Service Action: Software Enhancement Program (H228NAS4)

Publication date: 2019-12-27
Reference number: H228NAS4
Supersedes refnos: H228NAS2, H228NAS3

SERVICE ACTION: SOFTWARE ENHANCEMENT PROGRAM

TECHNICAL SERVICE BULLETIN

Reference Number(s): H228NAS4, Date of Issue: December 17, 2019

JAGUAR:	2019-2020 I-PACE (X590)
SECTION:	100-00
VIN:	F60001-F79241

AFFECTED VEHICLE RANGE

MODEL:	MODEL YEAR:	VIN:	ASSEMBLY PLANT:
I-PACE (X590)	2019-2020	F60001-F79241	Graz (Austria)

MARKETS

NORTH AMERICA

CONDITION SUMMARY

SITUATION:

In an effort to make sure customers receive the highest possible vehicle quality, a limited number of Jaguar I-PACE vehicles within the listed Affected Vehicle Range are eligible for a number of software updates to bring each module up to the latest level.

ACTION:

Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the procedure(s) detailed in this Technical Bulletin. Unsold vehicles should have this performed as part of the Pre-Delivery Inspection (PDI) process but must have it completed prior to vehicle handover to the customer.

Affected vehicles already in the hands of customers should be updated at the next available opportunity.

WARRANTY

NOTE: Use the Jaguar Land Rover claims submission system to make sure that a vehicle is eligible for this program prior to undertaking any rework action.

At the time of confirming a booking for vehicle repair, make sure that all open Recall and Service Actions are identified to make sure the correct parts are available and adequate workshop time is allocated for repairs to be completed at one visit.

Warranty claims must be submitted quoting the Program Code and the relevant Option Code; this will result in payment of the stated time. The SRO and parts information is included for information only. The Option Code(s) that allows for the drive in/drive out allowance may only be claimed if the vehicle is brought back into the workshop for this action alone to be undertaken.

Repair procedures are under constant review and therefore times/prices are subject to change; those quoted here must be taken as guidance only. Use TOPIx to obtain the latest repair time.

This program is valid for a limited time only. Warranty claims with a repair date prior to the July 31, 2021, closure date must be submitted or payment within 30 calendar days of completion of the repair.

NOTE: *Only claim for drive in/drive out if this program is not performed with H213.

WARRANTY INFORMATION

PROGRAM CODE	OPTION CODE	DESCRIPTION	SRO	TIME (HOURS)
H228	A	H228 - Software enhancement updates	85.90.08	1.8
H228	B	H228 - Software enhancement updates *Drive in/drive out	85.90.08 10.10.10	1.8 0.2

Normal Warranty policies and procedures apply.

DIAGNOSTIC PROCEDURE

CAUTION: All ignition ON/OFF requests MUST be performed; failure to do so may cause damage to vehicle control modules.

CAUTION: A Jaguar Land Rover-approved battery support unit must be connected to the vehicle startup battery during diagnosis/module programming.

Connect the Jaguar Land Rover-approved battery support unit to the vehicle startup battery.
NOTE: The Jaguar Land Rover-approved diagnostic equipment must be loaded with PATHFINDER version 263 (or later).

Connect the Jaguar Land Rover-approved diagnostic equipment to the vehicle and begin a new session.
NOTE: The Jaguar Land Rover-approved diagnostic equipment will read the correct Vehicle Identification Number (VIN) for the current vehicle and automatically take the vehicle out of Transit mode (if required).

Follow all on-screen instructions.
Select 'H228 - X590 Software Enhancement Program' from the campaigns menu.
Follow all on-screen instructions to complete the task.
Only if required: set the vehicle to Transit mode.
When all tasks are finished, exit the current session.
Disconnect the diagnostic equipment and battery support unit from the vehicle.