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Software Updates For Infotainment Issues (ITB18-040C)

Publication date: 2019-09-06
Reference number: ITB18-040C
Supersedes refnos: ITB18-040A, ITB18-040B

SOFTWARE UPDATES FOR INFOTAINMENT ISSUES

SOFTWARE UPDATES FOR INFOTAINMENT ISSUES

SERVICE CAMPAIGN BULLETIN

Reference Number(s): ITB18-040C, Date of Issue:  September 06, 2019
INFINITI: 2016-2018 Q50; 2016-2018 Q50 Hybrid; 2017-2018 Q60; 2018 Q70; 2018 Q70 Hybrid; 2017-2018 QX30; 2017-2018 QX60; 2017-2018 QX60 Hybrid; 2018 QX80
CLASSIFICATION: EL18-023C
APPLIED VEHICLES: 2016-2018 Q50 (V37); 2016-2018 Q50 Hybrid (V37); 2017-2018 Q60 (V37); 2018 Q70 (Y51); 2018 Q70 Hybrid (Y51); 2017-2018 QX30 (H15); 2017-2018 QX60 (L50); 2017-2018 QX60 Hybrid (L50); 2018 QX80 (Z62)
NOTE: This bulletin has been amended. See AMENDMENT HISTORY  on the last page. Discard all previous versions of this bulletin.

APPLIED VEHICLES

2016-2018 Q50 (V37)

2016-2018 Q50 Hybrid (V37)

2017-2018 Q60 (V37)

2018 Q70 (Y51)

2018 Q70 Hybrid (Y51)

2017-2018 QX30 (H15)

2017-2018 QX60 (L50)

2017-2018 QX60 Hybrid (L50)

2018 QX80 (Z62)

IF YOU CONFIRM

Any one or a combination of the following on an applied vehicle:

ACTION

  1. To confirm an update applies to the Display Control Unit (DCU) of the vehicle being worked on, you MUST  refer to page 4, step  8, AND  page 14, Figure 19 in the SERVICE PROCEDURE  .
    IMPORTANT: Confirmation is determined by performing the following two steps.
    1. Comparing the DCU part number with those listed in Table A  on page 5,

      AND 

    2. Verifying new software is required as shown on page 14, Figure 19.
  2. If this bulletin applies, update the DCU software.
    • See REQUIRED SPECIAL TOOL  on page 2.
      NOTE: The updated software resolves the items above along with improving software stability.
IMPORTANT: The purpose of ACTION  (above) is to give you a quick idea of the work you will be performing. You MUST closely follow the entire SERVICE PROCEDURE  as it contains information that is essential to successfully completing this repair.

REQUIRED SPECIAL TOOL

G12672396

SERVICE PROCEDURE

Check the DCU (P/N) 

IMPORTANT: Before starting, make sure:
  • ASIST is connected to the Internet.
  • ASIST on the CONSULT PC has been synchronized (updated) to the current date.
  1. Connect the CONSULT PC and plus VI to the vehicle.
  2. Start CONSULT-III plus (C-III plus).
  3. Turn ON the ignition.
  4. Wait for the plus VI to be recognized/connected.
    • The serial number will display when the plus VI is recognized/connected.
  5. Select Diagnosis (One System). 
    G12672397
  6. Select MULTI AV. 
    G12672398
  7. Select the ECU Identification  tab.
  8. When the screen in Figure 4 displays, confirm this bulletin applies as follows:
    1. Write down the ECU PART NUMBER  on the repair order.
      NOTE: This is the current DCU part number (P/N).
      G12672399
    2. Compare the P/N written down to the P/Ns in the CURRENT DCU PART NUMBER  column in Table A  on the next page.
      • If there is a match, proceed to step  9 on page 6.
      • If there is not a match, DCU updating does not apply. Refer to ASIST for further diagnosis.
    TABLE A

    MODEL MODEL YEAR CURRENT DCU PART NUMBER: 28387-
    Q50 and Q50 Hybrid 2016 4HK0A, 4HK2A
    4HK0C, 4HK2C
    2017 4HK0D, 4HK2D
    4HK1A, 4HK3A
    2018 4HK4A, 4HK5A
    4HK4B, 4HK5B
    Q60 2017 4HK0B, 4HK2B
    4HK1A, 4HK3A
    2018 4HK4A, 4HK5A
    4HK4B, 4HK5B
    Q70 and Q70 Hybrid 2018 6GY01, 6GY1A
    6GY0B, 6GY1B
    6GY0E, 6GY1E
    5ZA0D
    9PB0E
    QX30 2017 4DL0A, 4DL1A, 4DL2A, 4DL3A, 4DL6A, 4DL7A
    2018 4DL4A, 4DL5A, 4DL8A, 4DL9A
    QX60 and QX60 Hybrid 2017 5ZA0A, 5ZA0B
    9PB0A, 9PB0D
    2018 6GY0A, 6GY0B, 6GY0E
    6GY1A, 6GY1B, 6GY1E
    QX80 2018 6GY0A, 6GY0B, 6GY0E
    6GY1A, 6GY1B, 6GY1E
    5ZA0D
    9PB0E

    Update the Display Control Unit 

    IMPORTANT: Before starting, make sure:
    • ASIST is connected to the Internet.
    • ASIST has been synchronized (updated) to the current date.
  9. Insert special tool USB drive J-52727 to an ASIST Station.

    HINT:  Special tool USB drive J-52727 is the only one approved for use with this procedure.

  10. Open ASIST.
  11. Select Specialty Tools  , and then select Infotainment Software Updates  .
    G12672400
  12. Select the check box next to the correct update software package based on Table B  below (see Figure 6).

