Radio Exchange Program (WB00-L007)

RADIO EXCHANGE PROGRAM

TECHNICAL SERVICE BULLETIN

SERVICE INFORMATION

This bulletin has been developed to provide you with the 2001 Radio Exchange Matrix. In addition we are providing the general policies and procedures relative to the Radio Exchange Program. For complete details refer to Section 7 of the Isuzu Service Policies and Procedures Manual Dated 06/00.

Once you have performed the pertinent troubleshooting steps and have determined a radio exchange chassis needs to be ordered you will need to ensure the following.

1. If troubleshooting procedures determine a problem with the radio, contact the radio manufacturer, by phone or facsimile and provide the following information:
   • Dealer name, address and Isuzu dealer code number
   • Dealer R.O. number
   • VIN
   • Delivery date.
   • Vehicle mileage.
   • Radio Chassis Model (refer to applicable audio chart).
   • Accurate description of problem (i.e. cassette won't eject; no illumination; poor sound quality; etc.)
   • Customer's name and address.

   Do not remove the defective unit until the replacement unit has been received. 

2. After the replacement radio is received from the radio manufacturer, notify the customer for installation of the exchange unit. A Return Label and Claim invoice will arrive with the replacement radio. If the customer does not return to have their radio replaced within 30 days, return the exchange unit to the manufacturer, using the procedure outlined for radio return.
3. Verify that the model number is the same on the defective unit, the exchange unit, AND on the claim invoice before installing the exchange unit.  If the model numbers do not  match, notify the radio manufacturer immediately.

   After installation of the exchange unit, the defective unit should be packed in the same manner the exchange unit was received. Enclose a copy of the claim invoice with the defective unit.

   Incorrect and/or damaged radios received by the manufacturer will be returned to the dealer and a charge back issued. Liquid spill, attempted theft, modifications and units tampered with by unauthorized personnel are not warrantable  .

4. Using the return label provided by the radio manufacturer, return the defective unit to the radio manufacturer as outlined on the claim invoice. Defective units must be returned to the radio manufacturer UPS Ground, within thirty (30) days of the exchange unit original shipment date. 

   Charge backs will be processed for units outstanding over thirty (30) days and will appear on the Dealer's Monthly Accounting Statement. Delinquent units returned after a charge back has been processed will be returned to the dealer with the charge back considered final. 

   Do not return the radio to American Isuzu Motors Inc. 

5. Genuine Isuzu CD players/changers were designed for use with compact discs bearing the Compact Disc Digital Audio Symbol. It is important that the customer always use the discs bearing this symbol in their vehicle's CD player/changer. Discs bearing the Compact Disc Recordable (CD-R) or the Compact Disc Rewriteable (CD-RW) symbols may not  play in these CD players/changers.
6. Reimbursement of labor and shipping charges (sublet RF) for replacement and return of defective radio units should be requested on a normal warranty claim submitted through the Isuzu ICS system.

   Compliance with the radio exchange program is essential to the New Car Limited Warranty. Claims submitted for the cost of new radios are not in compliance with the radio exchange program and are not eligible for warranty reimbursement.

If you have any questions regarding the 2001 Radio Exchange Program, contact your local Zone Service Manager, Dealer Support Manager or Regional Office for further assistance.

After the appropriate personnel have reviewed and initialed this bulletin, file in Section 16 of the Service Policy and Procedures Manual.

CLARION CORPORATION OF AMERICA - RADIO MODEL NUMBERS

Model #	Description	99	00-01
PI9933MA	AM/FM Electronic Tuning Cassette w/4 Speakers	X	---
PI2113UB	CD Player, Single Disc Deck	X	---
PI9993MD	AM/FM Electronic Tuning Cassette	---	X

Model #	Description	99	00
PI9933MA	AM/FM Electronic Tuning Cassette w/4 Speakers	X	---
PI2113UB	CD Player, Single Disc Deck	X	---
PI9993MD	AM/FM Electronic Tuning Cassette	---	X

Model #	Description
PI9993MD	AM/FM Electronic Tuning Cassette

Clarion Radio Factory Service

661 W. Redondo Beach Blvd.

Gardena, CA 90247

Toll Free # (800) 347-8933

FUJITSU TEN CORPORATION - RADIO MODEL NUMBERS

4 digit code	Model	Description	99	00	01
4910	113001- 49100151	CD Player	---	X	X
5070	113001- 50700151	6 disc in dash CD changer	X	---	---
5170	113001- 5070D101	6 disc in dash CD changer	---	X	---
9890	121001- 98900101	AM/FM/Logic Combo w/CDCC	X	---	---
4760	113001- 47600151	CD Player	X	---	---
2300	122001- 23000101	AM/FM/Logic Combo w/CDCC	---	X	X
2320	122001- 23200101	AM/FM/Logic Combo w/CDCC	---	X	X
3340	113001- 57600151	6 disc in dash CD changer	---	---	X

4 digit code	Model	Description	99	00	01
9450	121001- 94500101	AM/FM/Logic Combo w/CDCC	X	---	---
4910	113001- 49100151	CD Player	X	X	X
5070	113001- 50700151	6 disc in dash CD changer	X	---	---
5170	113001- 5070D101	6 disc in dash CD changer	---	X	---
4760	113001- 47600151	CD Player	X	---	---
2350	122001- 23500101	AM/FM/Logic Combo w/6 Disc in dash	---	X	---
2490	122001- 24900101	AM/FM/Logic Combo w/CDCC	---	X	X
5760	122001- 23510101	AM/FM/Logic Combo w/6 Disc in dash	---	---	X
3340	113001- 57600151	6 disc in dash CD changer	---	---	X
3580	122001- 35800101	AM/FM/Logic Combo w/CDCC	---	---	X

4 digit code	Model	Description
3580	122001- 35800101	AM/FM/Logic Combo w/CDCC

4 digit code	Model	Description
5170	113001- 5070D101	6 disc in dash CD changer
2490	122001- 24900101	AM/FM/Logic Combo w/CDCC

4 digit code	Model	Description	99	00	01
5070	113001- 50700151	6 disc in dash CD changer	X	---	---
1930	122001- 19600101	AM/FM/Logic Combo w/CDCC	---	X	X
n/a	122001- 25600101	AM/FM/Logic Combo w/CDCC	---	---	X

Fujitsu Ten Cooperation of America

19600 So. Vermont Ave.

Torrance, CA 90502

Toll Free Phone & FAX Numbers

(800) 237-5413 8:30am - 5:00pm EST

(800) 438-5410 FAX #