DTC B116D-97: SOS On Call Keypad - Component or system operation obstructed or blocked: Action

WARNING: This page is about a different car, the 2018 Jaguar XE and 2017 Jaguar XE. However, it is still accessible from the selected car via links, so may be relevant.

NOTE:

Switch signals are blocked following false or repeated operation.
This DTC will cause the warning "SOS limited functionality" to be displayed on the instrument cluster

Refer to the appropriate SYSTEM WIRING DIAGRAMS information and check the telematic switchpack breakdown/emergency call switch signal circuit for short circuit to ground, short circuit to power, open circuit, high resistance
Test the operation of the telematic switchpack breakdown/emergency call switches. Install a new telematic switchpack as necessary