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Symptom Table

WARNING: This page is about a different car, the 2011 Nissan Leaf. However, it is still accessible from the selected car via links, so may be relevant.
SYMPTOM CHART

Symptoms Check items Solution
Immediate charge cannot be performed. There is no power coming from the outlet. Confirm that there has not been a power failure. Make sure the breaker is on. If an outlet with a timer device installed is used, power will only be available at the time set by the timer.
The outlet plug is not connected correctly. Confirm the outlet plug is connected correctly.
The charge connector is not connected correctly. Confirm the charge connector is connected correctly.
Power switch is in the ON position. Before charging, place power switch in the OFF position.
Both the normal charge connector and the quick charge connector are connected. Disconnect a connector of normal charge connector or quick charge connector.
NOTE: Normal charge and quick charge cannot perform at the same time.
Timer charge has been set. Push immediate charging switch.
The Li-ion battery is already fully charged. No action.
NOTE: Charging can not be performed if the Li-ion battery is already fully charged. Charging automatically stops if the Li-ion battery is fully charged.
The temperature of the Li-ion battery is too hot or too cold to charge. Confirm the Li-ion battery temperature in combination meter.
NOTE: If the meter indicates the Li-ion battery is too hot (red zone) or too cold (blue zone), charging is not performed.
The 12V battery is discharged. Charge the 12V battery.
The vehicle has a malfunction. Check self-diagnostic result in on-board charger.
Timer charge cannot be performed. There is no power coming from the outlet. Confirm that there has not been a power failure. Make sure the breaker is on. If an outlet with a timer device installed is used, power will only be available at the time set by the timer.
The outlet plug is not connected correctly. Confirm the outlet plug is connected correctly.
The charge connector is not connected correctly. Confirm the charge connector is connected correctly.
Power switch is in the ON position. Before charging, place power switch in the OFF position.
Both the normal charge connector and the quick charge connector are connected. Disconnect a connector of normal charge connector or quick charge connector.
NOTE: Normal charge and quick charge cannot perform at the same time.
The Li-ion battery is already fully charged. No action
NOTE: Charging cannot be performed if the Li-ion battery is already fully charged. Charging automatically stops if the Li-ion battery is fully charged.
The temperature of the Li-ion battery is too hot or too cold to charge. Confirm the Li-ion battery temperature in combination meter.
NOTE: If the meter indicates the Li-ion battery is too hot (red zone) or too cold (blue zone), charging is not performed.
The 12V battery is discharged. Charge the 12V battery.
The vehicle has a malfunction. Check self-diagnostic result in on-board charger.
The EVSE is not connected. Connect the EVSE.
Charging does not start because the timer charge start time and end time are set and the current time is before the set start time. Confirm when the timer charge time is set to start charging. Change the timer charge setting to the desired charge time.
Charging does not start because only the timer charge start time is set and the current time is after the set start time. Confirm when the timer charge time is set to start charging. Change the timer charge setting to the desired charge time.
Charging does not start because only the timer charge end time is set and the current time is after the set end time. Confirm when the timer charge time is set to start charging. Change the timer charge setting to the desired charge time.
Charging does not start because the charge amount has been set to 80% and the Li-ion battery is already charged to more than 80%. Confirm the charge percentage set in the timer charge. Change the charging percentage the desired charge setting.
The time on the clock is wrong. Confirm that the date and time shown on the timer charge screen are the same as the clock on the navigation display.
NOTE: If the 12V battery terminal is disconnected, the time setting must be updated. There must be a GPS signal to adjust the timer setting clock.
The immediate charging switch has been pressed. Check immediate charging switch.
Timer charge has not been set. Set the timer charge schedule.
Remote charge cannot be performed. There is no power coming from the outlet. Confirm that there has not been a power failure. Make sure the breaker is on. If an outlet with a timer device installed is used, power will only be available at the time set by the timer.
The outlet plug is not connected correctly. Confirm the outlet plug is connected correctly.
The charge connector is not connected correctly. Confirm the charge connector is connected correctly.
Power switch is in the ON position. Before charging, place power switch in the OFF position.
