Diagnosis And Testing: Navigation/Telecommunication

Any diagnosis of the Telecommunication system should begin with the use of scan tool. For information on the use of the scan tool, refer to the appropriate Diagnostic Service information.

For complete circuit diagrams, refer to the SYSTEM WIRING DIAGRAMS article.

WARNING: On vehicles equipped with airbags, refer to electrical, RESTRAINTS - SERVICE INFORMATION before attempting any steering wheel, steering column, or instrument panel component diagnosis or service. Failure to take the proper precautions could result in accidental airbag deployment and possible personal injury.

TELECOMMUNICATION SYSTEM DIAGNOSIS

CONDITION	POSSIBLE CAUSE	CORRECTION
Phone Not Available	1. Bluetooth phone not paired to the system.	1. Ensure that phone(s) are paired (programmed) to the system.
-	2. Bluetooth phone not present or turned OFF.	2. Make sure paired phone is present, turned ON and that the Bluetooth option is enabled on the phone.
-	3. Bluetooth phone has low battery.	3. At low battery levels, some phones will turn off Bluetooth functionality. Ensure cellular phone is charged to an adequate level.
Phone Pairing Failed	1. Phone does not support Hands Free Profile	1. The Telecommunication system requires the cellular phone to be Bluetooth™ enabled, as well as supporting the Hands Free Profile. The customer will have to upgrade their phone to one supporting Hands Free Profile. A list of suggested phones is available at: http://www.chrysler.com/uconnect.
-	2. Phone not Bluetooth enabled.	2. The Telecommunication system requires the cellular phone to be Bluetooth™ enabled. A list of suggested phones is available at: http://www.chrysler.com/uconnect.
-	3. PIN entered on the phone is not the same as PIN spoken to the system.	3. The PIN spoken to the system must be the same PIN entered into the phone.
-	4. Phone has reached maximum number of allowed devices paired.	4. Remove one of the previously paired devices from it's list.
Poor Voice Recognition	1. Microphone failure	1. Using a scan tool, check for microphone fault codes.
-	2. Customer not waiting for the beep before speaking.	2. Ensure customer is waiting for the system "beep" prior to beginning the speech to be recognized.
-	3. Customer not speaking in a smooth normal manner.	3. Verify that the customer is attempting to use the system with a smooth consistent voice. The system is designed to accept normal speech spoken at a normal tone, some people tend to speak to a computer loud and slow, which results in reduced performance.
-	4. Rear view mirror not properly attached to mounting.	4. Mirror must be firmly mounted to the mounting location. Ensure that mirror is tightened to the specified torque.
-	5. High levels of noise in vehicle compartment	5. System performance is increased when noise conditions in the vehicle are lowered. Ideal conditions include windows closed.
-	6. Object interfering with microphone input	6. Verify that there is no object, hanging from the mirror, that could be obstructing the microphone.
-	7. User not saying "send" after a pager dialing request	7. User must say "send" at the end of a Pager Dialing request.
-	8. Other passengers talking while customer is attempting to use the system	8. Although designed for primary use by the driver, the microphone will pick up passengers in any seat of the vehicle. System performance is increased in low noise environments.
Phonebook names not recognized consistently	1. Phonebook names recorded in high noise conditions	1. For increased system performance, it is recommended that the phone book entries are recorded in a low noise environment. That is, vehicle in park, with windows up.
-	2. Phonebook name(s) short	2. For increased performance it is recommended that the user use both first and last name as a phonebook entry. Example "Daniel Johnson" as opposed to "Dan".
-	3. Phonebook names recorded by another user	3. It is recommended that each user of the system record their own phonebook entries. This will increase the recognition performance.
-	4. Similar names in phonebook	4. For increased system performance it is recommended that the user does not enter similar sounding names in the phonebook.
-	5. Object interfering with microphone input	5. Object interfering with microphone input.
Poor Phone audio quality.	1. Microphone failure	1. Use a scan tool, and check for Microphone faults.
-	2. Rear view mirror not properly fixed to mounting button	2. Mirror must be firmly mounted to the mounting location. Tighten mirror to the specified torque.
-	3. System being used in high noise conditions	3. System performance is increased when noise conditions in the vehicle are lowered. Ideal conditions include windows closed.
No Phone Audio	1. Phone setting cause phone audio to be routed to handset.	1. Route audio to "Hands free" device.