Checking Cell Phone Compatibility - Factory Installed
WARNING: This page does not describe the selected car, but rather 6 other vehicles, including the 2014 Honda Ridgeline, 2013 Honda Ridgeline, 2012 Honda Ridgeline, 2011 Honda Ridgeline, and 2010 Honda Ridgeline. However, it is still accessible from the selected car via links, so may be relevant.
The most important step in troubleshooting HFL issues is to identify the customer's phone model, the software version, and cellular carrier that experiences the HFL problem. Not all phones with the Bluetooth feature and a hands-free profile are compatible with the Honda HFL system.
Go to handsfreelink.honda.com, or call Honda's dedicated handsfreelink call center at 888-528-7876, and check if the customer phone is approved and correctly configured to work with the Honda HFL system.
NOTE:
- These approved, and currently testing phone model lists are constantly changing, so make sure you view them frequently.
- Phones are added as they are approved.
- Phones can be removed from the approved list if a software bug is discovered that makes the phone incompatible. These phones can be added back to the approved list if the phone manufacturer corrects the bug.
- If the software bug is corrected, a new software version is created and may be listed in the Supported Features section of the phone.
- The Honda website now includes the software versions that are tested and approved. When software versions are listed, you need to know which version is loaded on the phone to help you troubleshoot the customer's complaint. If you cannot access the Honda website, call the HFL call center at (888) 528-7876 for further assistance.