Section 49 (Hands Free System): Troubleshooting
WARNING: This page is about a different car, the 2014 Hyundai Santa Fe Sport and 2013 Hyundai Santa Fe Sport. However, it is still accessible from the selected car via links, so may be relevant.
TROUBLESHOOTING DESCRIPTION
| Problem | Possible cause | Solution |
|---|---|---|
| Not pairing | Bluetooth device of Car is not discoverable mode | Enter Bluetooth pairing (searching) mode |
| User's phone is Bluetooth off mode | User's phone set Bluetooth on | |
| Making an attempt pairing others bluetooth system | Check Bluetooth device name and address (12 word) to attempt paring Ex) 000B24FFF123 |
|
| Pass key error | Input the passkey displayed on the audio screen into the phone. | |
| 5 phones have already been registered. | Delete paired phone list | |
| Bluetooth system cannot communicate with the phone. | Refer to IOP sheet IOP: Inter-operability |
|
| Not connection | User's phone or Bluetooth device of Car dose not register Bluetooth device to connect | Retry pairing |
| Bluetooth system cannot communicate with the phone. | Waiting 1minute then Retry connection or phone power off/on. Refer to IOP sheet |
|
| Not redial | User phone system issue | Push the 2 times Send button |
| Not accept call | User phone system issue | Refer to IOP sheet |
| Not dialing | User's phone playing other menu (internet, mp3, game, etc..) | Stop other menu then set normal mode |
| Bluetooth system cannot communicate with the phone | Refer to IOP sheet |