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Voluntary Service Campaign 2011 QX56 Vehicle Dynamic Control (VDC) Reprogramming (ITB11-031A)

Publication date: 2011-05-25
Reference number: ITB11-031A

VOLUNTARY SERVICE CAMPAIGN 2011 QX56 VEHICLE DYNAMIC CONTROL (VDC) REPROGRAMMING

VOLUNTARY SERVICE CAMPAIGN 2011 QX56 VEHICLE DYNAMIC CONTROL (VDC) REPROGRAMMING

SERVICE CAMPAIGN BULLETIN

Reference Number(s): ITB11-031a, Date of Issue:  May 25, 2011
INFINITI: 2011 QX56 (Z62)
CAMPAIGN ID #:: P1217
NOTE: This bulletin has been amended. The Introduction has been amended. Please discard previous copies.
Check Service Comm to confirm campaign eligibility

INTRODUCTION

Infiniti has recently developed a Vehicle Dynamic Control (VDC) programming enhancement specific to the 2011 QX56. Even without this enhancement, the subject vehicles are safe and pass the applicable safety standards. However, in the interest of customer satisfaction, Infiniti will notify existing customers of this VDC programming enhancement and offer to reprogram their vehicles at their convenience.

IDENTIFICATION NUMBER

Infiniti has assigned identification number P1217 to this campaign. This number must appear on all communications and documentation of any nature dealing with this campaign.

DEALER RESPONSIBILITY

Dealers are to correct each vehicle falling within the range of this campaign that enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in a dealer's inventory.

SERVICE PROCEDURE

Reprogram ABS Control Unit

  1. Connect the CONSULT PC to the vehicle to begin the reprogramming procedure.
    CAUTION:
    • Connect a battery charger to the vehicle battery. If the 12V battery voltage drops during reprogramming, the ABS Control Unit may be damaged  .
    • Be sure to turn OFF all vehicle electrical loads. If a vehicle electrical load remains ON, the ABS Control Unit may be damaged  .
    • For ABS Control Unit reprogramming, the CONSULT PC MUST be connected to the VI using the USB cable.
    • Be sure to connect the AC Adapter. If the CONSULT PC battery voltage drops during reprogramming, the process will be interrupted and the ABS Control Unit may be damaged  .
    • Turn off all external Bluetooth® devices (e.g., cell phones, printers, etc.) within range of the CONSULT PC and the VI. If Bluetooth® signal waves are within range of the CONSULT PC during reprogramming, reprogramming may be interrupted and the ABS Control Unit may be damaged  .
    IMPORTANT: Before starting, make sure:
    • ASIST on the CONSULT PC has been freshly synchronized (updated). 
    • All C-III software updates (if any) have been installed. 
    NOTE: The CONSULT PC automatically gets reprogramming data during ASIST synchronization.
    • C-III PCMCIA Card Adapter is installed.
    • C-III Security Card is installed.
    • A screen print for Warranty documentation can be done from C-III during this process while still cable-connected to the vehicle.
      G07453700
  1. Use the USB  cable to connect the Vehicle Interface (VI) to the CONSULT PC and then connect the VI to the vehicle.
    CAUTION: For ABS Control Unit reprogramming, be sure to have the CONSULT PC connected to the VI with the USB cable. If the CONSULT PC is not connected to the VI with the USB cable, the ABS Control Unit may be damaged.
  2. Connect the AC Adapter to the CONSULT PC. 
    CAUTION: Be sure to connect the AC Adapter. If the CONSULT PC battery voltage drops during reprogramming recovery, the process will be interrupted and the ABS Control Unit will be damaged.
  3. Connect a battery charger to the vehicle battery: 
    • Set the battery charger at a low charge rate.
      NOTE: The GR-8 (Battery and Electrical Diagnostic Station) set to "Power Supply" mode is recommended.
      CAUTION: Be sure the battery charger is connected securely to the battery. Make sure the battery voltage stays above 12 V during reprogramming. If the battery voltage drops during reprogramming, the ABS Control Unit may be damaged  .
  4. Turn the ignition ON with the engine OFF.
    • The engine must be OFF (not running) during the reprogramming procedure.
    • Turn OFF all vehicle electrical loads such as exterior lights, interior lights, HVAC, blower, rear defogger, audio, NAVI, seat heater, steering wheel heater, etc.
      IMPORTANT: Make sure to turn OFF all vehicle electrical loads. If the vehicle battery voltage drops below 12 V before reprogramming starts, reprogramming will not complete. After the "Transfer To VI" is complete, the reprogramming will stop, and "Transfer To ECU" will not start.
  5. Make sure the engine cooling fan(s) are not running.

