Incoming Calls
WARNING: This page does not describe the selected car, but rather 7 other vehicles, including the 2017 Honda Odyssey, 2016 Honda Odyssey, 2015 Honda Odyssey, 2014 Honda Odyssey, and 2013 Honda Odyssey. However, it is still accessible from the selected car via links, so may be relevant.
Call the Honda's dedicated call center at 888-528-7876 after you have duplicated the problem.
If a customer complains that they cannot receive incoming calls through the HFL system, see if the call is routing to the cell phone instead of the HFL system. An easy way to know if the call is routed to the cell phone is when the customer says, "I can't hear the caller, but they can hear me."
- Make sure the Bluetooth feature is turned on in the cell phone.
- Make sure the cell phone is paired to the HFL system and linked.
- Make sure the answer settings in the cell phone are set to multi-key or any-key answer. If the phone is set to flip-open to answer, recommend changing the setting to Any Key or leaving the phone flipped open when using the HFL system.
- Make sure the Audio Answer feature is turned off in the cell phone.
- Do a soft reset to the phone.
- Make sure the battery is fully charged and there is adequate signal strength.
- Ask the customer if they have set specific ring tones or ringer IDs to specific contacts. If they have, recommend returning them to a standard ring tone for all calls.
- Make sure the customer is pressing the PICK-UP button (A).