Symptom Chart(s)

Symptom Chart: Rear View Mirrors - Exterior

Diagnostics in this service information assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods .

NOTE: Clean the entire mirror assembly and glass to assist in verification of the customer concern and/or impact damage. Do not clean any mirror glass or housing with an ice scraper, razor blade, abrasive pad, harsh chemicals or petroleum based cleaning products, as these may damage the mirror glass and/or housing.

Condition	Possible Sources	Action
One or both exterior mirrors fold inward due to wind pressure	Mirror structural bracket is damaged	INSPECT the mirror for structural damage. If necessary, INSTALL a new mirror. REFER to: Exterior Mirror .
Both exterior mirrors are inoperative (with or without memory mirrors)	Wiring, terminals or connectors Power window concern Exterior mirror control switch (integral to the LH front door window control switch) DDM	VERIFY that all power windows can be operated normally from the LH front door window control switch. If all power windows operate normally from the LH front door window control switch, INSTALL a new LH front door window control switch. REFER to: Driver Door Window Control Switch . If all power window do not operate normally from the LH front door window control switch, DIAGNOSE the power windows before continuing diagnostics for the exterior mirrors. REFER to: Glass, Frames and Mechanisms .
A single mirror is inoperative/does not operate correctly	Refer to the Pinpoint Test	GO to Pinpoint Test A
A single mirror horizontal or vertical operation does not function correctly	Refer to the Pinpoint Test	GO to Pinpoint Test B
The exterior mirror memory recall feature is inoperative/does not operate correctly	Refer to the Pinpoint Test	GO to Pinpoint Test C
One or both heated exterior mirrors are inoperative or always on	Refer to the Pinpoint Test	GO to Pinpoint Test D
The LH and RH heated exterior mirrors do not defrost at the same rate	Normal operation of the heated exterior mirror	No action required, the system is operating correctly at this time.
The LH auto-dimming exterior mirror is inoperative or always in a darkened state	Refer to the Pinpoint Test	GO to Pinpoint Test F
An exterior mirror selection switch LED is inoperative (exterior mirror selection switch functions normally)	Exterior mirror selection switch	INSTALL a new LH front door window control switch. REFER to: Driver Door Window Control Switch
The exterior mirror puddle lamp is inoperative or always on	Refer to the Pinpoint Test	REFER to: Interior Lighting
The exterior mirror turn signal is inoperative or always on	Refer to the Pinpoint Test	REFER to: Turn Signal and Hazard Lamps
The BLIS® indicator is inoperative or always on	Refer to the Pinpoint Test	REFER to: Blind Spot Information System

Symptom Chart: Rear View Mirrors - Interior

Diagnostics in this service information assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods .

Condition	Possible Sources	Action
The interior mirror is blemished	Interior mirror glass/housing is dirty	CLEAN the affected interior mirror surface
The interior mirror vibrates or is loose	Interior mirror mounting loose	If the mirror is still on the windshield, do not remove . ATTEMPT to fully seat the mirror first. If the mirror is still loose or vibrates, REMOVE and REINSTALL the mirror. If the condition still exists, INSTALL a new interior mirror. REFER to: Interior Rear View Mirror
The interior auto-dimming mirror does not operate correctly	Refer to the Pinpoint Test	GO to Pinpoint Test G

Symptom Chart: Rear View Mirrors - Exterior Noise, Vibration and Harshness (NVH)

Diagnostics in this service information assume a certain skill level and knowledge of Ford-specific diagnostic practices. REFER to: Diagnostic Methods .

Condition	Possible Sources	Action
Exterior mirror housing vibrates or is loose	Exterior mirror mounting nuts loose	TIGHTEN the exterior mirror mounting nuts. REFER to: Exterior Mirror
Exterior mirror housing vibrates or is loose	Aftermarket air deflector/stone shields	If possible, REMOVE the aftermarket parts and ROAD TEST the vehicle. If the concern is no longer present, ADVISE the customer that the aftermarket components were causing the undesired vibration.
Exterior mirror glass vibrates or is loose	Exterior mirror motor mounting screws loose Exterior mirror glass loose	PRESS the center of the exterior mirror glass up, down, left and right to make sure the exterior mirror glass is seated correctly. If the exterior mirror glass is still loose, REMOVE the exterior mirror glass. INSPECT the exterior mirror backing plate for damage. INSPECT the exterior mirror motor mounting screws and TIGHTEN if necessary. If the exterior mirror backing plate is damaged, INSTALL a new exterior mirror glass. REFER to: Exterior Mirror
Wind noise	Foam gasket between exterior mirror housing and door is misaligned or damaged	VERIFY the gasket is in good condition. If necessary, REPOSITION the gasket between the exterior mirror housing and the door. The foam gasket is not serviceable and if it cannot be repaired, INSTALL a new exterior mirror. REFER to: Exterior Mirror
	Exterior mirror is not correctly fitted to the door	VERIFY there are no gaps between the exterior mirror and the door. If necessary, LOOSEN the exterior mirror nuts and REPOSITION the exterior mirror as necessary. REFER to: Exterior Mirror
	Exterior mirror impact damage	INSPECT the exterior mirror to ensure that there is no damage to the housing or glass.