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Customer Satisfaction Notification F21 Reprogram Body Control Module (F21)

WARNING: This page is about the Liberty Limited, 2.8 5, which is a different variant/trim than selected.
Publication date: 2006-05-01
Reference number: F21

CUSTOMER SATISFACTION NOTIFICATION F21 REPROGRAM BODY CONTROL MODULE

CUSTOMER SATISFACTION NOTIFICATION F21 REPROGRAM BODY CONTROL MODULE

SERVICE CAMPAIGN BULLETIN

Reference Number(s): F21, Date of Issue:  May, 2006
CHRYSLER: 2006 (KJ) Jeep® Liberty

MODELS

2006 (KJ) Jeep® Liberty 

NOTE: This notification applies only to the above vehicles built through March 15, 2006 (MDH 031517)  .
IMPORTANT: Some of the involved vehicles may be in dealer vehicle inventory. Dealers should complete this repair on these vehicles before retail delivery  . Dealers should also perform this repair on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.

SUBJECT

The software programmed into the Body Control Module (BCM) on about 94,000 of the above vehicles may cause the battery to discharge and prevent the vehicles from starting under certain conditions.

REPAIR

The BCM must be reprogrammed (Flashed).

PARTS INFORMATION

No parts are required to perform this service procedure.

SPECIAL TOOLS

The following existing special tools may be required to perform this repair: 

SERVICE PROCEDURE

Program the BCM Using the DealerCONNECT Internet System

NOTE: The StarSCAN must be at version 6.06 or higher before this procedure can be performed. The software release level is visible in the blue header at the top of the StarSCAN screen.
  1. Open the hood and install a battery charger. Verify that the charging rate provides approximately 13.5 volts.
  2. Use the following procedure to determine the BCM software part number:
    1. Connect the StarSCAN to the vehicle data link connector located under the steering column and turn the ignition key to the "RUN"  position.
    2. Power ON the StarSCAN.
    3. From the StarSCAN Home Screen, select "ECU View"  .
    4. From the StarSCAN ECU View Screen, select the BCM from the list of modules.
    5. Select "More Options"  and then select "ECU Flash"  .
    6. Verify the BCM part number (software level).
      • If the software level is 05026037AG or higher no further action is required.
      • If the software level is below 05026037AG continue with Step 3.
  3. Connect the CH9410 StarSCAN ethernet cable to the StarSCAN and the dealer's network drop.
  4. Select "Browse for New File"  and follow the on screen instructions.
  5. Select "Download to Scantool"  .
  6. Select "Close"  after the download is complete, then select "Back"  .
  7. Highlight the listed calibration.
  8. Select "Update Controller"  and follow the screen instructions.
  9. When the update is complete, select "OK"  .
  10. Verify the part number at the top of the screen has updated to the new part number.
  11. After completing BCM module reprogramming, clear all fault codes using the following procedure:
    1. Return to the "Main Menu"  (Home Page)
    2. Select "System View" 
    3. Select "All DTC's" 
    4. Select "Clear All Stored DTC's" 
    5. Follow the screen prompts.
  12. Remove the StarSCAN and battery charger from the vehicle.

COMPLETION REPORTING AND REIMBURSEMENT

Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims submitted will be used by DaimlerChrysler to record Customer Satisfaction Notification service completions and provide dealer payments.

Use one  of the following labor operation numbers and time allowances:

LABOR OPERATION NUMBER AND TIME ALLOWANCE

  Labor Operation Number  Time Allowance
BCM Update Previously Performed 18-F2-11-81 0.2 hours
Reprogram Body Control Module 18-F2-11-82 0.3 hours
NOTE: See the Warranty Administration Manual, Recall Claim Processing Section, for complete claim processing instructions.

DEALER NOTIFICATION

All dealers will receive a copy of this dealer notification letter by mail. Two additional copies will be sent through the DCMMS. To view this notification on DealerCONNECT, select "Global Recall System" on the Service tab, then click on the description of this notification.

OWNER NOTIFICATION AND SERVICE SCHEDULING

All involved vehicle owners known to DaimlerChrysler are being notified of the service requirement by mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is attached.

Enclosed with each owner letter is an Owner Notification postcard to allow owners to update our records if applicable.

Dealers are encouraged to consider alternative scheduling and servicing approaches for this notification. This repair does not require hoists or other full service facility special equipment and is a DaimlerChrysler Mobile Service approved repair.

VEHICLE LISTS, GLOBAL RECALL SYSTEM, VIP AND DEALER FOLLOW UP

All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.

GRS provides involved dealers with an updated  VIN list of their incomplete  vehicles. The owner's name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission.

To use this system, click on the "Service"  tab and then click on "Global Recall System."  Your dealer's VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.

Dealers should perform this repair on all unsold vehicles before retail delivery  . Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.

VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this notification only and is strictly prohibited from all other use. 

ADDITIONAL INFORMATION

If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.

Customer Services Field Operations

DaimlerChrysler Corporation

OWNER NOTIFICATION LETTER

CUSTOMER SATISFACTION NOTIFICATION F21 REPROGRAM BODY CONTROL MODULE 

Dear: (Name)

Customer satisfaction is very important to DaimlerChrysler. Accordingly, we are recommending the following service on some 2006 model year Jeep® Liberty vehicles  .

The problem is... The software programmed into the body control module on your Liberty  (VIN: xxxxxxxxxxxxxxxxx) may cause the battery to discharge and prevent your vehicle from starting under certain conditions. 

What your dealer will do... DaimlerChrysler will repair your vehicle free of charge (parts and labor)  . To do this, your dealer will reprogram the Body Control Module. The work will take about 1/2 hour to complete. However, additional time may be necessary depending on how dealer appointments are scheduled and processed.

What you must do...  Simply contact your dealer  right away to schedule a service appointment. Remember to bring this letter with you to your dealer. 

If you need help...  If you have questions or concerns which your dealer is unable to resolve, please contact DaimlerChrysler at 1-800-853-1403.

Please help us update our records, by filling out the enclosed prepaid postcard, if any of the conditions listed on the card apply to you or your vehicle. Be sure to print the last eight (8) characters of the VIN (VVVVVVVV) and notification code F21 on the postcard.

If you have already experienced this condition and have paid to have it repaired, you may send your original receipts and/or other adequate proof of payment to the following address for reimbursement: DaimlerChrysler P.O. Box 4639 Oak Ridge, TN 37831, Attention: Reimbursement.

We're sorry for any inconvenience, but we believe that this service will help to ensure your continuing satisfaction with your vehicle. Thank you for your attention to this important matter.

Customer Services Field Operations

DaimlerChrysler Corporation

Notification Code F21

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