CIRCUIT LOAD TESTING PROCEDURE for information on building a simple load test tool and for additional load testing information and alternative methods of load testing or voltage drop testing a circuit. Refer to CIRCUIT LOAD TESTING PROCEDURES .

      GC0174954Courtesy of CHRYSLER GROUP, LLC
      WARNING:

      To avoid possible serious or fatal injury, DO NOT load test any air bag/restraint system components or circuits using the procedures listed here. Refer to the appropriate Service Information for proper air bag/restraint system testing procedures.

      CAUTION:

      Do not load test any circuits with components still connected to the circuit.

      NOTE:

      When probing a circuit at an Electronic Control Unit (ECU) harness connector, always use an appropriate back probing tool to prevent any possible damage to the ECU terminals.

      NOTE:

      Compare the brightness of the bulb in the load test tool to that of a direct connection to Battery.

      Is the load test bulb illuminated and bright?

      Yes 

      • Go To  9

      No 

      • Repair the circuit(s) for an open or high resistance.
      • Perform the appropriate ECU verification test. If a verification test in not available, perform the BODY VERIFICATION TEST. Refer to BODY VERIFICATION TEST .
  9. CHECK THE GROUND CIRCUIT TO THE MEDIA PORT BY LOAD TESTING THE CIRCUIT FOR AN OPEN OR HIGH RESISTANCE 
    1. Disconnect the Media Port harness connector to isolate the ground circuit.
    2. Connect the positive lead of the load test tool to the positive side of the Battery.
    3. Connect the negative lead of the load test tool to the ground circuit at the Media Port harness connector (A). Note:  refer to the diagram below.
    4. The bulb on the load test tool should be illuminated and bright if there is no resistance in the circuitry.
      NOTE:

      Why load test a circuit?  A load test is used to determine if a circuit is capable of carrying the amperage needed to perform properly. The 3156 bulb in the load tool illustrated, is a simple but effective method of testing circuit functionality. A 3156 Bulb has approximately 6.0 Ohms of resistance when the bulb is powered  and draws approximately 2.0 amps of current. Read the CIRCUIT LOAD TESTING PROCEDURE for information on building a simple load test tool and for additional load testing information and alternative methods of load testing or voltage drop testing a circuit. Refer to CIRCUIT LOAD TESTING PROCEDURES .

      NOTE:

      A 12-volt test light can be substituted for the load test tool, but only  if the test light draws enough current to effectively load test the circuit. Many high impedance test lights draw very little amperage (less than 0.1 amps) and are not reliable to load test a circuit. To perform a proper load test of a circuit, the tool being used should draw more than approximately 0.75 amps.

      NOTE:

      Why perform a Voltage Drop Test:  To verify with certainty there is not any resistance in the circuit being tested, perform a simple voltage drop test across the 3156 bulb of the load test tool. To do so perform the following:

      • 1. Connect the leads of a DVOM to the alligator clips on the load test tool while the load test tool is connected in series with the circuit.
      • 2. Compare the voltage drop across the bulb to the voltage reading across the Battery terminals.
      • 3. The voltage dropped across the bulb should be equal to the voltage reading across the Battery terminals if there is no resistance in the circuit being tested.

      Example:  2.0 Ohms of resistance in the circuit being tested will cause the voltage measurement across the bulb to be 25% less than when compared to Battery voltage. The reason for this is that the 2.0 Ohms in the circuit makes up 25% of the total circuit resistance of 8.0 Ohms. Read the CIRCUIT LOAD TESTING PROCEDURE for information on building a simple load test tool and for additional load testing information and alternative methods of load testing or voltage drop testing a circuit. Refer to CIRCUIT LOAD TESTING PROCEDURES .

      GC0174957Courtesy of CHRYSLER GROUP, LLC
      NOTE:

      When probing a circuit at the harness connector, always use an appropriate back probing tool to prevent any possible damage to the terminals.

      NOTE:

      Compare the brightness of the bulb in the load test tool to that of a direct connection to Battery.

      Is the load test bulb illuminated and bright?

      Yes 

      • Replace the Media Port in accordance with Service Information.

      No 

      • Repair the ground circuit(s) for an open or high resistance.
      • Perform the appropriate ECU verification test. If a verification test in not available, perform the BODY VERIFICATION TEST. Refer to BODY VERIFICATION TEST .
  10. CHECKING THE UCI/USB CABLE 
    1. Turn the ignition off.
    2. Remove the USB Flash drive (with music files i.e. mp3) from the Media Port / USB port
    3. Disconnect the USB A Male to Mini B cable from the Media Port.
    4. Disconnect the UCI/USB cable from connector going from the external Hands Free Module (if equipped) or Radio to the Media port.
    5. Connect the special tool (#9977-6-11, Kit, USB Mini-B - 4 and 5 Wire) in to the Hands Free Module (if equipped) or Radio and to the Media port.
    6. Turn the ignition on.
    7. Insert the USB Flash drive (with music file i.e. mp3s) in to the Media Port / USB port

      Does the Radio play audio from USB Flash drive?