Both the normal charge connector and the quick charge connector are connected. Disconnect a connector of normal charge connector or quick charge connector.
NOTE: Normal charge and quick charge cannot perform at the same time.
The Li-ion battery is already fully charged. No action
NOTE: Charging can not be performed if the Li-ion battery is already fully charged. Charging automatically stops if the Li-ion battery is fully charged.
The temperature of the Li-ion battery is too hot or too cold to charge. Confirm the Li-ion battery temperature in combination meter.
NOTE: If the meter indicates the Li-ion battery is too hot (red zone) or too cold (blue zone), charging is not performed.
The 12V battery is discharged. Charge the 12V battery.
The vehicle has a malfunction. Check self-diagnostic result in on-board charger.
The EVSE is not connected. Connect the EVSE.
Communication with the vehicle cannot be established. Confirm that there is a cellular signal in your location. Remote charge can not be started unless the web enabled smart phone can connect to the intenet.
Confirm that there is a cellular signal at the vehicle location.
The vehicle is left standing for long time.
NOTE: If the power switch is in the OFF position for more than 2 weeks, the remote charge is not performed.
Normal charge stops in the middle of charging. There is no power coming from the outlet. Confirm that there has not been a power failure. Make sure the breaker is on. If an outlet with a timer device installed is used, power will only be available at the time set by the timer.
The EVSE has been disconnected. Check that the EVSE has not been disconnected.
The release switch has been pressed. Release the release switch.
NOTE: If the charge connector button is pressed for a long period of time, charging will be stopped.
Timer charge end time has been reached. perform normal charge (immediate charge).
NOTE: When timer charge is set and the charge end time is reached, charging will be stopped, even if the Li-ion battery is not fully charged.
The temperature of the Li-ion battery is too hot or too cold to charge. Confirm the Li-ion battery temperature in combination meter.
NOTE: If the meter indicates the Li-ion battery is too hot (red zone) or too cold (blue zone), charging is not performed.
The vehicle has a malfunction. Check self-diagnostic result in on-board charger.
Quick charge cannot be performed. The charge connector is not connected correctly. Check that the charge connector is connected correctly and that it is locked.
The self-diagnostic function of the quick charger detects a isolation error. B2802 QUICK CHARGER 
Power switch is in the ON position. Before charging, place power switch in the OFF position.
Both the normal charge connector and the quick charge connector are connected. Disconnect a connector of normal charge connector or quick charge connector.
NOTE: Normal charge and quick charge cannot perform at the same time.
The Li-ion battery is already fully charged. No action
NOTE: Charging can not be performed if the Li-ion battery is already fully charged. Charging automatically stops if the Li-ion battery is fully charged.
The temperature of the Li-ion battery is too hot or too cold to charge. Confirm the Li-ion battery temperature in combination meter.
NOTE: If the meter indicates the Li-ion battery is too hot (red zone) or too cold (blue zone), charging is not performed.
The 12V battery is discharged. Charge the 12V battery.
The vehicle has a malfunction. Check self-diagnostic result in on-board charger.
The power switch of the quick charger is off. Check the power switch of the quick charger.
Quick charge stops in the middle of charging Both the normal charge connector and the quick charge connector are connected. Disconnect a connector of normal charge connector or quick charge connector.
NOTE: Normal charge and quick charge cannot perform at the same time.
The temperature of the Li-ion battery is too hot or too cold to charge. Confirm the Li-ion battery temperature in combination meter.
NOTE: If the meter indicates the Li-ion battery is too hot (red zone) or too cold (blue zone), charging is not performed.
The vehicle has a malfunction. Check self-diagnostic result in on-board charger.
Charging is stopped by the quick charge timer. Perform quick charge again (as needed).
NOTE: Charging will stop depending on the timer function setting of the quick charger.
Perform quick charge again (as needed).
NOTE: Charging will stop depending on the timer of the vehicle.
Charging stops at 90% capacity. Perform quick charge again (as needed).
NOTE: When charging has been started when the Li-ion battery remaining energy is less than half, charging will stop when the energy reaches 90%.
The power supply for the quick charger is off. Check whether the power supply for the quick charger is off.
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