    If the cooling fans are running:

    1. Turn the ignition OFF.
    2. Wait for the engine to cool.
    3. Turn the ignition ON (with engine OFF).
    4. Make sure the engine cooling fans are not running.
  6. Open/start ASIST on the CONSULT PC.
  7. Select CONSULT Utilities, CONSULT-III, and Wait for the "Detecting VI/MI in progress" message to clear.
  8. Select the detected VI from the list (see Fig 1).
  9. Select Connect (see Fig 1).
    G07453701
  10. Wait for the "Checking the firmware version" message to clear (picture not shown).
  11. Select QX56  and 2011  model year from the lists (see Fig 1 for example).
    • Use the scroll bar to get QX56  to display.
  12. Select  Select (see Fig 1).
    G07453702
  13. After verifying the information in the Vehicle Selection: Confirmation Vehicle  screen is correct, select Confirm  .
    G07453703
  14. Wait for the System Call progress bar to reach 100%.
    • Your C-III screen will look similar to Fig 1.
      G07453704
  15. Select Repair  .
    G07453705
  16. Select the "ECM Reprogram"  icon.
    G07453706
  17. When you get to the reprogramming screen shown in Fig 1, confirm this bulletin applies as follows.
    1. Write down the ABS Control Unit  part number on the Repair Order.
      NOTE:
      • Control unit part numbers for other vehicle systems may be listed. Part numbers for other systems do not apply to this bulletin.
      • If an ABS Control Unit part number is not listed, this campaign does not apply or it has already been completed.  Close C-III, turn off and disconnect the CONSULT PC and VI from the vehicle, and then recheck Service Comm for campaign eligibility.
      • If this column is blank  (no part number listed), this campaign does not apply or it has already been completed.  Close C-III, turn off and disconnect the CONSULT PC and VI from the vehicle, and then recheck Service Comm for campaign eligibility.
        G07453707
    2. Compare the Part Number you wrote down to the number in the Current ABS Control Unit Part Number  column in TABLE A .
      • If there is a match,  this campaign applies  . Continue with the reprogramming procedure.
      • If there is not a match,  this campaign does not apply  or it has already been done. Close C-III, turn off and disconnect the CONSULT PC and VI from the vehicle, and then recheck Service Comm for campaign eligibility.

      Table A 

      PARTS INFORMATION

      Current ABS Control Unit Part Number: 46007-
      1LA1A, 1LA2A, 1LA1B, 1LA2B, 1LA1C, 1LA1D
  18. Select Next  (see Fig 1).
    NOTE: If the screen in Fig 1 appears, there is data stored in the VI. Select "Yes"  to proceed with Reprogramming.
    G07453708
  19. The screen in Fig 1 is displayed during data transfer.
    CAUTION: During data transfer:
    • DO NOT  disturb the VI, DDL, or USB connections.
    • DO NOT  try to start the engine or turn the ignition OFF.
    • The engine fans may turn on. This is normal.
      G07453709
    NOTE:
    • If "Transfer To VI" reaches 100%, and "Transfer To ECU" does not start, or
    • The Error in Fig 1 displays
      1. DO NOT replace the ABS Control Unit. The ABS Control Unit is not damaged.
      2. Check/make sure the battery voltage is above 12 V and all vehicle electrical loads are turned OFF (see Step  3 and  4).
      3. Select Cancel Data Transmission  (Fig 1), click on the "Home" icon (upper left corner of C-III screen), and then restart from the beginning (go to Step  1).
        G07453710
  20. When a screen similar to Fig 1 appears, ABS Control Unit reprogramming is complete.
    • Print this screen and attach it to the Repair Order for Warranty documentation. 
      G07453711
    NOTE: If you cannot print the screen on see Fig 1:
    1. Select the Print  icon.
    2. Select Save  .
    3. Select OK  .

