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Home >> Jeep >> 2021 >> Gladiator Mojave, Part Time T/Case Control, Automatic Trans >> Repair and Diagnosis >> Accessories & Equipment >> Drivers Assistance Systems - ADAS >> Audio/Video - Non-DTC Based Diagnostics >> Diagnosis And Testing >> Radio Software Update Errors >> VP4R Radio Software Error Codes

VP4R Radio Software Error Codes

NOTE:

A radio software update error message may appear on the radio screen when the radio does not exit programming mode.

Software Update Error Code Software Update Error String Explanation Guidelines
1  Invalid Software Update Package Observed when one or more files are missing in VP4R_Update folder in USB. Don'ts: 
1.Don't remove the USB.
Do's: 
1.Allow Head unit to rollback into application mode. (This may take approximately 10 minutes, you will be asked would you like to perform update when completed.)
2.Once head unit comes back into application mode and fully functional, remove the USB.
3.Format the USB in PC.
4.Copy VP4R_Update and map package folders into USB root.
5.Perform software update again.
2  Software Packages are not equal Observed when USB package in USB is same as what is currently running in Head Unit. Don'ts: 
1.Don't remove the USB.
Do's: 
1.Allow Head unit to rollback into application mode. (This may take approximately 10 minutes, you will be asked would you like to perform update when completed.)
2.Once head unit comes back into application mode and fully functional, remove the USB.
3.Format the USB in PC.
4.Copy a software update package in USB other than what is currently running in Head Unit.
5.Perform software update again.
3  Invalid Software Update Error Observed when unexpected error is observed. Don'ts  :
1.Don't remove the USB.
Do's: 
1.Allow Head unit to rollback into application mode. (This may take approximately 10 minutes, you will be asked would you like to perform update when completed.)
2.Once head unit comes back into application mode and fully functional, remove the USB.
3.Format the USB in PC.
4.Copy VP4R_Update and map package folders into USB root.
5.Perform software update again.
4  Corrupted Package Error Observed when one or more files are corrupted in VP4R_Update folder in USB. Don'ts: 
1.Don't remove the USB.
Do's: 
1.Allow Head unit to rollback into application mode. (This may take approximately 10 minutes, you will be asked would you like to perform update when completed.)
2.Once head unit comes back into application mode and fully functional, remove the USB.
3.Format the USB in PC.
4.Copy VP4R_Update and map package folders into USB root.
5.Perform software update again.
5  Invalid Signature Error Observed when the security of USB package files is compromised. Don'ts: 
1.Don't remove the USB.
Do's: 
1.Allow Head unit to rollback into application mode. (This may take approximately 10 minutes, you will be asked would you like to perform update when completed.)
2.Once head unit comes back into application mode and fully functional, remove the USB.
3.Format the USB in PC.
4.Copy VP4R_Update and map package folders into USB root.
5.Perform software update again.
6.If still same error is observed, replace Radio.
6  Start to Application Mode - Error Observed when head unit failed to come back into application mode after software update. Do's: 
1.Remove USB from Head unit.
2.Wait for 2 minutes.
3.If Head unit is still stuck into this error, do a power OFF (Ignition OFF).
4.Insert the USB again.
5.Do a Power ON (Ignition ON).
6.Wait for head unit to come back into application mode.
7.Still facing same issue, replace Radio.
7  Flashing: Meta Info information Error Observed when there is an error in flashing Meta info segment. Don'ts: 
1.Don't remove the USB.
Do's: 
1.Allow Head unit to rollback into application mode. (This may take approximately 10 minutes, you will be asked would you like to perform update when completed.)
2.Initiate the software update again.
3.Try 2 iterations of software update, if still facing error, replace Radio.
8  Flashing: BootManager LBA information Error Observed when there is an error in flashing BootManager LBA segment. Don'ts: 
1.Don't remove the USB.
Do's: 
1.Allow Head unit to rollback into application mode. (This may take approximately 10 minutes, you will be asked would you like to perform update when completed.)
2.Initiate the software update again.
3.Try 2 iterations of software update, if still facing error, replace Radio.
9  Flashing: LBA information Error Observed when there is an error in writing into LBA information. Don'ts: 
1.Don't remove the USB.
Do's: 
1.Allow Head unit to rollback into application mode. (This may take approximately 10 minutes, you will be asked would you like to perform update when completed.)
2.Initiate the software update again.
3.Try 2 iterations of software update, if still facing error, replace Radio.
10  Flashing: J6 Application information Error Observed when there is an error in flashing J6 Application segment. Don'ts: 
1.Don't remove the USB.
Do's: 
1.Allow Head unit to rollback into application mode. (This may take approximately 10 minutes, you will be asked would you like to perform update when completed.)
2.Initiate the software update again.
3.Try 2 iterations of software update, if still facing error, replace Radio.
11  Flashing: J6 Flash Loader information Error Observed when there is an error in flashing J6 Flashloader segment. Don'ts: 
1.Don't remove the USB.
Do's: 
1.Allow Head unit to rollback into application mode. (This may take approximately 10 minutes, you will be asked would you like to perform update when completed.)
2.Initiate the software update again.
3.Try 2 iterations of software update, if still facing error, replace Radio.
12  Flashing: Boot Loader information Error Observed when there is an error in flashing Bootloader. Don'ts: 
1.Don't remove the USB.
Do's: 
