Symptom Troubleshooting Index
NOTE:
Most HFL problems with pairing and HFL function are usually caused by the cell phone and its configuration. Call the HFL call center at 888-528-7876 for help before replacing any HFL components.
SYMPTOM TROUBLESHOOTING CHART
| Symptom | Diagnostic Procedure | Also Check for |
|---|---|---|
| HFL does not respond | Control Unit Input Test (see CONTROL UNIT INPUT TEST ) | Check and repair all HFL related DTCs |
| The HFL digits do not go away from the audio display after pressing the BACK button | Symptom Troubleshooting (see THE HFL DIGITS DO NOT GO AWAY FROM THE AUDIO DISPLAY AFTER PRESSING THE BACK BUTTON ) | Check and repair all HFL related DTCs |
| The Bluetooth icon in the audio display is not displayed | There is no HFL-compatible phone paired to the vehicle. Pair an approved HFL-compatible phone to the vehicle | The phone must be on the list of Honda approved Bluetooth phones and configured correctly. For a current list of approved phones, go to handsfreelink.honda.com, or call 888-528-7876 for further assistance |
| The Honda approved Bluetooth phone is having problems pairing to the vehicle | HFL Self-Diagnostic Function (see SELF-DIAGNOSTIC FUNCTION ) or see HFL SYSTEM TROUBLESHOOTING | The phone must be on the list of Honda approved Bluetooth phones and configured correctly. For a current list of approved phones, go to handsfreelink.honda.com, or call 888-528-7876 for further assistance |
| The Honda approved Bluetooth phone cannot use all its functions | HFL Self-Diagnostic Function (see SELF-DIAGNOSTIC FUNCTION ) or see HFL SYSTEM TROUBLESHOOTING | The phone must be on the list of Honda approved Bluetooth phones and configured correctly. For a current list of approved phones, go to handsfreelink.honda.com, or call 888-528-7876 for further assistance |
| The Honda approved Bluetooth phone does not place or receive calls using the HFL system | HFL Self-Diagnostic Function (see SELF-DIAGNOSTIC FUNCTION ) or see HFL SYSTEM TROUBLESHOOTING | The phone must be on the list of Honda approved Bluetooth phones and configured correctly. For a current list of approved phones, go to handsfreelink.honda.com, or call 888-528-7876 for further assistance |
| The customer wants the HFL system reset (all phones and address information cleared from the HFL system) | Clearing the HFL system:
|
See the Owner's Manual for additional information |
| The HFL system does not recognize all voice prompts | Symptom Troubleshooting (see THE HFL SYSTEM DOES NOT RECOGNIZE ALL VOICE PROMPTS ) | Also see Voice Control Tips (see VOICE CONTROL TIPS AND IMPROVING VOICE RECOGNITION ) |
| The HFL system speaks in French or Spanish | HFL section in the Owner's Manual See the for Changing Language |
|
| The address book does not transfer from Honda approved Bluetooth phone to HFL system | There is no HFL compatible phone paired to the vehicle or the approved phone does not support the function. Pair an approved HFL compatible phone to the vehicle | The phone must be on the list of approved Bluetooth phones and configured correctly. For a list of approved phones, go to handsfreelink.honda.com, or call the HFL call center at 888-528-7876 |
| The HFL messages and voice prompts cannot be heard or are weak (with navigation) | Symptom Troubleshooting (see THE HFL MESSAGES AND VOICE PROMPTS CANNOT BE HEARD OR ARE WEAK (WITH NAVIGATION) ) | |
| The HFL messages and voice prompts cannot be heard or are weak (without navigation) | Symptom Troubleshooting (see THE HFL MESSAGES AND VOICE PROMPTS CANNOT BE HEARD OR ARE WEAK (WITHOUT NAVIGATION) ) | |
| No sound when Bluetooth audio is used (with navigation) | Symptom Troubleshooting (see NO SOUND WHEN BLUETOOTH AUDIO IS USED (WITH NAVIGATION) ) |
|
| No sound when Bluetooth audio is used (without navigation) | Symptom Troubleshooting (see NO SOUND WHEN BLUETOOTH AUDIO IS USED (WITHOUT NAVIGATION) ) |
|
| Bluetooth audio does not work (with navigation) | Symptom Troubleshooting: (see BLUETOOTH AUDIO DOES NOT WORK (WITH NAVIGATION) ) |
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| Bluetooth audio does not work (without navigation) | Symptom Troubleshooting: (see BLUETOOTH AUDIO DOES NOT WORK (WITHOUT NAVIGATION) ) |
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