Symptom Troubleshooting Index
SYMPTOM TROUBLESHOOTING REFERENCE TABLE
| Symptom | Diagnostic procedure | Also check for |
|---|---|---|
| Navigation system stays on the GPS initialization screen | System Initialization (see SERVICE PRECAUTIONS
)
NOTE:
To exit this screen and enter the diagnostic mode, press and hold the MENU and INFO buttons at the same time.
|
|
| Vehicle position icon constantly leaves road, moves erratically, or is displayed very far from actual vehicle position | Symptom Troubleshooting (see VEHICLE POSITION ICON CONSTANTLY LEAVES ROAD, MOVES ERRATICALLY, OR IS VERY FAR FROM ACTUAL POSITION ) |
|
| System always comes up in the in-line diagnostic mode | See FACTORY DIAGNOSTIC SCREEN IN LINE DIAG | - |
| Navigation system will not accept security code | Symptom Troubleshooting (see NAVIGATION SYSTEM WILL NOT ACCEPT SECURITY CODE ) | Wrong color DVD |
| Navigation frequently asks for anti-theft code and/or needs GPS initialization | Symptom Troubleshooting (see NAVIGATION FREQUENTLY ASKS FOR ANTI-THEFT CODE AND NEEDS GPS INITIALIZATION ) |
|
| GPS icon is white or not shown on the map screen | Symptom Troubleshooting (see GPS ICON IS WHITE OR NOT SHOWN ON THE MAP SCREEN ) |
|
| Vehicle icon wanders across the map when driving (does not follow a displayed road) or map or vehicle ICON spins | Symptom Troubleshooting (see VEHICLE ICON WANDERS ACROSS THE MAP WHEN DRIVING (DOES NOT FOLLOW A DISPLAYED ROAD) OR MAP VEHICLE ICON SPINS ) |
|
| No picture is displayed | See SYMPTOM TROUBLESHOOTING |
|
| Picture has lines or rolls | Symptom Troubleshooting (see PICTURE HAS LINES OR ROLLS ) |
|
| Picture is missing a color or tone or is an odd color | Symptom Troubleshooting (see PICTURE IS MISSING A COLOR OR TONE OR IS AN ODD COLOR ) |
|
| Display day/night mode does not work |
|
|
| System locks up or freezes constantly | Symptom Troubleshooting (see SYSTEM LOCKS UP OR FREEZES CONSTANTLY ) |
|
| Voice guidance cannot be heard, is broken up, or there is static | Symptom Troubleshooting (see VOICE GUIDANCE CANNOT BE HEARD, IS BROKEN UP, OR THERE IS STATIC ) |
|
| Voice control does not work/respond | Symptom Troubleshooting (see VOICE CONTROL DOES NOT WORK/RESPOND ) |
|
| Navigation cannot control HVAC by voice command | Symptom Troubleshooting (see NAVIGATION CANNOT CONTROL HVAC BY VOICE COMMAND ) |
|
| Navigation cannot control XM radio | Symptom Troubleshooting (see NAVIGATION CANNOT CONTROL XM RADIO ) | Low or weak battery |
| Navigation cannot control audio/disc/rear entertainment | Symptom Troubleshooting (see NAVIGATION CANNOT CONTROL AUDIO SYSTEM ) | Wrong color DVD |
| Interface dial and/or buttons do not work | Symptom Troubleshooting (see INTERFACE DIAL AND/OR BUTTONS DO NOT WORK ) |
|
| Today's Destinations button is dim and not selectable in the Enter destination by screen (grayed-out) | The customer has not entered a group of locations for Today's Destinations. This is normal. The button is only selectable if the customer is using this function | See Owner's Manual |
| Some set-up and information functions of the navigation system are grayed-out and do not work | Customer did not select OK from Disclaimer screen. Refer to DIAGNOSTIC SYSTEM DIAGRAM | - |
| Previous Destinations button is dim and not selectable in the Enter destination by screen (grayed-out) | The vehicle may be new, or the customer deleted the destination. Enter a destination, and allow the system to route to it. After the trip, the Previous Destinations button will be selectable | - |
| Address cannot be found or system gives poor routing |
|
|
| Rearview camera image does not come on or work properly | Symptom Troubleshooting (see REARVIEW CAMERA IMAGE DOES NOT COME ON OR WORK PROPERLY ) |
|
| The map will not display the Southern portion of the U.S. or the Northern parts of Canada | North American coverage is different for USA/Canada markets. See the Version Diagnostic Screen (see VERSION ) for details on coverage differences |
|
| Navigation display stays on with ignition switch OFF | Symptom Troubleshooting (see NAVIGATION DISPLAY STAYS ON WITH IGNITION SWITCH IN LOCK (0) ) |
|
| DVD screen error messages | Symptom Troubleshooting (see DVD SCREEN ERROR MESSAGES ) |
|
| Navigation system will not go beyond the disclaimer screen and displays the OK button | See INTERFACE DIAL AND/OR BUTTONS DO NOT WORK |
|
| The navigation anti-theft code card is lost or missing | See ANTI-THEFT FEATURE | - |
| The vehicle icon lags behind when the vehicle turns | See SELF-INERTIAL NAVIGATION LIMITATIONS |
|
| Navigation screen is darker than normal or takes time to start up when it is cold | See LCD DISPLAY UNIT LIMITATIONS | - |
| The navigation clock is off by 1 to 3 hours after replacing the navigation unit | See SERVICE PRECAUTIONS |
|
| A new navigation DVD is needed | See OBTAINING A NAVIGATION DVD | - |
| Time is not correct | Reset Time Adjustment in set-up | The wrong colored DVD or version is installed |
| The DVD is scratched or dirty | See DVD HANDLING AND CLEANING | Navigation unit |
| The wrong DVD was installed and now the system does not function properly | See PRECAUTION ON CUSTOMER SNEAK PREVIEWS |
|
| A POI cannot be found | See HOW TO ANSWER CUSTOMER QUESTIONS ABOUT NAVIGATION COVERAGE |
|
| A specific city cannot be found | See HOW TO ANSWER CUSTOMER QUESTIONS ABOUT NAVIGATION COVERAGE |
|
| An In Line Diagnosis screen appears every time vehicle is started | See factory diagnostic screen In-Line Diag (see SYSTEM DIAGNOSTIC MODE ) | - |
| The Acura Globe Screen appears every time the vehicle is started | Symptom troubleshooting (see THE ACURA GLOBE SCREEN (NOT THE HONDA GLOBE SCREEN) APPEARS EVERY TIME THE VEHICLE IS STARTED ) | Also see the symptom The wrong DVD was installed and now the system does not function properly |
| Navigation unit will not eject or accept the navigation DVD | Symptom troubleshooting (see NAVIGATION UNIT WILL NOT EJECT OR ACCEPT THE NAVIGATION DVD ) | - |