      Yes 

      • Replace the UCI/USB cable between the Hands Free Module (if equipped) or Radio and the Media port.

      No 

      • Replace the Hands Free Module (if equipped) or Radio in accordance with Service Information.
  11. BLUETOOTH PAIRING (IF EQUIPPED) 
    NOTE:

    This test is designed to validate the pairing ability of the vehicles multi-media system. Pairing Test Phone A  to the vehicle system will confirm the system operation.

    Before testing, it is important to check the total number of devices paired to the vehicles system. Each system has a limit to the number of devicess that can be paired to the system. For more information on system operation and supported features see the vehicle supporting website "For Owners Page" or the Drive Uconnect® website at http://www.driveuconnect.com.

    NOTE:

    If the customer`s concern is the vehicle system was working with their device but then stopped working correctly, verify and perform the following:

    • Check to see if the device was recently updated.
    • Clear the device pairing from the system.
    • Reboot the customer`s device.
    • Re-pair the device to the vehicle system.
    • Check the operation.

    At times, cell phone providers will update the software or firmware in the customer`s device (without the customer knowing) causing it to become out of sync with the vehicle`s system.

    NOTE:

    During this test, use the power outlet to supply the power and ground to Test Phone A  . This will confirm and demonstrate the Bluetooth® connection without anything connected to the multi-media system ports.

    1. Turn on Bluetooth® mode in Test Phone A  .
    2. Use the vehicle audio controls to place the audio system into ready to PAIR Mode.
    3. When prompted, enter the Pairing Pin number.

      Does Test Phone A pair to the multi-media system?

      Yes 

      • If the Test Phone A pairs to the system, the Hands Free connection is working correctly, no part replacement is needed. 
      • Check the total number of devices paired to the customer`s device.
      • Check to make sure the customer's device and cables are compatible with each other (i.e. Apple Phone with MFi (Made For iPhone).
      • Check to see if the customer`s device supports the vehicle feature being tested.
      • Check the customer`s device for concerns related to password locks, phone book transfer settings and data transfer locks/settings.
      • For more information on system operation and supported features see the vehicle supporting website "For Owners Page" or the Drive Uconnect® website at http://www.driveuconnect.com.
      • If Test Phone A does not belong to the customer, delete this paired phone only from the vehicle. 

      No 

      • If the vehicle is equipped and pairing does not occur, refer to the appropriate Service Information. 
      • Check for vehicle related system updates, STAR cases and TSBs related to the customers concern.
      • If no updates are available for the concern, replace the Radio or Hands Free Module in accordance with the Service Information.
  12. BLUETOOTH HANDS FREE CALLING / PHONE BOOK PUSH TEST 
    NOTE:

    This test is designed to validate the ability of the multi-media system to place and receive phone calls.

    This test will require the use of Test Phone A  and a fully functioning phone. The fully functioning phone will be identified as "Test Phone B  " in this diagnostic test step.

    Before testing, it is important to check the total number of devices paired to the vehicles system. Each system has a limit to the number of devices that can be paired to the system. For more information on system operation and supported features see the vehicle supporting website "For Owners Page" or the Drive Uconnect® website at http://www.driveuconnect.com.

    NOTE:

    If the customer`s concern is the vehicle system was working with their device but then stopped working correctly, verify and perform the following:

    • Check to see if the device was recently updated.
    • Clear the device pairing from the system.
    • Reboot the customer`s device.
    • Re-pair the device to the vehicle system.
    • Check the operation.

    At times, cell phone providers will update the software or firmware in the customer`s device (without the customer knowing) causing it to become out of sync with the vehicle`s system.

    NOTE:

    During this test use the Power outlet adaptor supplied with the power and ground to Test Phone A  . This will confirm and demonstrate the Bluetooth® connection without anything connected to the multi-media system ports.

    1. Turn on Bluetooth® mode in Test Phone A  .
    2. Pair Test Phone A  to the vehicle.
    3. Create and save the Test Phone B  contact information (name and number) into Test Phone A  .
    4. From Test Phone B  , call Test Phone A  .
    5. The vehicle should announce an incoming call.
    6. The media system should display the Test Phone B  contact information, confirming a successful push of the phone book.
    7. Using the vehicle controls, answer the call.
    8. Using the vehicle controls, end the call.

