Client Diagnostic Worksheet Now Available (ITB04-017)
Publication date: 2004-04-05Reference number: ITB04-017
CLIENT DIAGNOSTIC WORKSHEET NOW AVAILABLE
TECHNICAL SERVICE BULLETIN
Reference Number(s): ITB04-017, Date of Issue:
April 5, 2004
| INFINITI: | All Infiniti |
| CLASSIFICATION: | GI04-002 |
| SECTION: | General Information |
| APPLIED VEHICLE(S): | All Infiniti |
SERVICE INFORMATION
- This bulletin introduces the Client Diagnostic Worksheet. It's a two-page form used to help service advisers "document" (provide information about) the client's concern. It also makes it easier to communicate these concerns to the technician.
- The worksheet is meant to help support your dealership's Fixed Right First Time goals, and help improve client satisfaction.
- This worksheet is not required for warranty documentation.* However, it can be inserted into the client's service file at the dealership for record keeping.
- At this time, the worksheet is only available attached to this bulletin. You can print copies of it, as needed.
- At a future date, the worksheet will be available for purchase from Dyment Distribution Service (DDS) in a multi-count pad.
* There's a Squeak & Rattle Diagnostic worksheet that is similar. That worksheet is still required for warranty documentation.