Circuit/System Testing
- Verify the customer has the Proactive Alert SAC002 from OnStar or by using the Scan Tool "Vehicle Diagnostics" - "Vehicle Proactive Alerts".
- If Proactive Alert SAC002 is present.
- Verify the battery cable connections are clean and tight and verify Voltage is between 12.0 - 15.0 V
- If not within the specified range
Refer to Battery Inspection/Test
- Go to next step: If within the specified range
- If not within the specified range
- Test for less than the 0.5 V drop between the positive battery cable at the battery and the positive battery cable at the M64 starter motor as the ignition is placed in the CRANK/START position.
- If greater than 0.5 V
Replace the positive battery cable.
- Go to next step: If less than 0.5 V
- If greater than 0.5 V
- Test for less than 0.5 V drop between the negative battery cable and the M64 starter motor case as the ignition switch is placed in the CRANK/START position.
- If greater than 0.5 V
Replace the negative battery cable.
- Go to next step: If less than 0.5 V
- If greater than 0.5 V
- Replace the Battery.
- Go to next step: If Proactive Alert SAC002 is not present.
- All Ok.
NOTE:
The Appropriate SAC002 Proactive Alert Labor Code Must be used to accurately process the claim. See Labor Time Guide: "Engine/Propulsion Proactive Alerts".