Check Customers Phone Compatibility Using The Jaguar Website (SSM44191)

Publication date: 2010-04-27
Reference number: SSM44191

CHECK CUSTOMERS PHONE COMPATIBILITY USING THE JAGUAR WEBSITE

TECHNICAL SERVICE BULLETIN

Reference Number(s): SSM44191, Date of Issue: April 27, 2010

JAGUAR:	X250/XF; X200/S-TYPE; X400/X-TYPE; X150/XK; X351/XJ; X350/XJ; X308/XJ V8
SECTION:	Electrical

SYMPTOM

205000 Electrical Accessories

Issue

A number of Bluetooth Phone modules are being replaced due to ' Unable to Pair', ' No Phonebook' and ' Loss of connection' issues. When tested by the supplier, these modules often pass test with no fault found. The majority of these cases are due to the incompatibility of the customer's phone and not a vehicle fault.

Action

This SSM is to inform dealers of how to check the compatibility of a customer's phone and assist in determining the customer's phone software level. To save un-necessary visits by the customer to the dealer, the dealer should advise the customer to check his/her phone on the Jaguar website. To check phone compatibility please follow the instructions below:-

Go to www.jaguar.com

CONTENT

Select "Continent" (Europe, Asia etc)

Select "Country"

Select "Owner Support"

Select "Bluetooth"

Select "Visit Jaguar Bluetooth connectivity centre"

Select the vehicle model

Enter the last 6 digits of the VIN (Vehicle Identification Number)

Enter the phone details on the drop down menus

NOTE: If it is necessary to investigate an issue further, it is essential the customer's phone is the phone used to try to replicate the fault. Different phones have different levels of compatibility and the issue may be with the phone or its software level and not the vehicle. Once the issue has been replicated, the Bluetooth module should be checked against a phone which is known to be compatible. Replacing the Bluetooth phone module will give no improvement in connectivity if the customer's phone is not compatible.