SD Card Exchange/Replacement Procedure (15-BE-006)

Publication date: 2015-04-06
Reference number: 15-BE-006

SD CARD EXCHANGE/REPLACEMENT PROCEDURE

TECHNICAL SERVICE BULLETIN

Reference Number(s): 15-BE-006, Date of Issue: April 6, 2015

HYUNDAI:	VARIOUS
GROUP:	BODY ELECTRICAL

DESCRIPTION

This bulletin describes the SD Card exchange/replacement procedure related to error messages that may be displayed on the Navigation screen.

NOTE: The displayed Error Message can vary, it is important to provide the error message shown on the Navigation display when contacting MapNSoft.

WARRANTY INFORMATION

Not covered under warranty.

NOTE: If the Navigation system displays an error message with the words SD Card or Map in the description of the message, the Navigation system has identified a mismatch of the head unit s/w with the inserted map version.
Navigation or SD Card replacements for the incorrect handling of delivered parts are not covered under warranty. In all mismatch cases MapNSoft can assist with identification of the correct matching SD Card and in most cases complete a replacement through a direct exchange program.

MAP N SOFT CONTACT INFORMATION

If an Error message (example 1) is shown on the display, contact MapNSoft by phone or email.
1-888-757-0010

contact@hyundai-gpsmap.us

If an Error message (example 2) is shown on the display, contact MapNSoft by phone or email.

1-888-757-0010

contact@hyundai-gpsmap.us

If an Error message (example 3) is shown on the display, contact MapNSoft by phone or email.

1-888-757-0010

contact@hyundai-gpsmap.us

If an Error message (example 4) is shown on the display, contact MapNSoft by phone or email.

1-888-757-0010

contact@hyundai-gpsmap.us

If an Error message (example 5) is shown on the display, contact MapNSoft by phone or email.

1-888-757-0010

contact@hyundai-gpsmap.us

EXCHANGE OF MISMATCHING SD CARD

After contacting MapNSoft, they will try to identify and communicate the following;
1. SD Card part number that matches the model year vehicle.
2. Map database version that matches the software of the head unit software.
3. If unable to locate a misplaced SD Card, MapNSoft is able to guide you through replacement options.
If you have a valid SD Card that you have tried and it will not work MapNSoft will exchange this SD Card for another card.
To exchange the SD Card, provide MapNSoft with the following information.

Dealer Code

Shipping Address

Name of Service Mgr. or recipient VIN

S/W version from the Navigation Unit

NOTE: Enclosed in the delivery will be a return label for the old SD Card.
Exchanged SD Card will be delivered in approximately 2 days.

REPLACEMENT OF MISPLACED SD CARD

In cases where the SD Card is missing from the vehicle, or has been lost.
NOTE: The dealership has the option to purchase a new SD Card through the normal Hyundai parts order process or purchase a map update through MapNSoft directly.

1-888-757-0010

contact@hyundai-gpsmap.us