Inspecting Or Repairing Modified Vehicles For A Safety Recall Or Campaign (JA01252)

INSPECTING OR REPAIRING MODIFIED VEHICLES FOR A SAFETY RECALL OR CAMPAIGN

TECHNICAL SERVICE BULLETIN

AFFECTED VEHICLES

Any vehicle that has been modified for customers with disabilities.

BACKGROUND

Some Honda vehicles like the Odyssey are modified by conversion companies so that customers with disabilities can be more mobile. When a modified vehicle is subject to a recall or other campaign action, American Honda has received many inquiries from dealerships on how to address these vehicles because they may not know how to access the affected component or if the affected component has been replaced because of the conversion.

Use this job aid to help take the best course of action in completing a campaign action. If you have a modified vehicle and this job aid does not address your questions and concerns, contact your DPSM for assistance.

WARRANTY CLAIM INFORMATION

None.

COMPLETING A CAMPAIGN ON MODIFIED VEHICLES

When a modified vehicle arrives in your service center to have a recall or similar campaign done, the procedure may have you inspect parts, replace parts, or inspect and based on your inspection, replace the necessary parts. When you inspect the vehicle, you may realize that the modifications have significantly changed the layout of the vehicle components. Use the following steps and the included flowchart to complete the campaign for the customer's vehicle.

If the campaign has an inspection procedure 

1. Access the affected component.
   • If you can access the affected component, go to step 2.
   • If you cannot access the component, transport the vehicle to the conversion company with specific directions about all parts or components they need to remove or disassemble so that you can do the campaign inspection and potential repair, then have the vehicle returned to your dealership and go to step 2.
   NOTE: Make sure you have all the areas you need to complete the potential repair exposed  as well because if you only focus on the inspection, you may have to send the vehicle back to the conversion company a third time for further disassembly.
2. Inspect the affected component.
   • If the component is OEM,  follow the inspection procedure in the campaign bulletin to decide if it is OK or it requires replacement. Once the inspection/repair is complete, either reassemble the vehicle, or return it to the conversion company for reassembly. Make sure you do a final inspection after the vehicle comes back to your dealership and before you return it to the customer.
   • If the affected component was changed and is no longer OEM  as part of the modification, the vehicle is OK. Return the vehicle to the conversion company so that they can reassemble it, and return it to your dealership for a final inspection before returning it to the customer.

If the campaign has no inspection procedure 

1. Access the affected component.
   • If you can access the affected component, go to step 2.
   • If you cannot access the component, transport the vehicle to the conversion company with specific directions about what parts they need to remove or disassemble so that you can complete the campaign, then have the vehicle returned to your dealership and go to step 2.
2. Check if the parts are OEM so that you can complete the campaign.
   • If the affected component is OEM, follow the repair procedure in the campaign bulletin, then go to step 3.
   • If the affected component was changed, and is no longer OEM as part of the modification, the vehicle is OK. Go to step 3. You will also have to submit a Campaign Status Change Request Form  to indicate the campaign is complete.
3. Reassemble the vehicle.
   • If you were able to access the components without help from the conversion company, reassemble the vehicle and return the vehicle to the customer.
   • If the conversion company disassembled the vehicle so that you could complete the campaign, return the vehicle to the conversion company for reassembly. Do a final inspection before returning the vehicle to the customer.

BILLING

Doing the campaign work (inspection and repair) 

• If the affected campaign components are OEM, the payment is covered under the WARRANTY CLAIM INFORMATION section of the campaign bulletin.
• If the affected campaign components were not OEM and replaced as part of the conversion process, do not use the warranty claim information  in the bulletin. File a claim under goodwill and submit a Campaign Status Change Request Form  to indicate the campaign is complete.

Transport to the conversion company  - Whenever a vehicle is transported to the conversion company, it is covered by goodwill. Your dealership may claim two trips to the conversion company, one for disassembly and another for reassembly.

Disassembling and reassembling the vehicle to access the recalled component  - Whenever a vehicle goes to a conversion company to be disassembled or reassembled to access the affected components, file a goodwill claim to cover the conversion company's labor.

Rental  - If a rental vehicle is needed, contact your DPSM for approval.

COMPLETING THE CAMPAIGN

If the affected campaign components were OEM,  submit a regular warranty claim to update the iN VIN status inquiry and complete the campaign.

If the affected campaign components were not OEM  and replaced as part of the conversion process, do not submit a warranty claim. To complete the campaign, fill out and submit a Campaign Status Change Request Form along with a copy of the repair order (R.O.)  .