      Was the contact information displayed and the call completed?

      Yes 

      • The system is working correctly; no part replacement is needed. 
      • Check the total number of devices paired to the customer`s device.
      • Check to make sure the customer's device and cables are compatible with each other (i.e. Apple Phone with MFi (Made For iPhone).
      • Check to see if the customer`s device supports the feature that the customer is trying to use.
      • Check the customer`s device for concerns related to password locks, phone book transfer settings and data transfer locks/settings.
      • For more information on system operation and supported features see the vehicle supporting website "For Owners Page" or the Drive Uconnect® website at http://www.driveuconnect.com.
      • If Test Phone A does not belong to the customer, delete this paired phone only from the vehicle. 

      No 

      • Reference the appropriate Service Information. 
      • Check for vehicle related system updates, STAR cases and TSBs related to the customers concern.
      • If no updates are available for the concern, replace the Radio or Hands Free Module in accordance with the Service Information.
      • If Test Phone A does not belong to the customer, delete this paired phone only from the vehicle. 
  13. BLUETOOTH STREAMING AUDIO TEST 
    NOTE:

    This test is designed to validate the ability of the multi-media system to play streamed audio by a Bluetooth® connected device.

    Before testing, it is important to check the total number of devices paired to the vehicles system. Each system has a limit to the number of devices that can be paired to the system. For more information on system operation and supported features see the vehicle supporting website "For Owners Page" or the Drive Uconnect® website at http://www.driveuconnect.com.

    NOTE:

    If the customer`s concern is the vehicle system was working with their device but then stopped working correctly, verify and perform the following:

    • Check to see if the device was recently updated.
    • Clear the device pairing from the system.
    • Reboot the customer`s device.
    • Re-pair the device to the vehicle system.
    • Check the operation.

    At times, cell phone providers will update the software or firmware in the customer`s device (without the customer knowing) causing it to become out of sync with the vehicle`s system.

    NOTE:

    During this test use the Power outlet to supply the power and ground to Test Phone A  . This will confirm and demonstrate the Bluetooth® connection without anything connected to the multi-media system ports.

    1. Turn on Bluetooth® mode in Test Phone A  .
    2. Pair Test Phone A  to the vehicle.
    3. Select an audio file from Test Phone A  to play with the volume all the way up.
    4. Using the vehicle controls, place the audio system into Bluetooth® Audio.

      Does the Radio play audio from the known good device?

      Yes 

      • Audio playback will confirm that the Bluetooth® Streaming Audio is working correctly, no system part replacement is needed. 
      • Check the total number of devices paired to the customer`s device.
      • Check to make sure the customer's device and cables are compatible with each other (i.e. Apple Phone with MFi (Made For iPhone).
      • Check to see if the customer`s device supports the vehicle feature being tested.
      • Check the customer`s device for concerns related to password locks, phone book transfer settings and data transfer locks/settings.
      • For more information on system operation and supported features see the vehicle supporting website "For Owners Page" or the Drive Uconnect® website at http://www.driveuconnect.com.
      • If Test Phone A does not belong to the customer, delete this paired phone only from the vehicle. 

      No 

      • If Audio playback does not occur, refer to the appropriate Service Information. 
      • Check for vehicle related system updates, STAR cases and TSBs related to the customers concern.
      • If no updates are available for the concern, replace the Radio or Hands Free Module in accordance with the Service Information.
      • If Test Phone A does not belong to the customer, delete this paired phone only from the vehicle. 
  14. BLUETOOTH SMS MESSAGING- RECEIVE 
    NOTE:

    This test is designed to validate the ability of the multi-media system to receive a SMS message.

    This test will require the use of Test Phone A  and a fully functioning phone capable of sending and receiving SMS messaging. The fully functioning phone capable of sending and receiving SMS messaging will be identified as "Test Phone B  " in this diagnostic test step.

    Before testing, it is important to check the total number of devices paired to the vehicles system. Each system has a limit to the number of devices that can be paired to the system. For more information on system operation and supported features see the vehicle supporting website "For Owners Page" or the Drive Uconnect® website at http://www.driveuconnect.com.

    NOTE:

    If the customer`s concern is the vehicle system was working with their device but then stopped working correctly, verify and perform the following:

    • Check to see if the device was recently updated.
    • Clear the device pairing from the system.
    • Reboot the customer`s device.
    • Re-pair the device to the vehicle system.
    • Check the operation.

    At times, cell phone providers will update the software or firmware in the customer`s device (without the customer knowing) causing it to become out of sync with the vehicle`s system.

