The HFL System Does Not Recognize All Voice Prompts
Before doing this troubleshooting, refer to General Troubleshooting Information (see GENERAL TROUBLESHOOTING INFORMATION ) to make sure the phone is compatible and configured correctly. You can also check online at handsfreelink.honda.com, or call the HFL support desk at 888-528-7876.
- Connect the HDS to the DLC (see GENERAL TROUBLESHOOTING INFORMATION ).
- Clear the DTCs with the HDS.
- Turn the ignition switch to LOCK (0), and then back to ON (II).
- Check for DTCs with the HDS.
Are there any DTCs indicated?
YES -Go to indicated DTCs troubleshooting. ■
NO -Go to step 5.
- Check if the problem is duplicated.
Can the customer's problem be duplicated?
YES -Go to step 6.
NO -The system is OK at this time. Ask the customer to demonstrate the problem. ■
- Check if the navigation system can recognize voice prompts.
Can the voice prompts be recognized?
YES -Go to step 7.
NO -Go to voice control does not work/respond troubleshooting (see VOICE CONTROL DOES NOT WORK/RESPOND ). ■
- Pair the customer's phone to a known-good vehicle (same year and trim), and try to duplicate the problem.
Can you duplicate the problem?
YES -Call the HFL support desk at 888-528-7876, and inquire if there are any known issues for the problem. If there are no known issues, explain to the customer's this is a system characteristic and cannot be improved at this time. ■
NO -Substitute a known-good ambient light (HFL- navigation microphone) (see HFL-NAVIGATION MICROPHONE REMOVAL/INSTALLATION ), and recheck. If the symptom/indication is still present, substitute a known-good HandsFreeLink control unit (see CONTROL UNIT INPUT TEST/REPLACEMENT ). If the goes away, replace the original ambient light (HFL-navigation microphone). ■