Voluntary Service Campaign 2018 Q60 Sport; Power Steering Control Module Reprogramming (ITB18-004)

VOLUNTARY SERVICE CAMPAIGN 2018 Q60 SPORT; POWER STEERING CONTROL MODULE REPROGRAMMING

SERVICE CAMPAIGN BULLETIN

INTRODUCTION

Infiniti is conducting this voluntary service campaign on certain specific model year 2018 Q60 Sport and 2018 Q60 Red Sport vehicles equipped with Rear Wheel Drive (RWD) to reprogram the power steering control module. This service will be performed at no charge to the customer for parts or labor.

IDENTIFICATION NUMBER

Infiniti has assigned identification number P8301 to this campaign. This number must appear on all communication and documentation of any nature dealing with this campaign.

DEALER RESPONSIBILITY

Retailers are to repair vehicles falling within range of this campaign that enter the service department. This includes vehicles purchased from private parties, vehicles presented by transient (tourists) owners, and vehicles in a Retailer's inventory.

SERVICE PROCEDURE

1. Open the driver door.
   IMPORTANT: The "Shipping Mode" must be turned OFF  (White Storage Switch PUSHED-IN  ) to complete the power steering control module reprogramming.
2. Verify the vehicle is out of "Shipping Mode".
   1. Remove the fuse box cover on the driver side dash side finisher.
   2. Push-in the Storage switch (white square button).
3. Connect the plus Vehicle Interface (plus VI) to the vehicle.
   • Make sure to use the correct VI for C-III plus (plus VI).
     CAUTION: Make  sure the plus VI is securly connected. If the plus VI connection is loose during reprogramming, the process will be interrupted and the Power Steering Control Module may be damaged  .
4. Connect the AC Adaptor to the CONSULT PC.
   CAUTION: Be sure to connect the AC Adaptor. If the CONSULT PC battery voltage drops during reprogramming, the process will be interrupted and the Power Steering Control Module may be damaged  .
5. Connect the GR8 (battery charger) to the vehicle 12V battery.
   • Set the GR8 to the ECM power supply mode.
     CAUTION: Be sure the battery charger is connected securely to the battery. Make sure the battery voltage stays between 12.0V and 15.5V  during reprogramming. If the battery voltage goes out of this range during reprogramming, the Power Steering Control Module may be damaged  .
6. Turn OFF all external Bluetooth® devices (e.g., cell phones, printers, etc.) within range of the CONSULT PC and the VI.
   CAUTION: Make sure to turn OFF all external Bluetooth® devices. If Bluetooth® signal waves are within range of the CONSULT PC and the VI during reprogramming, reprogramming may be interrupted and the Power Steering Control Module may be damaged  .
7. Turn the ignition ON with the engine OFF.
   • The engine must not start or run during the reprogramming procedure. 
8. Turn OFF all vehicle electrical loads such as exterior lights, interior lights, HVAC, blower, rear defogger, audio, NAVI, seat heater, steering wheel heater, etc.
   IMPORTANT: Make sure to turn OFF all vehicle electrical loads. Make sure the battery voltage stays between 12.0V and 15.5V  during reprogramming. If the battery voltage goes out of this range during reprogramming, the Power Steering Control Module may be damaged  .
9. Turn ON the CONSULT PC.
10. Select CONSULT-III plus (open C-III plus).
11. Wait for the plus VI to be recognized.
    • The Serial number will display when the plus VI is recognized.
12. Verify CONSULT-III plus is updated to version 73.50 or higher  .
13. Select Diagnosis (All Systems)  .
14. Check for DTCs.
    • If there are any DTCs other than EPS/DAST 3 DTCs; diagnose, perform repairs, and erase DTCs before  continuing.
    • If only EPS/DAST 3 DTCs are stored, select ERASE.
    • If no DTCs are stored, continue to the next step.
15. Return to the home screen; select Home  and then Yes  .
16. Select Re/programming, Configuration  .
17. Use arrows (if needed) to view and read all precautions.
18. Check the box confirming the precautions have been read.
19. Select Next  .
20. If the screen in Figure 10 displays, select Automatic Selection (VIN)  .
    • If the screen in Figure 10 does NOT display, skip to Step 21.
21. Make sure VIN or Chassis #  matches the vehicle's VIN.
22. If the correct VIN is displayed, select Confirm  .
23. Select Confirm  .
24. Select EPS/DAST 3  .
25. Select Reprogramming  .
26. When you get to the screen shown in Figure 15, confirm reprogramming is needed as follows:
    1. Find the Power Steering Control Module Part Number  and write it on the repair order.
       NOTE: This is the current Part Number (P/N).
    2. Compare the P/N you wrote down to the numbers in the Current Power Steering Control Module Part Number  column in Table A  below.
    • If there is a match  , continue with the reprogramming procedure.
    • If there is not a match  , reprogramming is not needed or it has already been done. Confirm this campaign applies to the vehicle you are working on.
    MODEL DESCRIPTION
    