1.Allow Head unit to rollback into application mode. (This may take approximately 10 minutes, you will be asked would you like to perform update when completed.)
2.Initiate the software update again.
3.Try 2 iterations of software update, if still facing error, replace Radio.
13  Flashing: NOR OS information Error Observed when there is an error in flashing J6 NOR OS segment. Don'ts: 
1.Don't remove the USB.
Do's  :
1.Allow Head unit to rollback into application mode. (This may take approximately 10 minutes, you will be asked would you like to perform update when completed.)
2.Initiate the software update again.
3.Try 2 iterations of software update, if still facing error, replace Radio.
14  Flashing: NOR Animation information Error Observed when there is an error in flashing NOR Animation segment. Don'ts: 
1.Don't remove the USB.
Do's: 
1.Allow Head unit to rollback into application mode. (This may take approximately 10 minutes, you will be asked would you like to perform update when completed.)
2.Initiate the software update again.
3.Try 2 iterations of software update, if still facing error, replace Radio.
15  Flashing: Boot Micro information Error Observed when there is an error in flashing Boot Micro. Don'ts: 
1.Don't remove the USB.
Do's: 
1.Allow Head unit to rollback into application mode. (This may take approximately 10 minutes, you will be asked would you like to perform update when completed.)
2.Initiate the software update again.
3.Try 2 iterations of software update, if still facing error, replace Radio.
16  Flashing: Boot Micro User Boot information Error Observed when there is an error in flashing Boot Micro User Boot. Don'ts: 
1.Don't remove the USB.
Do's: 
1.Allow Head unit to rollback into application mode. (This may take approximately 10 minutes, you will be asked would you like to perform update when completed.)
2.Initiate the software update again.
3.Try 2 iterations of software update, if still facing error, replace Radio.
17  Flashing: VR information Error Observed when there is an error in flashing VR information. Don'ts: 
1.Don't remove the USB.
Do's: 
1.Allow Head unit to rollback into application mode. (This may take approximately 10 minutes, you will be asked would you like to perform update when completed.)
2.Initiate the software update again.
3.Try 2 iterations of software update, if still facing error, replace Radio.
18  Flashing: HMI Skin information Error Observed when there is an error in flashing HMI Skin information. Don'ts: 
1.Don't remove the USB.
Do's: 
1.Allow Head unit to rollback into application mode. (This may take approximately 10 minutes, you will be asked would you like to perform update when completed.)
2.Initiate the software update again.
3.Try 2 iterations of software update, if still facing error, replace Radio.
19  Flashing: Receiver information Error Observed when there is an error in flashing Receiver information. Don'ts: 
1.Don't remove the USB.
Do's: 
1.Allow Head unit to rollback into application mode. (This may take approximately 10 minutes, you will be asked would you like to perform update when completed.)
2.Initiate the software update again.
3.Try 2 iterations of software update, if still facing error, replace Radio.
20  Flashing: Cell Modem information Error Observed when there is an error in flashing Cell Modem information. Don'ts: 
1.Don't remove the USB.
Do's: 
1.Allow Head unit to rollback into application mode. (This may take approximately 10 minutes, you will be asked would you like to perform update when completed.)
2.Initiate the software update again.
3.Try 2 iterations of software update, if still facing error, replace Radio.
21  Flashing: Audio DSP information Error Observed when there is an error in flashing Audio DSP information. Don'ts: 
1.Don't remove the USB.
Do's: 
1.Allow Head unit to rollback into application mode. (This may take approximately 10 minutes, you will be asked would you like to perform update when completed.)
2.Initiate the software update again.
3.Try 2 iterations of software update, if still facing error, replace Radio.
22  Flashing: Internal Communication Error Observed when there is an error in IPC channel between J6 and Boot micro. Don'ts: 
1.Don't remove the USB.
Do's: 
1.Allow Head unit to rollback into application mode. (This may take approximately 10 minutes, you will be asked would you like to perform update when completed.)
2.Initiate the software update again.
3.Try 2 iterations of software update, if still facing error, replace Radio.
23  Flashing: Navigation Map information Error Observed when there is an error Flashing Navigation Maps. Don'ts: 
1.Don't remove the USB.
Do's: 
1.Allow Head unit to rollback into application mode. (This may take approximately 10 minutes, you will be asked would you like to perform update when completed.)
2.Initiate the software update again.
3.Try 2 iterations of software update, if still facing error, replace Radio.
24  Update Delta information Error Observed when CRC error of J6 partitions failed to match with CRC in delta package. Don'ts: 
1.Don't insert the USB having software update packages during FOTA update.
Do's: 
1.Allow Head unit to rollback into application mode. (This may take approximately 10 minutes, you will be asked would you like to perform update when completed.)
2.On next Ignition on, Head unit will download the delta package again.
3.On ignition off, try to do delta update again.
4.If still facing same error code, contact PASA team.
25  Backup Collection Error Observed when backup collection failed. Don'ts: 
1.Don't remove the USB.
Do's: 
1.Allow Head unit to rollback into application mode. (This may take approximately 10 minutes, you will be asked would you like to perform update when completed.)
2.Initiate the software update again.
3.Try 2 iterations of software update, if still facing error, replace Radio.
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