XCL IMC - Polar Switch Issue (SSM74490)
Publication date: 2019-07-26Reference number: SSM74490
XCL IMC - INTERMITTENT LOSS OF AUDIO
TECHNICAL SERVICE BULLETIN
Reference Number(s): SSM74490, Date of Issue:
October 14, 2019
| LAND ROVER: | E-PACE/X540; F-PACE/X761; F-TYPE/X152; I-PACE/X590; XE/X760; XF/X260; XJ/X351 |
| SERVICE CATEGORY: | Electrical |
ISSUE
Customers may report that no audio can be heard in the vehicle. Examples of this may include:
- No infotainment audio
- No audio from Park Aid
- No audio from Rear Seat Entertainment
Customers with Telematics fitted may also report that internet connectivity is inoperative.
CAUSE
Currently under investigation by JLR engineering.
ACTION
If the customer reports any of the above issues, please carry out following steps:
-
CAUTION: This procedure requires a minimum of Pathfinder 239 loaded or later.
-
NOTE: The Jaguar Land Rover (JLR) approved diagnostic equipment will read the Vehicle Identification Number (VIN) for the vehicle and automatically take the vehicle out of 'Transportation mode' if required.
- Connect the JLR approved battery support unit.
- Connect the JLR approved diagnostic equipment to the vehicle and begin a new session.
- Follow the JLR approved diagnostic equipment prompts.
- Run Autoscan and export pdf
- On homescreen, press on left of the clock for 10 seconds and go into engineering screen. Scroll down on the system information, 'Feature not fitted' will be updated against polar switch firmware.
- Check part numbers for AAM and ISC (If fitted)
- If the AAM and ISC part numbers cannot be read, please raise a FRED case for IMC (Infotainment Master Controller) replacement.
Markets Affected:
All Markets
Models Affected:
JAGUAR
XCL 16/17/18/19/20 MY vehicles