    A copy of the screen is now saved in the CONSULT PC.

    G07453712
    NOTE: If you saved a copy of the screen in Fig 1 and need to print it at a later date, you can find it in the following file location:
    At the bottom left corner of the computer screen, click on Start  .
    In the Administrator window, select My Computer  .
    In the My Computer screen, select Local Disc (C)  .
    In the Local Disc (C) screen, select Consult III  folder.
    In the Consult III screen/folder, select ApplicationData  folder.
    In the ApplicationData screen/folder, select PrintImages  folder.
    When the file was saved, it was automatically given a file name using the current date and time. Select and print the file/screen image that you want.
    NOTE: During reprogramming, DTCs will set in several systems. DTCs must be erased from all systems.

Erase DTCs from all systems

  1. Select on the "Home"  icon (top left corner of the C-III screen).
  2. Wait for the "Detecting VI/MI in progress" message to clear (picture not shown).
  3. Select the detected VI from the list (see Fig 1).
  4. Select Connect  (see Fig 1).
    G07453713
  5. Wait for the "Checking the firmware version" message to clear (picture not shown).
  6. Select QX56  and 2011  model year from the lists (see Fig 1 for example).
  7. Select Select  (see Fig 1).
    G07453714
  8. Make sure the correct vehicle is displayed (see Fig 1 for example).
  9. Select Confirm (see Fig 1).
    G07453715
  10. Select Diagnosis  .
    G07453716
  11. Wait for System Call to complete and CAN Diagnosis to reach 51%. See Fig 1 for example.
    NOTE: When the CAN diagnosis reaches 51%, the process icons in the Process Guide Area at the top of the screen will light (become enabled).
  12. When the icons light, select the "Final Check"  icon (see Fig 1).
    G07453717
  13. CAN diagnosis will run again. When it reaches 51% and the icons light, select the "Duplication Test"  icon.
    G07453718
  14. When the screen in Fig 1 appears, select All Erase  .
  15. Select Yes  (see Fig 1).
  16. Use the scroll bar to scroll down the page and make sure all DTCs are erased (see Fig 1).
    • For any DTCs that do not erase: Diagnose, perform repairs, and then erase DTCs.
      NOTE: DTCs that do not erase are not covered by this campaign.
    • Refer to the Electronic Service Manual (ESM) as needed.
      G07453719

    Reprogramming is now finished.

CLAIMS INFORMATION

Submit a "CM" line claim using the following claims coding: 

"CM" I.D.: P1217 

CLAIMS INFORMATION

DESCRIPTION OP CODE FRT
Reprogram ABS Control Unit P12170 0.4 hrs

OWNER'S LETTER

Dear Infiniti QX56 Owner:

Infiniti is committed to providing the highest levels of product safety, quality and customer satisfaction. With that in mind, we want to bring to your attention important information about the Vehicle Dynamic Control (VDC) in your Model Year 2011 QX56.

REASON FOR CAMPAIGN 

Infiniti has recently developed and introduced into vehicle production a VDC programming enhancement specific to some Model Year 2011 QX56s. Even without this enhancement, the QX56 is safe and meets all applicable safety standards. However, in the interest of the highest level of customer satisfaction, Infiniti is making this VDC programming enhancement available to all Model Year 2011 QX56 owners.

WHAT INFINITI WILL DO 

To ensure the highest level of customer satisfaction and continued confidence in your QX56, Infiniti will update the VDC programming in your vehicle to include the programming enhancement at no charge. This service should take less than an hour to complete, but your Infiniti dealer may require your vehicle for a longer period of time based upon their work schedule.

WHAT YOU SHOULD DO 

Contact your Infiniti dealer at your earliest convenience in order to arrange an appointment to have this service performed. Please bring this notice with you when you keep your service appointment. Instructions have been sent to your Infiniti dealer.

If you have additional questions you may contact the National Consumer Affairs Department, Infiniti Division, Nissan North America, Inc., P.O. Box 685003, Franklin, TN 37068-5003. The toll free number is 1-800-662-6200.

Thank you for your cooperation. We are indeed sorry for any inconvenience this may cause you.