Symptom Troubleshooting Index
SYMPTOM TROUBLESHOOTING TABLE
| Symptom | Diagnostic procedure | Also check for |
|---|---|---|
| HFL does not respond | CONTROL UNIT INPUT TEST | Check and repair all CAN related DTCs. |
| The MID or audio-HVAC display displays an HFL message that does not go away after pressing the HFL BACK button | Symptom Troubleshooting |
|
| The Bluetooth icon in the audio-HVAC display is not displayed | There is no HFL-compatible phone paired to the vehicle. Pair an approved HFL-compatible phone to the vehicle | The phone must be on the Honda list of approved Bluetooth phones and configured correctly. For a current list of approved phones, go to www. handsfreelink.com, or call 888-528-7876 for further assistance. Check the Diagnostic Menu and use the Navi System Link. |
| The Honda approved Bluetooth phone is having problems pairing to the vehicle | Self diagnostic Function or HFL system troubleshooting HFL SYSTEM TROUBLESHOOTING | The phone must be on the Honda list of approved Bluetooth phones and configured correctly. For a current list of approved phones, go to www. handsfreelink.com, or call 888-528-7876 for further assistance. Check the Diagnostic Menu and use the Navi System Link. |
| The Honda approved Bluetooth phone cannot use all its functions | HFL SYSTEM TROUBLESHOOTING | The phone must be on the Honda list of approved Bluetooth phones and configured correctly. For a current list of approved phones, go to www. handsfreelink.com, or call 888-528-7876 for further assistance. Check the Diagnostic Menu and use the Navi System Link. |
| The Honda approved Bluetooth phone does not place or receive calls using the HFL system | HFL SYSTEM TROUBLESHOOTING | The phone must be on the Honda list of approved Bluetooth phones and configured correctly. For a current list of approved phones, go to www. handsfreelink.com, or call 888-528-7876 for further assistance. Check the Diagnostic Menu and use the Navi System Link. |
| The customer wants the HFL system reset (all phones and address information cleared from the HFL system) | Clearing the system (see OUTGOING CALLS ) | See the Owner's Manual for additional information. |
| The HFL system is locked and the pass code has been lost or forgotten | Symptom Troubleshooting | - |
| The HFL system does not recognize all voice prompts | Symptom Troubleshooting | Also see VOICE CONTROL TIPS . |
| The HFL system speaks in French | See the HFL section in the Owner's Manual for Changing Language | - |
| The address book does not transfer from Honda approved Bluetooth phone to HFL system | There is no HFL compatible phone paired to the vehicle or the approved phone does not support the function. Pair an approved HFL compatible phone to the vehicle | The phone must be on the Honda list of approved Bluetooth phones and configured correctly. For a current list of approved phones, go to www. handsfreelink.com, or call 888-528-7876 |
| The HFL messages cannot be heard or are weak | Symptom Troubleshooting | Excessive interior noise (open windows, vents blowing on microphone, etc.). |