    

    MODEL	CURRENT POWER STEERING CONTROL MODULE PART NUMBER: 28500 -
    2018 Q60 Sport	5CA2C

27. Select Save  .
28. Use arrows (if needed) to view and read all precautions.
29. Check the box confirming the precautions have been read.
30. Select Next  .
31. Read the Current Part Number  and Part Number After Reprogramming  . They should be different.
32. Select Next  .
    IMPORTANT: If you get the screen shown in Figure 18 and it is blank (no reprogramming listed), it means there is no matching power steering control module reprogramming available for this vehicle (Power Steering Control Module Reprogram is not needed)  .
33. Make sure OK  is highlighted green (battery voltage must be between 12.0 and 15.5 Volts  ).
34. Select Next  .
    IMPORTANT: Battery voltage must stay between 12.0 and 15.5 Volts  during reprogramming or Power Steering Control Module reprogramming may be interrupted and Power Steering Control Module may be damaged.
35. Make sure OK  is highlighted green for all Judgements then select Start  .
36. Select USA/CANADA Dealers  .
37. Select OK  .
    NOTE:

    • The above screen may not display if the CONSULT PC has remained ON since the last reprogramming.
    • If the CONSULT PC is not connected to the Internet, the screen in Figure 21A will display.
38. Enter Username and Password.
    • Before reprogramming will start, you will be required to enter your User Name and Password.
    • The CONSULT PC must be connected to the Internet (Wi-Fi or cable).
      • If you do not know your User Name and Password, contact your Service Manager.
39. Select Submit  .
    • There will be a short pause while the username and password are authenticated.
    • Once authentication completes, power steering control module reprogramming will automatically begin and the screen in Figure 23 on the next page will be displayed.
40. Wait for both progress bars to complete.
41. When the screen in Figure 24 displays, the reprogramming is complete.
    NOTE: If the screen in Figure 24 does not  display (indicating that reprogramming did not  complete), refer to the information on the next page.
42. Disconnect the battery charger from the vehicle.
43. Select Next  .
    NOTE: Additional steps, page 20, are required before C-III plus will provide the final reprogramming confirmation report.

    If reprogramming does not complete and the "!?" symbol displays as shown in Figure 25: 

    • Check battery voltage (12.0 - 15.5V).
    • Ignition is ON.
    • External Bluetooth® devices are OFF.
    • All electrical loads are OFF.
    • Select Retry and follow the on screen instructions. 
    NOTE: Retry may not go through on first attempt and can be selected more than once.

    If reprogramming does not complete and the "X" symbol displays as shown in Figure 26: 

    • Do not disconnect the plus VI or shut down C-III plus if reprogramming does not complete. 
    • Check battery voltage (12.0 - 15.5V).
    • CONSULT A/C adapter is plugged in.
    • Ignition is ON.
    • Transmission in Park.
    • All C-III plus / plus VI cables are securely connected.
    • All C-III plus updates are installed.
    • Select Home, and then restart the reprogram procedure from the beginning. 
44. Erase all DTCs  as follows:
    1. Turn the ignition OFF.
    2. Turn the Ignition ON.
    3. Wait for DTC erase to complete.
45. Verify the before and after part numbers are different.
46. Print a copy of this screen (Figure 28) and attach it to the repair order for warranty documentation.
    NOTE: If you cannot print the below screen:

    1. Select Screen Capture.
    2. Name the file.
    3. Save the file in My Documents.

    • A copy of the screen is now saved in the CONSULT PC. It can be retrieved and printed at a later time.
47. Select Confirm  .
48. Close C-III plus.
49. Turn the ignition OFF.
50. Disconnect the plus VI from the vehicle.
51. If the vehicle is unsold (still in retailer inventory), turn ON "Shipping Mode".
    • PULL-OUT  the Storage Switch (white square button, see Step  2).
52. Re-install the fuse box cover.

CLAIMS INFORMATION

Submit a Campaign (CM) line claim using the following claims coding: 

CAMPAIGN ("CM") ID	DESCRIPTION	OP CODE	FRT
P8301	Reprogram Power steering control module	P83010	0.5 hrs.