'09 Model
WARNING: This page is about a different car, the 2011 Honda Pilot, 2010 Honda Pilot, and 2009 Honda Pilot. However, it is still accessible from the selected car via links, so may be relevant.
Call the HFL call center at 888-528-7876 after you have duplicated the problem.
If a customer says that they cannot place a call using the HFL system, ask if the call was initiated through the HFL system or the cell phone itself.
If the call is placed by the HFL system:
- Make sure the Bluetooth feature is turned on in the cell phone.
- Make sure the cell phone is paired to the HFL system and linked.
- Make sure the customer is pressing the HFL TALK button before each command and going through the calling process correctly.
- Make sure the customer is pressing the HFL TALK button and not the HFL BACK button or the navigation buttons.
- Check if the cell phone has an Authorized Connections or Trusted option.
- Do a soft reset to the cell phone.
If the call is placed by the cell phone:
The call will remain on the handset until you transfer it over to the HFL system. To continue the call on the HFL system, you must use the Transfer command by pressing and releasing the HFL TALK button during an active call and saying "Transfer." The customer can now continue the call using the HFL system.