    HINT:  Use the scroll bar, if needed, to find the correct update software package.

    NOTE: Failure to select the correct update software package may result in needing to replace the DCU.

    HINT:  Replacement of an incorrectly updated DCU is not covered under warranty.

    TABLE B

    MODEL AUDIO SYSTEM DESCRIPTION
    2017-2018 QX60, 2017-2018 QX60 Hybrid, 2018 Q70, 2018 Q70 Hybrid, and 2018 QX80 CD capable(1) IT5001
    2017-2018 QX60, 2017-2018 QX60 Hybrid, and 2018 QX80 Rear Entertainment system with CD and DVD capability(1) IT5002
    2016-2018 Q50, 2016-2018 Q50 Hybrid, and 2017-2018 Q60 CD capable IT5003
    2017-2018 QX30 CD capable(1) IT5005
    (1) If you are unsure which audio system the vehicle is equipped with, insert a DVD into the instrument panel mounted AV control unit. With CD only audio systems, an error message will display on the screen. In CD/DVD capable systems, the DVD will work.
  13. Use the drop-down menu and select the location of the USB drive that was inserted in step  9.

    HINT:  The Description  section in Figure 6 may show differently than your C-III plus screen.

    G12672401
  14. Select Download  , and then wait for the download to complete.
  15. Select OK  .
    G12672402
  16. Once the transfer is complete, safely remove the USB drive from the ASIST Station.
    1. From the PC toolbar, select the Safely Remove Hardware  icon.
      • The icon is on the toolbar, or to be found after selecting the arrow.
    2. Select the USB drive to be removed, and then remove the USB drive from the ASIST Station.
    NOTE: Follow the steps to safely remove the USB drive. If not followed, the USB drive may corrupt the infotainment update software.
    • If you are not familiar with the process of safe USB drive removal, ask for assistance at your dealer.
    G12672403
  17. Close all ASIST Infotainment Software Update  screens.
  18. Start the engine, and then wait 60 seconds for the system to load.

    HINT:  The engine needs to idle for the duration of the update to retain battery charge.

  19. Open the Settings Menu, and then select Bluetooth  .
    • The Settings  menu is accessed with the hard button located under the display.
    G12672404
  20. Select Connect Device  from the Bluetooth Settings  menu.

    HINT:  If no connected devices are present, Figure 16 (page 12) will display.

    G12672405
  21. Check for devices in the Device List: 
    • YES  , one or more devices are listed: Select a device, and then proceed to step 22.
    • NO  , there are no listed devices: Skip to step  24.
    IMPORTANT: All paired (listed) devices must be  deleted before proceeding to step  24.
    G12672406
  22. Select Delete  and confirm the screens in Figure 13 and then Figure 14 are displayed.
    G12672407

    HINT:  The following screens will be displayed while a paired device is being deleted.

    • The first screen will show "Deleting..." followed by the device name.
      G12672408
    • The second screen will show information regarding repairing the Bluetooth® device.
      G12672409
  23. Check for additional devices in the Device List: 
    • YES  , there are more listed devices: Perform steps  21 and  22 until all listed devices are deleted.
    • NO,  there are no listed devices: Proceed to step 24.
    IMPORTANT: All paired (listed) devices must be  deleted before proceeding to step 24.
    G12672410
    • Figure 16 will be displayed when all listed devices have been deleted.
      G12672411
  24. Insert the USB drive with infotainment update software into the vehicle's USB media port  (see Figure 17).
    • Do not remove  the USB drive during the update to the vehicle until instructed.

    HINT:  Charging ports are marked in the vehicle with a "lightning bolt" symbol.

    NOTE: Do not insert the USB drive into a charging port  . If used, the update software and/or USB drive may become damaged. Only insert the USB drive in a USB media port.
    G12672412
    G12672413
  25. Wait approximately 10-30 seconds for the screen in Figure 19 or Figure 20 to appear.
    • If the screen shown in Figure 19 appears, proceed to step 26 below.
    • If the screen shown in Figure 20 appears, then no software update is available. Refer to ASIST for further diagnostic information.
    G12672414
    G12672415
  26. Select Yes  to begin the software update.
  27. Wait for the update to complete.
    • Follow the on-screen instructions while waiting.

      HINT:  The update lasts 10-70 minutes.

    G12672416
  28. Once the update is complete, remove the USB drive, and then select Restart.
    G12672417
    NOTE: Steps 29- 32 must be completed. If they are not completed, the update may become corrupted.
  29. Allow the reboot to complete (2-5 minutes after selecting Restart).
  30. Once the reboot has completed, turn OFF the engine, and then wait three (3) minutes.
  31. Start the engine and allow the vehicle to run for two (2) minutes.
  32. Turn OFF the engine.

CLAIMS INFORMATION

Submit a Primary Part (PP) type line claim using the following claims coding 

CLAIMS INFORMATION

DESCRIPTION PFP OP CODE SYM DIA FRT
Perform Software Update (1) RX6SAA ZE 32 0.5
(1) Reference the Electronic Parts Catalog (EPC), and use the Display Control Assy (28387-*****) as the Primary Failed Part (PFP).

AMENDMENT HISTORY

AMENDMENT HISTORY

PUBLISHED DATE REFERENCE DESCRIPTION
December 2, 2018 ITB18-040 Original bulletin published
December 19, 2018 ITB18-040a Amended to add Bluetooth® device deletion procedure
March 19, 2019 ITB18-040b Added part numbers to Table A  , added Figure 20, and modified the ACTION  statement on page 1
September 6, 2019 ITB18-040c SERVICE PROCEDURE  amended throughout
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