    NOTE:

    During this test use the Power outlet to supply the power and ground to Test Phone A  . This will confirm and demonstrate the Bluetooth® connection without anything connected to the multi-media system ports.

    1. Turn on Bluetooth® mode in Test Phone A  .
    2. Pair Test Phone A  to the vehicle.
    3. Create and save the Test Phone B  contact information (name and number) into Test Phone A  .
    4. From Test Phone B  , create and then send a text message to Test Phone A  .
    5. The vehicle audio system should confirm the receipt of a new message.
    6. The media system will display the Test Phone B  contact information, confirming a successful push of the phone book.
    7. Using the vehicle controls, retrieve the message to verify proper functionality.

      Does the Radio display the message from Test Phone B?

      Yes 

      • If functioning correctly, no system part replacement is needed. 
      • Check the total number of devices paired to the customer`s device.
      • Check to make sure the customer's device and cables are compatible with each other (i.e. Apple Phone with MFi (Made For iPhone).
      • Check to see if the customer`s device supports the vehicle feature being tested.
      • Check the customer`s device for concerns related to password locks, phone book transfer settings and data transfer locks/settings.
      • For more information on system operation and supported features see the vehicle supporting website "For Owners Page" or the Drive Uconnect® website at http://www.driveuconnect.com.
      • If Test Phone A does not belong to the customer, delete this paired phone only from the vehicle. 

      No 

      • If the Audio system does not display the new message, reference the appropriate Service Information on system operation and supported features. See the vehicle supporting website "For Owners Page" or the Drive Uconnect® website at  http://www.driveuconnect.com.
      • Check for vehicle related system updates, STAR cases and TSBs related to the customers concern.
      • If no updates are available for the concern, replace the Radio or Hands Free Module in accordance with the Service Information.
      • If Test Phone A does not belong to the customer, delete this paired phone only from the vehicle. 
  15. BLUETOOTH SMS MESSAGING-SEND 
    NOTE:

    This test is designed to validate the ability of the multi-media system to send a SMS message from the list of preset messages.

    This test will require the use of Test Phone A  and a fully functioning phone capable of sending and receiving SMS messaging. The fully functioning phone capable of sending and receiving SMS messaging will be identified as "Test Phone B  " in this diagnostic test step.

    Before testing, it is important to check the total number of devices paired to the vehicles system. Each system has a limit to the number of devices that can be paired to the system. For more information on system operation and supported features see the vehicle supporting website "For Owners Page" or the Drive Uconnect® website at http://www.driveuconnect.com.

    NOTE:

    If the customer`s concern is the vehicle system was working with their device but then stopped working correctly, verify the following:

    • Check to see if the device was recently updated.
    • Clear the device pairing from the system.
    • Reboot the customer`s device.
    • Re-pair the device to the vehicle system.
    • Check the operation.

    At times, cell phone providers will update the software or firmware in the customer`s device (without the customer knowing) causing it to become out of sync with the vehicle`s system.

    NOTE:

    During this test use the Power to supply the power and ground to Test Phone A  . This will confirm and demonstrate the Bluetooth® connection without anything connected to the multi-media system ports.

    1. Turn on Bluetooth® mode in Test Phone A  .
    2. Pair Test Phone A  to the vehicle.
    3. Create and save the Test Phone B  contact information (name and number) into Test Phone A  .
    4. Using the vehicle controls, create and then send a text message to Test Phone B  .
    5. The message should display in Test Phone B  .

      Does Test Phone B display the message sent by Test Phone A?

      Yes 

      • If functioning correctly, no system part replacement is needed. 
      • Check the total number of devices paired to the customer`s device.
      • Check to make sure the customer's device and cables are compatible with each other (i.e. Apple Phone with MFi (Made For iPhone).
      • Check to see if the customer`s device supports the vehicle feature being tested.
      • Check the customer`s device for concerns related to password locks, phone book transfer settings and data transfer locks/settings.
      • For more information on system operation and supported features see the vehicle supporting website "For Owners Page" or the Drive Uconnect® website at http://www.driveuconnect.com.
      • If Test Phone A does not belong to the customer, delete this paired phone only from the vehicle. 

      No 

      • If Test Phone B does not display the new message, reference the appropriate Service Information on system operation and supported features. See the vehicle supporting website "For Owners Page" or the Drive Uconnect® website at  http://www.driveuconnect.com.
      • Check for vehicle related system updates, STAR cases and TSBs related to the customers concern.
      • If no updates are available for the concern, replace the Radio or Hands Free Module in accordance with the Service Information.
      • If Test Phone A does not belong to the customer, delete this paired phone only from the vehicle. 
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